ChargebackHelp 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ChargebackHelp

5.0

(9)

Pricing

Pricing available upon request

About ChargebackHelp

ChargebackHelp is a dispute management solution that helps merchants protect their processing and recover revenue from unwarranted transaction disputes. The platform serves merchants across various industries, providing full-spectrum coverage against chargebacks and first-party fraud.

ChargebackHelp integrates the merchant's transaction data streams into a single, card-agnostic portal. This allows merchants to efficiently manage all their disputes in one place. The platform's automated dispute resolution capabilities reduce risk exposure by eliminating fraud and chargebacks. Additionally, its real-time transaction data mobilization features inform and disrupt first-party fraud.

ChargebackHelp Screenshots

ChargebackHelp Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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ChargebackHelp Features

Popular features found in Financial Fraud Detection
Check Fraud Detection
Custom Fraud Rules
Financial Transaction Approval
For Banking
For Insurance Industry
Internal Fraud Monitoring
More features of ChargebackHelp
Access Controls/Permissions
Access Management
Activity Dashboard
Activity Monitoring
AML Compliance
API
Case Management
Chargeback Tracking
Claims Tracking
Conditional Logic
Customizable Templates
Data Synchronization
Dispute Management
Event Logs
Evidence Management
Payment Fraud Prevention
Predictive Analytics
Prioritization
Rate of Return Analysis
Real-time Alerts
Real-Time Reporting
Refund Management
Response Management
Risk Scoring
Root Cause Analysis
Search/Filter
Source Tracking
Third-Party Integrations
Transaction Monitoring

ChargebackHelp User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

5.0

Functionality

4.8

Have you used ChargebackHelp and would like to share your experience with others?

Bruno G.

Verified reviewer

Internet

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Exceptional Support and Seamless Integration in the Complex World of Disputes

We’ve known Chargeback Help for over three years, and from the start, they’ve been an outstanding partner. Their integration process was simple and clearly documented, their team responsive and proactive, and the API integration worked flawlessly from day one. They’ve allowed us to fully automate and offload the burden of dealing with RDRs, ETHOCAs, and chargebacks manually. On the rare occasions when issues have arisen, they responded immediately and resolved everything quickly, keeping us in the loop at all times. Working with them has been one of the best decisions we’ve made for our operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chargeback Help stands out for its exceptional customer experience. What I appreciate the most is that we speak directly with the people managing our account — no faceless ticketing systems or generic support lines. Their team is incredibly friendly, accessible, and above all, educational. They take the time to explain the complexity behind dispute alerts, RDRs, ETHOCAs, and chargebacks in a clear and digestible way, even when it means repeating concepts more than once. Their transparency and proactive communication, especially during onboarding and integration, made everything smooth from the very beginning.

Cons:

Honestly, there’s very little to complain about. The only downside we experienced wasn’t directly their fault, for a long time, we were unable to work with them due to restrictions from our gateways and acquirers, who forced us to use other, more expensive and less efficient solutions. That said, once we had the chance to switch, we never looked back.

Reasons for switching to ChargebackHelp

The goal was to centralize operations, simplify processes, reduce costs, and streamline technology and integrations.

Billy H.

Verified reviewer

Internet

Self-Employed

Used daily for more than 2 years

Review source

Reviewed June 2025

A Lifesaver for Our Business – Outstanding Results

ChargebackHelp has been a game-changer for our business. We were drowning in disputes and had no real strategy to fight back. Since partnering with them, our win rate has gone up significantly, and we’ve saved thousands. Their insights and reporting tools also help us stay ahead of trends before they become bigger issues. Highly recommended for any high-risk or subscription-based merchant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team is incredibly responsive and knowledgeable. Their dashboard is easy to navigate, and they genuinely care about reducing chargebacks, not just providing software. The support is next-level.

Cons:

Honestly, nothing major. If I had to nitpick, the onboarding process took a couple of days, but I’m pretty sure that’s standard across the industry, and it went smoothly from start to finish.

Hedi H.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Efficient Collaboration with PSP

Very good experience overall, smooth onboarding, very efficient account management and availability. We are very satisfied by the experience and we are looking forward to continuing our common growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we like the most is their flexibility and professionalism in assisting us understanding the ecosystem, optimize sales and put at our disposal fixes for our operational challenges.

Cons:

Not much, most of the frictions are coming from the underlying schemes which have poor processes. Overall CBH is abstracting for us this complexity.

Wolfgang S.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Review ChargebackHelp

Overall we have Mad an amazing experience with ChargebackHelp and could Not be more satisfied with their service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like most their service quality, industry knowledge and absolute reliability, which makes them a great Partner.

Cons:

This is not applicable, since there is really nothing I do not like about ChargebackHelp. I am a 100% satisfied with their service.

Reasons for switching to ChargebackHelp

To have every product under one umbrella.

Jonathan C.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

ChargebackHelp is the gamechanger your business needs

Everyone at ChargebackHelp has been fantastic to work with. Everything from integration to invoicing has been streamlined.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team at ChargebackHelp is friendly and knowledgeable. They're always there to help me when I have a question or need additional guidance with something.

Cons:

Their service is so great, it frees up a lot of my time to do more work. It's incredibly easy to implement and use.

Naoufel H.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Our coopertion with Chargebackhelp

We have been working with Chargebackhelp for many years and we are mostly satisfied with this partnership.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Efficiency and professional approach. Also the Team is really helpful and reliable. Big thanks to [sensitive content hidden].

Cons:

Waiting time sometimes to enroll MIDs with Verifi. But in general I would say that everything is good

Della M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

ChargebackHelp has be consistently great to work with

The team is knowledgeable, quick to acknowledge my emails and provide amazing support. Happy to have a quality provider.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very responsive to my emails and requests. Quick to execute the requests and handle the volume of merchant accounts.

Cons:

No cons to report. If there was anything it would come from the executive members who would provide their own feedback.

Craig B.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

Chargeback Help Raving Review!

10 out of 10!! They are a very trusted partner that make us look great in front of merchants. Vinay and his team are top notch!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They 100% support you and your merchants. They are incredibly responsive which makes them very easy to work with!

Cons:

Nothing, they have met and exceeded all of our requirements. Look forward to working with them for years to come!

Amanda S.

Verified reviewer

Entertainment

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Amazing Team

Always when we need some help from the team there are able to provide us with their support and if we need to add some request they are very happy to help us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The quick reply in all the issues and the support that we always have. We are having different kind of issues and they are there to support us.

Cons:

Adnovation start our partnership 2 months ago with Chargebackhelp and we don´t have nothing bad to said about Chargebackhelp, is a great team.

Reasons for switching to ChargebackHelp

Because the pricing and the support team.

Showing 1 - 9 of 9 Reviews