OnSite 2026: Benefits, Features & Pricing

I use this software system from end to end. I use it for every sale, every item that gets customized and every item I sell. This system is our lifeline for job management and job repeatability. I also use this system for purchase management, inventory and accounting. I like the fact that I am able to undertake all functions with a single system allowing us to have store all our data in one place. I also like that I can go back easily to find out what we did for a customer and easily repeat the job with the tracking within this system.

I do not care for the way that system manages inventory and accounting. I find the system doesn’t have any built in error tracking especially with regards to these two areas. There have not been enough technical advancements over the years to say that their software has incrementally improved over the years. The system is complex and I find that the tech support sometimes lacks in the area of ensuring a proper setup for the business.

We like that you can do everything you need to run purchasing, production, and accounting in one place. We initially liked all the features and with the most recent updates, I can't think of anything this program is lacking.

With that said, there are almost too many features. The program is not entirely user friendly and some features/functions are difficult to find and use. We do not like that it requires an onsite desktop. In this day and age, not being able to work from your phone or tablet are cons.

What I like most that it's more inclusive than the last program we had (only the sales reps had access to it, none of the artist) and because of the inclusive nature, the reps no longer have control over art and how it's entered -- in the sense that, for example, they don't always know that this design looks like a 3 colour but in reality, it's like a 6 colour becuase they forget about black, white -- as both Highlight and/or underbase so it's actually 1 or 2 more additional screens, etc. And as the Art Director, I can manage who gets assigned to what -- catch issues entered by the rep before it proceeds further into the process and avoid potentially major issues down the line. I also like the variation option --- before, on the old program, there wasn't a nice way to do colour switches -- sometimes a new design number would be generated and people might not realize. THis way, the main ID stays the same -- so we know what design is being pulled and the variation tells us which colours are being changed. It's much more streamlined this way.

Right now, what I didn't like was that after the last update, I've noticed a few ..glitches..such as missing scrolling options (before, it was hidden, you had to hover over the edge and it shows) but sometimes now even that doesn't work. Sometimes I am surprised when it does).

Inventory, manufacturing and organization

Lots of steps and often confusing to navigate

As the bookkeeper, I like how the manufacturing side and bookkeeping side work together.

Reports aren't attractive and some nice little features like being able to add within a field and pop up list when you start typing (like when creating a debit transaction).

Ease of order entry - integration with Shopify

Limitations that seem arbitrary. For example, colors. Characters are limited on certain forms (but not others) and as a result causes confusion in receiving and production. Number of lines are limited on the Production Spec....with empty space below. We have to actually create a second logo/production spec just to show all items.

ShopWorks does not try to replicate how my mind works to run my decorated apparel business it takes daily best practices from hundreds of the most PROFITable decorators in the industry and gives me the tools to run my business better. During my research I thought I was looking for software that processed like our clip board and NCR paper order forms did. Boy was I wrong, we could have never grown to be an industry leader without the robust data management power that SW brought to our workflow. SW is a great example of "garbage in yields garbage out", to get the most out of your SW investment you must have strong management and a commitment to proven data entry procedures to get the most our of SW. The best example I can think of is when a customer calls and says I want to place a re-order but I don't have the PO, I don't remember the garment style or when I bought them but the shirt had a killer design with a patriotic eagle on it with our company name. If you SOP requires a naming convention the names the purchaser, the main 2 elements of the design along with the date you can find the requested information in just a few key strokes. If you get lazy and name the art "final proof back" you are back to the GIGO thing. Another few keystrokes and you are sending a proof to the customer with an order approval for their signature. Their is no way we could run our very successful contract decorating business without SW or something just a powerful.

Shopworks is like Photoshop or many CAD programs, I bought it for a few key features and we use those hundreds of time each week on each work station. I know I bought and paid for much more power than those key features but have yet to find the time to fully explore all the bells and whistles SW provides I am also quite frankly tired of hearing other users trash the accounting look of SW. My accountant would love for me to simply export a pretty QB end of period but SW has the same info to satisfy the IRS, my bank, my financial planner and me as the business principal. The accounting principals I have learned have made me a better business owner.

Love how it keeps your communication and orders organized. When customer places reorders it takes moments to create a new order. The reports are at your finger tips, checking profit margin's, ect. I can see what all CSR's are doing at any given time.

The biggest complaint I have is the software training tools are out dated. This software isn't easy to learn and when you are trying to train yourself it gets very frustrating not knowing what you are seeing isn't correct because the software had been updated. This makes learning even more difficult

The purchasing/receiving and being able to access all parts of an order in a general location to see if its been purchased, received, produced and even paid.

When entering orders sometimes it doesn't take right away when trying to put in a color of product . You have to click 2 or 3 times if the color inst entered as a drop down choice. Also in the general ledger if you clone it gives the same date as the clone not the date you cloned

The wheels were coming off, as we were growing fast, but still using spreadsheets to track orders. Cloud hosting is hands-off and a great value. Excellent organization of designs, products, pricing. Easy to invoice and submit purchase orders. Inventory management is very robust. Accounting module is outstanding. Shipping integrations are Ok...wish they had a ShipWorks integration.

Profit/Loss and Balance Sheet reporting is rudimentary, not Quickbooks level. Little to no CRM built into the platform.