Calabrio ONE 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Calabrio ONE

4.5

(263)

Pricing

Starting at $295.00 one time

About Calabrio ONE

Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. Key features include call recording, quality management, workforce management, analytics, and data management. AI-fueled insights and automated workflows empower users. The integrated platform provides insights to boost contact center efficiency and customer experience.

Calabrio ONE Screenshots

Calabrio ONE Pricing and Plans

Starting price: $295.00 one time

Free Trial

Free Version

Basic

$295.00

flat rate, one time

No plan information available

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Calabrio ONE Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Calabrio ONE
Activity Dashboard
Activity Monitoring
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Archiving & Retention
Attendance Management
Audio Capture
Automatic Transcription
Blended Call Center
Call Disposition
Call List Management
Call Reporting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Campaign Management
Categorization/Grouping
Chat/Messaging
Collaboration Tools
Compliance Management
Computer Telephony Integration
Customer Experience Management
Customer Journey Mapping
Customer Service Analytics
Customer Surveys
Customizable Reports
Data Security
Email Alerts
Employee Coaching Tools
Employee Database
Employee Management
Employee Reward Programs
Employee Scheduling
Employee Time Tracking
Event Triggered Actions
Feedback Management
File Transfer
For Call Centers
Inbound Call Center
Interaction Tracking
Intraday Management
Knowledge Base Management
KPI Monitoring
Labor Forecasting
Language Detection
Leaderboards
Leave Tracking
Live Chat
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Multiple Scoring Models
Natural Language Processing
On-Demand Recording
Online Time Clock
Outbound Call Center
Performance Management
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Productivity Analysis
Quality Assurance
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Recording
Reporting & Statistics
Request Assignment
Sales Trend Analysis
Scheduled Recording
Screen Recording
Search/Filter
Self Service Portal
Self-Service Search
Sentiment Analysis
Service Level Agreement (SLA) Management
Skills Tracking
Speech-to-Text Analysis
Surveys & Feedback
Third-Party Integrations
Time & Attendance
Time Off Management
Variable Workforce
Video Conferencing
Visual Analytics
Voice Mail
Workforce Management

Calabrio ONE User Reviews

Overall Rating

4.5

Ratings Breakdown

66%

25%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.5

Functionality

4.3

Nick J.

Verified reviewer

Entertainment

10000+ employees

Used daily for less than 2 years

Reviewed May 2024

Calabrio is amazing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very smooth, clean and easy to use. With my call center job, this is the best scheduling system I have ever used, for sure!

Cons:

I think the only think of is that it can be slow when trying to change my breaks, but it's not a huge issue.

Lilly K.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 6 months

Reviewed May 2024

Calabrio ONE is awesome

I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that we can move segments of our schedule around on our own, which leads to better adherence.

Cons:

So far, I haven't found anything to dislike about it.

Reasons for switching to Calabrio ONE

The company grew too much and the need for a more robust platform for WFM was necessary.

Verified

Reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed March 2024

Calabrio for your contact center needs

Overall, easy use and understanding of various applications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for all user roles: agents, leaders, administrators Accurate planning functionality Screen and call recording function

Cons:

Missing a screen recording error report/alert

Hassan A.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Customer service

Good Experience, helpful product one of a must have products in our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling

Cons:

you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems. Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better.

luis t.

Verified reviewer

Medical Practice

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2024

Calabrio what to know

My overall experience was great im still continuing to use it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the real time scheduling options and time off requests

Cons:

there isnt anythign I didnt like about calbrio

Aida M.

Verified reviewer

Translation and Localization

51-200 employees

Used daily for less than 2 years

Reviewed May 2024

I'm the employee.

I am still learning so no issues for now. I like Calabrio One.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This tool has all our call centers need. Great information that allows the call center management make educated decisions without having to dig for the information or complicated forms. Calabrio offers an amazing customer service when I speak with them. They are always willing to help out any way possible. They also have an awesome work culture.

Cons:

Sometimes is to much to remember when doing trades or changing schedule.

Jennifer S.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 12 months

Reviewed May 2024

Everything in one easy program.

So far my experience using Calabrio has been extremely positive. I was wary at first but this program is very easy to learn and integrates with all of our systems perfectly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease and color coding of the time slots. In a call center you switch between several tasks and live channels daily and this is a wonderful way to keep track of where you should be, shift bids, etc.

Cons:

I do wish it could integrate notifications into either Slack or Google Chrome; if I have certain items muted because of calls, I will not hear changes to my schedule and I need bigger flashing visual notifications.

Rabya S.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2024

Experience with Calabrio

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly. Accessible and easy.easy to navigate.

Cons:

Everyone can view everyone's schedule. Sometimes it's not a great thing especially if you are working among other family members or people you know. Lack of privacy.

Verified

Reviewer

Outsourcing/ Offshoring

5001-10000 employees

Used daily for more than 2 years

Reviewed May 2024

Employee Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and very handy since it has a mobile app that you can access off of your computer.

Cons:

I don't have something that I don't like in Calabrio so far we're good with it.

Rakshith R.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 2 years

Reviewed May 2024

Super Effective

Ratings Breakdown

Ease of use

Functionality

Pros:

The graphics and its user friendly. color full design with clear detailing

Cons:

The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper.

Showing 1 - 10 of 263 Reviews

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