Agile CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Agile CRM

4.1

(524)

FrontRunner 2026

Pricing

Pricing available upon request

About Agile CRM

Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. It offers contact management, telephony tools, appointment scheduling, marketing automation, project management, a landing-page builder and knowledge base functionalities.

The contact management module lets users record and access customer data such as contact information, interaction records, social-media accounts and lead scores. The software also offers email integration, which allows users to sync data with email services including Gmail, Microsoft Exchange and Office 365 and IMAP services.

Users can track website visitors to analyze customer behavior, and marketing automation tools help users create marketing workflows with a drag-and-drop interface. Users can also send automatic reminders based on time and contact options.

Agile CRM also includes task management functionality. Users can drag-and-drop tasks in lists, sort tasks, add notes and update task status.

Social media integrations allow users to publish and respond to posts on social channels such as Facebook, LinkedIn and Twitter. Pricing is per user per month. Phone and email suppor...

Agile CRM Screenshots

Agile CRM Pricing and Plans

Starting price: $8.99

Free Trial

Free Version

Free

$0.00

per feature

Plan includes:

1000 Contacts and Companies
Appointment Scheduling
Contact Level Analytics
Custom Data Fields
Custom Deal Milestones
Documents
Email Templates Builder
Email Tracking
Form Builder
Landing Page Builder

Starter

$8.99

per feature

Plan includes:

10000 Contacts and Companies
2-Way Email Integration
Activities
Appointment Scheduling
Canned Responses
Custom Data Fields
Custom Deal Milestones
Documents
Email Tracking
Groups

Regular

$29.99

per feature

Plan includes:

2-Way Email Integration
2-Way Telephony
50000 Contacts and Companies
Appointment Scheduling
Custom Data Fields
Custom Deal Milestones
Documents
Email Tracking
Lead Scoring
Mobile Marketing

Enterprise

Pricing available upon request

Plan includes:

2-Way Email Integration
2-Way Telephony
Access Controls (Acls)
Appointment Scheduling
Automated Voicemails
Basic
Call Recording
Chrome Extension
Custom Data Fields
Custom Deal Milestones

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Agile CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Agile CRM
A/B Testing
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
App Notifications
Appointment Scheduling
Archiving & Retention
Audience Targeting
Auto-Dialer
Automated Publishing
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Autoresponders
Behavior Tracking
Billing & Invoicing
Blended Call Center
Calendar/Reminder System
Calendar Sync
Call Center Management
Call Disposition
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tracking Metrics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Campaign Specific Signature
CAN-SPAM Compliance
Catalog Management
Channel Management
Click Tracking
Client Management
Client Portal
Collaboration Tools
Communication Management
Competitive Analysis
Computer Telephony Integration
Contact Database
Contact Management
Content Management
Contract/License Management
Conversion Rate Optimization
Conversion Tracking
CRM
Customer Database
Customer Management
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Dynamic Content
Email Alerts
Email Campaign Management
Email Marketing
Email Monitoring
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Feedback Management
Field Sales Management
File Sharing
Forecasting
For iPad Devices
For Mac Devices
For Sales Teams/Organizations
For Small Businesses
For Startups
Gamification
Geotargeting
Goal Setting/Tracking
Help Desk Management
Image Library
Inbound Call Center
Inbox Management
Influencer Tracking
Interaction Tracking
Internal Chat Integration
Issue Management
IVR
Keyword Filtering
Keyword Tracking
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Leaderboards
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Lead Verification/Validation
List Management
Live Chat
Location Tracking
Macros/Templated Responses
Manual Dialer
Marketing Automation
Mass Texting
Milestone Tracking
Mobile Access
Mobile Alerts
Mobile App
Mobile Coupons
Mobile Optimization
Monitoring
Multi-Account Management
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multiple Site Management
Multiple User Accounts
Notification Scheduling
Opportunity Management
Outbound Call Center
Pageview Tracking
Percent-Complete Tracking
Performance Metrics
Pipeline Management
Portfolio Management
Post Scheduling
Power Dialer
Predictive Dialer
Preview Dialer
Product Catalog
Progressive Dialer
Project Planning/Scheduling
Project Tracking
Proposal Generation
Prospecting Tools
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Recurring Tasks
Referral Tracking
Reminders
Reporting/Project Tracking
Reporting & Statistics
Resource Management
Response Management
Revenue Management
ROI Tracking
Routing
Sales Activity Management
Sales Forecasting
Sales Reports
Sales Trend Analysis
Scheduled Messaging
Scheduling
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Shared Inboxes
Signature Creation
Signature Management
Signature Templates
SMS Marketing
SMS Notifications
Social Listening
Social Media Integration
Social Media Monitoring
Spam Blocker
Subscriber Management
Sub-Task Management
Support Ticket Management
Support Ticket Tracking

