PinPoint 2026: Benefits, Features & Pricing

They are willing to answer questions but I would prefer phone support more than just emails or website support.

Great way to store your data

We have over 1 million documents presently scanned in our 5 file rooms. With one particular file room we have made available to our Account Executives (remote applications) the prior days activity logs allowing them major time savings in locating data and the invariable "lost" document or "checked out" documents issues have vanished. Having the electronic documents gives them access any time of day or night and they never have to worry about where they can locate what they are need of for a client. The timeliness of retrieval is only upon their shoulders and not dependent upon anyone else.

helps with document management and online backups of important data files. 3rd party integrations are inbuilt and helps with adding more functionality and features.

Took a little time to get comfortable with it as we had in on a server. Once we did it has worked great.

My overall experience with PinPoint is good. Their customer service was able to help me with any issues.

Pros - 1. cloud has always been up when I needed access to my documents 2. integration with drop box is easy 3. always on the latest version - no patches or upgrades needed 4. Excellent response time to locate and view documents Cons 1. No way to reorder the columns based on a users preference if not using a field(doc status), cannot move to far right and allow the meta data fields you need to be in main area of screen. 2. cannot hide column (like doc#) - since it is of no use to a user 3. cannot sort a column - ascending or descending 4. after a migration - folders are not in alphabetical order 5. some screens are full of many functions (powerful) but also too much for some users. (provide some user preference settings to simply user interface ) 6. moving a doc from one folder to another - should keep current divider as default, instead of making user reselect divider 7. if using the NAMED dropbox folder, no easy way to copy this prefix from the pinpoint display

Personally (but I use Pinpoint all of the time), I find it easy to use, great for storing, I've seen some bugs (minor), and have offered suggestions to your support staff. When I train my staff to use Pinpoint, I hear complaints that it's difficult to navigate; to find documents, hard to figure out the Search Content page (we use this page the most). I think the more we will use it, the better response I will receive (just have not achieved this level of satisfaction yet). We would like to have outsiders use the View User screen (to view their own documents, without calling us to send them), but I have a feeling they may find it difficult to use as well. Errick is awesome! and your web support is very good too!