FUGU 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FUGU

4.9

(11)

Pricing

Starting at $100.00 per month

About FUGU

Fraud Prevention, Chargeback Guarantee, KYC, Working month-to-month - 0 risk, no commitments.

Working month-to-month - 0 risk, no commitments.

FUGU offers a 360° self-learning fraud prevention strategy fighting fraud at various points along the transaction life cycle. Now online sellers can be sure that maximum transactions are approved with minimal exposure to future chargebacks.

The highest approval rates in the industry
Chargeback liability
Chargeback management - any kind of chargeback (including the liability price)
Automatic, fully customizable, and branded KYC (know you the customer) system
Working month-to-month - zero risk, no long-term commitments

Working month-to-month - zero risk, no long-term commitments.

FUGU offers a multi-tier self-learning fraud-prevention strategy. Unlike other solutions, FUGU's fraud-detection software tracks online payments post-purchase, as we believe that EVERY PAYMENT COUNTS!

FUGU reduces false transaction declines by 50%, wins chargeback disputes by 85%, and identifies fraud attacks, including cases of friendly fraud. FUGU also offers a chargeback liability shift service, covering fraud and authorization reason codes...

FUGU Screenshots

FUGU Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

flat rate, per month

No plan information available

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FUGU Features

Popular features found in Financial Fraud Detection
Check Fraud Detection
Custom Fraud Rules
Financial Transaction Approval
For Banking
For Insurance Industry
Internal Fraud Monitoring
More features of FUGU
Access Management
Activity Monitoring
Alerts/Notifications
Case Management
Chargeback Tracking
Data Management
Debit/Credit Card Processing
Dispute Management
Fraud Detection
LME
Payment Fraud Prevention
Payment Tracking
Real-time Alerts
Real-Time Reporting
Reporting/Analytics
Response Management
Risk Analysis
Risk Assessment
Third-Party Integrations
Transaction Monitoring

FUGU Integrations

Shopify

Squarespace

Wix

WooCommerce

VTEX

BigCommerce

FUGU User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

4.8

Functionality

4.9

Verified

Reviewer

Luxury Goods & Jewelry

2-10 employees

Used daily for less than 12 months

Reviewed April 2022

Best Fraud protection service we ever had!

Very positive. The Fugu softwere let us high confidence about orders we accept.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very professional but easy to use. High-quality risk detection.

Cons:

Not very familiar currently. There are many people that aren't known about what we are talking about yet.

Reasons for choosing FUGU

The price was attractive and the description was convincing.

Vendor Response

Thank you so much for your feedback! We'll keep doing our best to make you satisfied and to make your income protected from any kind of fraud:)

Replied April 2022

Jr W.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 12 months

Reviewed April 2022

Fugu has become the life line for our $10,000,000+ annual Ecommerce business!!

The features are easy to use and setup was very simple. All of our employees like the process and how it retains the customers ID verification and information in FUGU which can be used in a worst case scenario of a chargeback as evidence.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cons:

So far we have not found a "CON" or "Neg" to Fugu. You guys and gals are awesome. Thank you for the amazing product!

Reasons for choosing FUGU

Reasons for switching to FUGU

Vendor Response

Dear Jr, Thank you so much for the warm words. We're doing our best to make our users satisfied and we're happy to see such feedback that let us know that we're doing something good. Will keep working hard for you and the rest of our clients. We're here for anything you need - do not hesitate to reach out to us anytime and for anything:) Regards, Emma.

Replied May 2022

John K.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for free trial

Review source

Reviewed June 2022

It's overwhelming and the support in non responsive

The fraud system is impressive. It has successfully identified and prevented many instances of fraud. However, I believe that the support system could be improved. It can take a long time to get a response from customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I found the system they had in place for rating each order based on fraud risks quite impressive. It's always a good idea to have some automated system in place for canceling orders deemed high-risk, as this helps prevent potential losses.

Cons:

Their support is not up to the other available options' standards.

Vendor Response

Dear John, Thank you for your honest feedback. We're glad to hear that you found our software useful and sorry for your dissatisfaction regarding our support. To be honest, the most important thing to us, even more than providing the best fraud-detection software you may find, is to give our users the highest level of support in the market. Recently, we started to provide live chat 20 hours a day (7 days a week) and we plan to make it 24\7 soon. As we can't know specifically who you are, I would personally appreciate it if you could reach out to me directly at emma@fugu-it.com so we could investigate your specific case to improve our support level and find a good way to compensate you for this specific inconvenience. Cheers, Emma, customer support.

