All Nextiva Contact Center Reviews
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Nextiva Contact Center Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.5
Value for money
4.4
Functionality
4.4
Pros
"extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more."
"We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team."
"Call routing was greatly improved, which translated to a better customer experience."
Cons
"While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find their Nextiva / NextOS Voice portal is a little confusing when it comes to trying to figure out where a phone number or extension is hidden."
"There are times when the call-pop does not function properly and I end up with a missed call notification."
"I spent almost an hour on the phone with customer service activating the call service a day prior our office being closed for the holiday. "
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