Uptick 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Uptick

4.7

(97)

Pricing

Pricing available upon request

About Uptick

Simple-to-use world-class software, purpose-built for the fire and security industry.

Uptick is asset and property centric and gives you access to smart business tools to streamline your workflow, reduce admin costs, cut down on unnecessary paperwork, improve field efficiency and scale your business!

In-built legislative standards: With in-built safety standards, you can generate compliance reports and schedule asset routine maintenance with ease.

Mobile App: Increase efficiency and allow field techs to solve problems in a fraction of the time with access to comprehensive repair, service, asset and site history at their fingertips. All in an easy-to-use app available across all devices.

Customer Portal: Give customers the ultimate level of transparency with a portal they'll actually use.

Powerful scheduling: Schedule the way you want. Increase billable hours and reduce downtime and schedule by technician, location or skillset.

Increase your defect quote conversions: Double-handling defect quote information is a thing of the past. Technicians can easily create quotes from the field. Adding images, products and notes - syncing automatically with the office to send out.

Keep t...

Uptick Screenshots

Uptick Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Simple per user pricing

Pricing available upon request

No plan information available

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Uptick Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of Uptick
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
API
Asset Lifecycle Management
Asset Tracking
Audit Trail
Automated Scheduling
Barcode/Ticket Scanning
Barcoding/RFID
Compliance Management
Contract/License Management
Cost Tracking
Customer Database
Customer Portal
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Electronic Payments
Equipment Maintenance
Equipment Tracking
File Storage
Fixed Asset Management
Historical Reporting
Inspection Management
Inventory Tracking
Invoice Creation
Invoice History
Item Management
Job Management
Job Tracking
Location Tracking
Maintenance Scheduling
Monitoring
Multi-Location
Online Invoicing
Predictive Maintenance
Preventive Maintenance
Projections
Purchase Order Management
Real-Time Data
Real-Time Notifications
Reminders
Reporting & Statistics
Scheduling
Status Tracking
Task Management
Task Scheduling
Technician Management
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Vendor Management
Workflow Management
Work Order Management

Uptick Integrations

LEVESYS

MYOB Acumatica

Xero

Sage 50 Accounting

Pronto

Uptick User Reviews

Overall Rating

4.7

Ratings Breakdown

72%

23%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.5

Trevor R.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Makes Our Jobs Easier, Plain and Simple. Uptick For The Win!

Our overall experience with Uptick has been outstanding. From the very beginning, the customer service and support from the Uptick team has been second to none. They’ve been responsive, knowledgeable, and genuinely committed to our success—making the onboarding process smooth and stress-free. It’s been an absolute pleasure integrating this platform into our operations at Reep Fire. Uptick has proven to be the ideal solution for our field management needs. The platform is not only robust and reliable, but it also aligns perfectly with the fast-paced demands of our industry. It’s helped us streamline workflows, increase accountability, and significantly reduce manual overhead. As a result, our technicians can cover more ground in less time, all while delivering a higher standard of service to our clients. The professionalism and structure Uptick brings to our processes have elevated how we present ourselves to customers—instilling greater confidence and satisfaction. Overall, implementing Uptick has been a strategic move that continues to deliver real value to our team and our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Uptick is how intuitive and user-friendly the platform is. It offers a wide range of powerful features that help reduce administrative overhead and significantly improve overall productivity. One of the biggest advantages is the ability to generate quotes quickly and accurately, while also maintaining complete visibility and tracking of field operations in real time. The integration between the office and field teams is seamless, which helps eliminate miscommunication and delays. Inspection reports, in particular, are incredibly efficient to complete—what used to take double the time can now be done in half, allowing our team to focus more on quality service rather than paperwork. Uptick has become an essential tool in streamlining our workflow and keeping everything organized and accountable.

Cons:

Honestly, it’s hard to find anything to dislike about Uptick. Nearly every concern or suggestion we’ve brought to the Uptick team has either been thoughtfully addressed and improved for the benefit of all users or clearly explained when it turned out to be a misunderstanding on our part. Their responsiveness and commitment to continuous improvement truly set them apart.

Reasons for choosing Uptick

Fire Industry Specific. Covered all of the criteria that we were looking for and demonstrates understanding of the fire protection industry.

Vendor Response

Thank you for the feedback Trevor, we are so pleased you are seeing the benefits so early with Uptick, thank you for your valued business.

Replied July 2025

Terry G.

Verified reviewer

Mechanical or Industrial Engineering

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Great Software

The support is absolutely fantastic, as is the product itself. It is constantly evolving with improvements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its so smooth to use and links everything together seamlessly. They are also updating the options and products within the software.

Cons:

Service quoting needs improvement, and i would suggest adding more artwork as all the quotes do look quite plain.

Reasons for choosing Uptick

it seemed to be designed for fire and security maintenance companies. Other products were adapted for our industry

Reasons for switching to Uptick

Job logic was not very adaptable and the product had constant issues.

Vendor Response

Hi Terry, thanks so much for your thoughtful review. We’re really glad to hear Uptick is working smoothly for you and the crew at Lantern Fire. We’re especially proud to hear our support team has had such a positive impact. We hear you on quoting. It’s an area we’ve been actively exploring, and your feedback around service quoting and artwork is really helpful. Thanks again for choosing Uptick. We’re excited to keep evolving with you.

Replied May 2025

Matthew G.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Uptick Review

Previously 4

I have significant history work with and utilising Uptick, I have seen the upgrades and transformation over many years. I would highly recommend any fire safety company to use uptick for all operational requirements, I am excited to see what new upgrades and features are brought out in the near future

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Previously 5

Functionality

Pros:

Uptick scheduling, predictive maintenance and scheduling tools have greatly benefitted our company and made our inspections much more efficient.