Replied June 2022

Tomer K.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2022

Great help, very responsible

Unique and helpful combination of people that really helps with fraud detection and prevention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have a very helpful team that wants to understand and solve every case, communicate with my team, and do the research when required.

Cons:

Sometimes it takes time to understand a new case and build the solution.

Reasons for choosing FUGU

Their product is more suitable for me business and the support and communication was good

Vendor Response

Thank you Tomer for the lovely feedback! We'll continue working hard to keep all our users satisfied and to improve the system to the maximum level possible! Cheers, Emma, Customer Success.

Replied June 2022

Megan W.

Verified reviewer

Retail

Self-Employed

Used daily for less than 12 months

Review source

Reviewed April 2022

Great For Beginners

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Just started my company last year and added FUGU after doing some research. It detects when a payment might be fraud, which is great because otherwise I wouldn’t be able to tell.

Cons:

I guess a more obvious notification would be nice if someone is placing a risky order

Reasons for choosing FUGU

Heard from another Shopify source who uses the same

Vendor Response

Dear Megan, Thank you so much for your kind words. We're doing our best to make our users satisfied and we're happy to see such feedback. We'll keep working hard for you and the rest of the users. Regarding your note about the notifications - pls contact our support team so they will instruct you on how you can adjust the notifications for your convenience. Regards, Emma.

Replied May 2022

Adela W.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used weekly for free trial

Review source

Reviewed May 2022

The best Fraud Prevention App in shopify!

FUGU is a really great app to use for fraud prevention. We were able to notice a potential fraudster and analyze their behavior and stop future fraudulent orders, saving us a loss of money!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Activity monitoring is my favorite feature of this software. It helps me understand what people are doing when they come to visit our store and weed out potential fraudsters.

Cons:

What I like least about this software is the layout of the homepage. It was a little bit confusing how to navigate.

Vendor Response

Hi Adela, thank you for your feedback! We're glad to see that you're satisfied with FUGU and we much appreciate your effort in taking your time to leave this review. Regarding the cons you mentioned, we're aware of that and already working to simplify it for you and for the rest of our users, thanks for bringing this up. Please feel free to reach out anytime for anything you need:)

Replied May 2022

Diane S.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed April 2022

Picks up where Shopify leaves off

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My e-commerce website has limited capabilities in fraud detection. There have been several instances where FUGU has flagged a transaction missed by Shopify’s built-in software. Fortunately I haven’t had an issue yet, but j appreciate the additional peace of mind.

Cons:

Some of the terminology is unclear to me - a little industry jargon. It would be helpful to have further explanation on what each detection term means and why it matters.

Reasons for switching to FUGU

Lacked horsepower

Vendor Response

Hi Diane, thank you for the lovely feedback! We're glad to hear that you're satisfied with FUGU and we much appreciate your effort in taking your time to leave this review. We're also glad to read the cons - what you wrote makes sense and we'll work to simplify it for you and the rest of our users. For anything you need - please feel super free to reach out to us:) Best, Emma.

Replied May 2022

Liran M.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2022

Great service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automation to save my orders without fear of fraud

Cons:

Not have anything that found as missing.

Vendor Response

Hi Liran, Thank you very much for your feedback. We will keep working hard to maintain this level of satisfaction:)

Replied June 2022

Adam V.

Verified reviewer

Computer Hardware

11-50 employees

Used daily for less than 6 months

Reviewed April 2022

Great!

Great software and support team to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very robust. Covers all post purchase risk management.

Cons:

It is early but I haven't found any parts I don't like yet.

Vendor Response

Thank you so much for your feedback. We will keep doing our best the make sure you're satisifed with FUGU!

Replied April 2022

Yotam F.

Verified reviewer

Food & Beverages

2-10 employees

Used monthly for less than 6 months

Reviewed April 2022

Great onboarding and support, easy to use and super time saving

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seamless experience with our own processes.

Cons:

In one of the first sales we had with fugu the client asked for an extra bank verification which made him churn. I would love to set a min basket size that will require such verification

Vendor Response

Dear Yotam, thank you so much for the honest review. We're glad to see that you are satisfied with FUGU and we'll keep working very hard to even increase your satisfaction:) Regarding the Cons you mentioned: I'm happy to inform you that we already enabled the option of adjusting the min criteria for further verification actions. Our support team will be more than glad to personally guide you on that. Please feel free to contact them. Thanks again and good luck!

Replied April 2022

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