Atom 2026: Benefits, Features & Pricing

Wondering if Atom is right for your organization?

Our Customer Communications Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Atom

4.3

(19)

Pricing

Pricing available upon request

About Atom

Atom is a conversational chatbot that automates responses and answers customer questions within seconds. It understands intent, provides information, and completes transactions automatically.

With Atom's automation flows, companies can provide 24/7 service. The solution leverages automation that understands customers' needs, ensuring faster response times, proactive follow-ups, and streamlined workflows.

Atom Screenshots

Atom Pricing and Plans

Starting price: $1.00

Free Trial

Free Version

Basic

$1.00

per feature

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Atom Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Atom
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
Autoresponders
Canned Responses
Chatbot
Communication Management
Content Management
Contextual Guidance
CRM
Customer History
Customizable Branding
File Sharing
Intent Recognition
Live Chat
Mobile Access
Monitoring
Natural Language Processing
Offline Form
Personalization
Pre-Configured Bot
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Speech Recognition
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing

Atom Integrations

Meta for Business

Twitter/X

Instagram

Atom User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.3

Functionality

4.3

Sean D.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Huge asset for me for clean and comprehensive code

I was shown Atom by a colleague in college when we were both learning how to code. It was an incredible asset for us as new software devs because it really can assist newer devs in learning languages with its auto-fill functionality. I would wholly recommend this to new developers. With that being said Atom offers all the functionality that Senior Developers are looking for wrapped in a nice clean UI that feels less cluttered than some of the competitors on the market. I think that Atom would work just as well in any organization that is using a competing code editor as their standard as it provides the same level of depth while providing it in a more modern package overall.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Cross-platform functionality Incredibly user-friendly UI Auto-fill for code makes writing code a lot more fluid and quick The ability to use plugins with Atom is really cool and very useful (I personally love Atom Beautify)

Cons:

The only gripe I have is that my team uses another code editor within my organization as Atom is not the industry standard. With that being said, I think Atom would function just as well, if not better, for our companies purposes.

Frederick Gianmichael S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

Smooth integration and optimized customer experience.

The ability of Atom.ai to automate interactions has freed our team's time and focus, allowing them to concentrate more on strategic tasks, while the platform efficiently handles initial inquiries and follow-ups. This automation resulted in improved response times and a smoother experience for our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helping us to streamline and improve our clients' chat experience on Meta and our customer support site has really been a gamechanger. The integration with Facebook and WhatsApp was probably my top feature.

Cons:

There are still a few bugs and glitches with the software, and issue resolution was a little slower than I would have preferred.

Reasons for switching to Atom

Overall better platform and seamless integration with our other platforms.

Chris C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

A good chat platform for a website

Atom is OK, but it is a crowed market and there are many others to pick from.

Ratings Breakdown

Ease of use

Functionality

Pros:

We tried Atom for a few customers and were impressed with it's features and performance. Good integration with Wordpress

Cons:

Department drop down is very small. Switching between web pages doesn't keep the chat window open.

Laura S.

Verified reviewer

Financial Services

11-50 employees

Used weekly for free trial

Review source

Reviewed December 2024

Intuitive function!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Atom is a good product, it is intuitive and feels very productive. The way that it works is the bots give side strategic suggestions and during the lifecycles of product implementation or Sales.

Cons:

As someone that is Neurodivergent, at times I would prefer for the wording the bot creates to be a bit more direct.

Nteziyaremye I.

Verified reviewer

Information Technology and Services

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed February 2023

Things You Must Know About ATOM LIVE CHAT BOT

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Atom chat bot is our daily necessary companion when it comes to technology world. F or the first time I thought that i won't be able to use it because of the first time with chat bots, but as started to get familiar with it, i got carried away with how smooth it i to use with a user-friendly interface and also how good it is when it comes to it's speech recognition system.

Cons:

Most of the times we believe in technological softwares because they are able to perform what we're not capable of doing but atom has also some downs like how it can be accessed on web only, not on android or iPhone's store. The other issue is about how it is difficult for users for their first time to work with it.

Anil C.

Verified reviewer

Marketing and Advertising

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed June 2022

Content Management with Atom

I used Atom over 6 months to use content management feature to collaberate my customers contents.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Atom is handy tool for many features, you can work with it to use content management.

Cons:

Atom should serve more feature to use marketing and content optimization.

Reasons for switching to Atom

Ultraedit has more feature to use.

Verified

Reviewer

Computer Software

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed May 2021

Easy and efficient tool

Overall I’ve had great success with this tool. My team finds the tool easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Setup was easy, intellisense very helpful.

Cons:

Updates are not as frequent as other tools

Reasons for choosing Atom

Better functionality

Martin P.

Verified reviewer

Computer Software

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed February 2023

Connect chat services into simple uniq solution

Nice. Modern. Easy to use social chat services integration application with extended function like custom Chatbot and chat history.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Atom connects all of your company social chats services into one service with enhanced features. For example I like the function where you can set up a chatbot. Another useful feature is chat history. It is perfect when you need to review your past actions with some customer. Application usage is smooth and provides modern fast learning experience.

Cons:

The application is a bit new and have some small bugs but the overall experience is perfect.

Verified

Reviewer

Computer Software

2-10 employees

Used monthly for free trial

Review source

Reviewed May 2022

Atom Trial Experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. It centralize social media conversation with chatbots. 2. It includes CRM's functions to optimize and provide a better solution for buisness like sells , support and customer service.

Cons:

1. the trial is available in very limited location 2. Not much tutorial available need to learn it