Agile CRM Integrations

Drupal Commerce

Stripe Billing

Plivo

RingCX

SendGrid

Zapier

See all 30 integrations

Agile CRM User Reviews

Overall Rating

4.1

Ratings Breakdown

48%

31%

12%

Secondary Ratings

Ease of Use

4.0

Value for money

4.1

Customer support

4.0

Functionality

4.1

Marko S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Comprehensive and professional CRM! Welcome to Agile!

We had an amazing experience, for the past 4 years, we managed to keep track.and keep organised and more importantly focused.on what really matters: segmented and logical information. All thanks to Agile and its features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Probably one of the best affordable CRM solutions. Agile CRM is 100% secure, as everything is feature rich and well packed. We had our small teams collaborating effectively and the costs were reduced. The points that Agile CRM recahes are untouchable: retrospectives for example. Unique and absolutely CRM that we will use a a paid version - yes, it is that great. Customer support is amazing amd we had queries sorted in less than 24hrs. All tasks sorted and we actually made profit using it, unparalleled task management being the top feature.

Cons:

Not many aspects, beside a relatively steep learning curve (for non tech people) but the knowledge bade is comprehensive and customer support really useful.

Guillermo G.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

All I need to work in one place

The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I started working with this platform a little less than a year ago. My job consisted (and still is) in generating leads for the company and developing marketing and sales campaigns from scratch. Agile CRM has been fundamental, since it integrates perfectly with everything I need. I have my contacts in one place, which I can follow very easily. Its greatest strength is the ease of use and integration with multiple tools. Something as simple as managing notifications and alerts make the most of my time and organize my agenda in a practical way. I can generate reports where the effectiveness of the different strategies is established. For example, the result of phone calls, mail campaigns, newsletters, and more. I was able to import all the contacts in a very simple way and clean my list in a short time. Another great thing: the mobile app and the possibility of integrating with other programs. Today I have it integrated with Bria and Skype, also linkedin and facebook. Everything in one place, is the most practical CRM platform that someone like me (who has just started and was analyzing options) has found, and I´m very satisfied with this software.

Cons:

I think it would be convenient that in the future they made some training videos to explain how to correctly configure the automation tools, since I think it has been the most difficult to understand.

Reasons for switching to Agile CRM

I think that Hubspot it´s one of the best for CRM and it´s used by large companies, but the "free version" had few tools compared to Agile CRM. Right now we need more free tools and grow with companies that are also growing. At this moment I do not need "a high-end car", I need something that takes me from point A to point B in the most efficient, easiest and cheapest way possible. When I need a high-end car, I will evaluate again if I need to change it or not. At the moment it is my best option.

Jose Asdrubal M.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Useful task management system

Ratings Breakdown

Ease of use

Previously 3

Functionality

Pros:

This app allows you to create/manage/complete tasks in a very efficient way.

Cons:

It's some complicated at the beginning, since the way of finding/tracking tasks it's a little bit tricky.

Farman K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

All‑in‑one CRM with built‑in task and team tools.

Well-configured, Agile CRM centralizes leads, tasks, and collaboration to make sure developers, sales, and support are on the same page regarding client history and next steps to avoid dropped follow-ups and miscommunication. This unified view helps teams move faster on opportunities and maintain better relationships without juggling multiple separate tools.

Ratings Breakdown

Ease of use

Functionality

Pros:

Agile CRM combines contact management, lead tracking, and task management, making it easy to tie follow‑ups and activities directly to deals and contacts for a dev-focused company like SoftWeb PK. The value for money is attractive, too, with a free tier for small teams and comparatively low entry pricing on paid plans that add automation and more advanced features.

Cons:

Many users mention glitches, slowdowns, and other issues with automations or integrations from time to time, which get irritating when relying on the platform for everyday sales and support.

Caleb T.

Verified reviewer

Design

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Useful program with some flaws

Overall, I am happy with my experience, and it is a useful program. I use it every day, and once you get the hang of the workflow, it is pretty helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the ability to have revision control and the ability to have multiple people working on a large assembly at one time, which updates. It does a great job keeping a history of all the tasks and allowing you to go back to an older design.