Cons:

Additional push notifications and alerts would be beneficial, management reporting particularly on sales and client data could be improved.

Tyler B.

Verified reviewer

Building Materials

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

WE LOVE UPTICK!

My experience has been phenomenal and I will continue to use Uptick! The team is responsive and thorough in their training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the flexibility and the support staff. It makes my life running a shop easy. If ever there is a single issue, updates are swift and effective.

Cons:

I have no complaints about Uptick. If ever a complaint comes up, the Uptick team is quick to make effective updates with follow up to verify the issue has been resolved.

Reasons for choosing Uptick

Uptick checked all of our boxes. The pricing structure made sense and we use it every day. We have no regrets.

Reasons for switching to Uptick

Old platform we used didn’t meet our needs.

Vendor Response

Thank you Tyler for the feedback, we love to hear that you are seeing the benefits of Uptick!

Replied July 2025

Phil B.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Phenomenal CRM for our Business!

It has been a great time learning the application and seeing our job become easier with the Uptick platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Incredibly user friendly with great features to make our admin's and tech's lives easier! I am so happy to see my team thrive with this software and we only continue to grow with it.

Cons:

It takes some getting used to at first because there is so much that goes into the platform. Techs have a hard time getting used to it but end up loving it once they learn how it works.

Reasons for choosing Uptick

More user friendly and their potential was/is extremely high.

Reasons for switching to Uptick

Needed a newer product as ours was outdated.

Johnny A.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

UpTick Review

Excellent! The guys and girls at UpTick are very approachable and willing to help and will always go the extra mile to make your experience a good one!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to adapt the system to suit in most scenarios.

Cons:

Work is required on the extinguisher servicing element so as the system work flow is better at understanding the 5 year and 10 year testing/replacement for fire extinguishers.

Reasons for choosing Uptick

We were almost at implementation with SimPro but found UpTick to be much better with asset based services.

Reasons for switching to Uptick

SimPro was not fit for purpose ad couldn't handle our data

Vendor Response

Hi Johnny, thanks for your review! We’re glad to hear that Uptick’s adaptability has been a great fit for your business needs and that our team has been able to provide the support you need. We appreciate your feedback on extinguisher servicing, and we’re always looking for ways to improve—so we’ll take that on board. It’s great to know that Uptick has been the right choice for your business. Thanks again for your support. As you know, our team is here if you ever need anything. Thanks!

Replied March 2025

Jack S.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Jack IBS Security Solutions

Excellent, works well and support is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seamless software ensuring minimal work to provide a quote to invoice. Cloud based making working remotely easy.

Cons:

False Alarm Management, this is now being resolved.

Reasons for choosing Uptick

Better all round solution and suits the needs of our business best.

Reasons for switching to Uptick

Previous software was server driven and difficult to work remotely.

Vendor Response

Hi Jack, thanks for your review! We're glad to hear Uptick has made quoting to invoicing seamless and remote work easier for you. It's great to know our support team has been helpful, and we appreciate your patience as we improve False Alarm Management. If you ever need anything, we're here to help. Thanks again!

Replied March 2025

Richard L.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

The best Digital Compliance solution for the Fire and Security industry

The Uptick team give their 100% support at all times. They help, they listen, they advise, they are reachable and most importantly they are on-side.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Uptick is much more than just an amazing software solution for the fire and security sector, it is also the fantastic on-boarding help, online and email support - it is second to none. We had alot of data to transfer from our legacy system and Uptick can handle both the transfer and volume of data, customers, sites and assets - lots and lots of assets! We are seeing tangible benefits to the business and our customers. We've had little or no downtime at all, it is ultra-reliable and stable. For our engineers it is becoming second nature to use the Uptick App. It's intuitive, stable and reliable.

Cons:

Nothing! Uptick is constantly improving also, new features and functionality are added regularly.

Reasons for choosing Uptick

I benchmarked all the solutions against each other and scored them for Ease of Use, Migration, Price and other criteria.

Reasons for switching to Uptick

The platform could not handle the volume of data we had at the time.

Vendor Response

Hi Richard, thank you for the fantastic review! We're so glad to hear that Uptick is making a real difference for your team and customers. It’s great to know that the onboarding, data migration, and app usability have been smooth and reliable. Thanks again for choosing Uptick—we’re excited to keep supporting the business as you grow!

Replied December 2024

Craig P.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

EBFP - Uptick Review

Very good and although we are still adapting to the system we are finding that it is working for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clarity and transparency for our clients. It’s ease of use for scheduling of works. We also find that the support from Aoife was really good.

Cons:

We feel we have capacity to use more of the platform but we need a bit more support to get the most out of the system, so some additional training and some gap analysis to enhance the efficiencies. I also think the system would benefit from having a logbook portal (including a QR code to be put on the main control panel/equipment) which can be accessible in a read only, this could also include layout drawings and key information for the local fire services on arrival.

Reasons for switching to Uptick

Poor support and lack of customer service. Not as streamlined as uptick and the system just wasn’t working for our business.

George L.

Verified reviewer

Facilities Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed May 2025

Taking UK by storm

Really good team. Response times are quick, regardless of how small the query.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of Job management & client portal. Easy to project future work.

Cons:

The costing is expensive, but as they say “you get what you pay for” Would still recommend!

Reasons for choosing Uptick

Joblogic was too complicated. Little customer support. Also didn’t align with our values

Reasons for switching to Uptick

Clik was not tailor made for fire & security

Vendor Response

Hi George, We really appreciate you taking the time to leave this review! It’s great to hear that Uptick’s helping you stay on top of job management and plan ahead more easily — that’s exactly what we’re here for. We’re also glad the client portal and our support team are making life a bit easier (even for the small stuff). We're pumped to have you on board and excited to keep supporting your team as you grow!

Replied May 2025

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