Cons:

It is not a very intuitive program, and it is pretty clunky to use. Once you learn the tricks, it gets better, but there are still a few things that don't make sense. For example, I feel like the ability to check a part in and out without it being on a DFCT seems very strange to me.

Tom K.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

They do not care to make the product work anymoer

We've used Agile CRM for probably 2 years now, but it got to where you'd get a blank screen other than the menu on the side and top, and complaining about it to the team got no results.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrated well with Wordpress for lead capture, and it showed me what pages a lead would visit and on what device

Cons:

The mobile phone app is just a webview, and the webview is sort of broken

Reasons for switching to Agile CRM

Sugar was self hosted but didn't integrate well with WordPress

Vendor Response

Hey Tom, We are disappointed that you had a bad experience with Agile CRM. Agile CRM is specially built with love for small business and offers several features in sales, marketing and customer support from one place. Agile CRM has many integrations with WordPress and several other software to offer our customers the most advanced features. Agile CRM dashboard is created such that you can monitor all your sales, marketing and customer service activities from a single place. We regret that you faced issues with the Agile CRM web view, but we have never heard this issue with any of our customers before. We will definitely look into this issue and try to get it resolved as soon as possible. Thanks,

Replied October 2020

Valor L.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed January 2022

90% Off Sales.Force

I needed a CRM that I can use to track my leads and sales pipelines for a variety of things I do. Agile CRM honestly does well, except its ui/ux is not very friendly, and I get lost quite often, and there's lots of tabs and clicking to get to where I want to be. It is a very complex solution for complex company. Unfortunately, I just want things simple for my simple brain. I opted for a simpler CRM solution with more exciting Ui & Ux but less functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Agile CRM has built something similar to sales force. A Super Comprehensive CRM. It does a lot and can easily integrate with email, calls, automations and marketing platforms.

Cons:

Agile CRM has built something similar to sales force, even to the teeth with its ui and ux experience - which is terrible. Otherwise it is a very solid CRM, and the pricing is very reasonable.

Reasons for switching to Agile CRM

pricing. and agilecrm does way better CRM than monday.com's light CRM templates.

Muadzam S.

Verified reviewer

Restaurants

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

All-in-one CRM and team collaboration for restaurant strategy teams.

Agile CRM helped our team organize team tasks and maximize lead tracking, so our strategic initiatives are running much smoother. Real-time collaboration and automated workflows boost productivity and make managing multiple locations much easier.

Ratings Breakdown

Ease of use

Functionality

Pros:

It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform. The value for money is strong because its integrated tools streamline operations and make tracking progress easy, thus ensuring alignment across every location.

Cons:

Advanced questions see customer support that's a bit slow, and it does take some effort to fully customize task tracking for restaurant operations. New team members require some ramp-up time, especially with the lead management features.

Alfiya ashfaque M.

Verified reviewer

Computer & Network Security

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Year long experience in Agile CRM - an engineer’s perspective

I have used this for a year and a half and it is pretty good platform to use if you are a sales guy. Since I belong to the engineering team, mostly we use it for collaboration amongst team members for our daily tasks and discuss progress. It comes with a provision to monitor backlog tasks and prioritise them accordingly. We use its tagging feature to analyse the higher priority items and pick them in future sprints. Overall a good tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the analytical reporting feature of Agile CRM. It helps me monitor time spent on tasks, milestones achieved. This is very helpful in sprint planning and demonstrating progress to stakeholders. It is a useful tool for collaboration in an agile setting. It also comes with integration with other tools we use like Jira and Github, so automatically updates made here are synced with other integrated tools. This is very helpful and saves time

Cons:

The UI of agile crm has scope of improvement. Sometimes it becomes slow due to larger backlogs, hence collaboration is difficult. The costing is slightly higher based on features offered. The learning time is relatively higher for a newbie

Mark B.

Verified reviewer

Insurance

2-10 employees

Used daily for free trial

Review source

Reviewed September 2025

Agile 360 a good choice for CRM.

This CRM offers so many options it can feel a bit overwhelming to use but their customer support were also very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Agile CRM offers Security keeping my client information safe, it offers a good Value for Money, good Customer Support with focused Task Management lets my Team Collaboration work very well. Great Lead Management was also very good.

Showing 1 - 10 of 524 Reviews

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