Professional Services Cloud 2026: Benefits, Features & Pricing

Wondering if Professional Services Cloud is right for your organization?

Our Professional Services Automation Software selection experts can help you in 15 minutes or less.

On this page

Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews

Overview

Professional Services Cloud

4.0

(55)

Pricing

Starting at $150.35 per month

About Professional Services Cloud

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia

Wondering if Professional Services Cloud is right for your organization?

Our Professional Services Automation Software selection experts can help you in 15 minutes or less.

Professional Services Cloud User Interface

Popular Professional Services Cloud Alternatives

Main Product

Professional Services Cloud

4.0

(55)

Ratings Breakdown

3.75Ease of use
3.79Value for money
3.93Customer support
3.95Functionality

Pricing

Starting at $150.35 per month

Get Price

Alternative Product

NetSuite

4.2

(1943)

Ratings Breakdown

3.94Ease of use
3.85Value for money
3.81Customer support
4.20Functionality

Pricing

Available upon request

Get Price

Alternative Product

Sage Intacct

4.3

(604)

Ratings Breakdown

4.17Ease of use
4.00Value for money
4.00Customer support
4.23Functionality

Pricing

Available upon request

Get Price

Alternative Product

Oracle Fusion Cloud ERP

4.2

(70)

Ratings Breakdown

3.99Ease of use
4.02Value for money
4.02Customer support
4.23Functionality

Pricing

Available upon request

Get Price

Alternative Product

Accounting Seed

4.3

(135)

Ratings Breakdown

4.09Ease of use
4.18Value for money
4.15Customer support
4.12Functionality

Pricing

Available upon request

Get Price

Alternative Product

QuickBooks Online Advanced

4.4

(1037)

Ratings Breakdown

4.35Ease of use
4.25Value for money
4.07Customer support
4.37Functionality

Pricing

Starting at $235.00 per month

Get Price

Professional Services Cloud Pricing and Plans

Starting price: $150.35 per month

Free Trial

Free Version

Basic

$150.35

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Professional Services Cloud Features

Popular features found in Professional Services Automation
Client Portal
Collaboration Tools
CRM
Document Management
Project Tracking
Quotes/Estimates
Resource Management
Task Management
Timesheet Management
More features of Professional Services Cloud
Accounting Integration
Activity Dashboard
Activity Tracking
API
Audit Trail
Billing & Invoicing
Budgeting/Forecasting
Contract/License Management
Customizable Branding
Customizable Reports
Customizable Templates
Data Visualization
Estimating
Expense Tracking
Forecasting
Invoice Management
Multi-Currency
Payroll Management
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Self Service Portal
Timer

Professional Services Cloud Integrations

Financial Management Cloud

Jitterbit

Salesforce Service Cloud

Xactly Incent

Docusign

CRM Analytics

See all 21 integrations

Professional Services Cloud User Reviews

Overall Rating

4.0

Ratings Breakdown

36%

40%

13%

Secondary Ratings

Ease of Use

3.8

Value for money

3.8

Customer support

3.9

Functionality

3.9

Verified

Reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

FinancialForce For The Force

Super supportive staff and very well organized team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionality is compatible with so many software/module combinations

Cons:

The implementation process was quite long although I believe that was due to our internal working!

Reed G.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Reviewed January 2024

Cisco Professional Services on PSA

We have a strong long-standing relationship with the Certinia Support team and with our Technical Account Manager.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PSA is a critical backbone to conducting our business.

Cons:

No issues or concerns to raise here....

chris b.

Civic & Social Organization

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Over promised software that is incredibly complex to set up

Over complex software supplied by an unhelpful vendor.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is highly configurable and provided it meets your requirements and when it is finally configured and set up it works okay.

Cons:

It is incredibly complex and entails significant learning and development time to configure it. High on-going costs for maintaining and evolving the product in line with the business, entailing the support of a significant in-house IT team. Not suitable for SMEs and organisations of less than 100 staff or T/O of over $50m. The sales team from Financial Force understated the complexity of set up and learning time and over promised on suitability and functionality. The support team at FF have proven to be unhelpful and difficult and are only interested in selling more consulting time. Issues in integrating with Microsoft.

Daniel F.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Reviewed January 2024

PSA is a Great Tool!

Very positive experience with an excellent customer service team that seems to be always available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows us to scale our business as needed and track our resources while also allowing us to bill/invoice.

Cons:

Sometimes organizations are not all the same and therefore some of the out of the box solutions did not fit our use case and we have had to do some customizing.

Yuri Y.

Verified reviewer

Computer Networking

5001-10000 employees

Used daily for more than 2 years

Reviewed January 2024

PSA from Certinia is well worth it

We went live with PSA about 2 years ago. Since that time, we have eliminated a lot of manual processes and enabled almost real-time scheduling, time keeping, billing, reporting and forecasting from a single platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to have a single pane view on the global PS business in our company was one of the major goals for the PSA implementation. We migrated hundreds of the users from spreadsheets-based business to the online/mobile model. Some tasks used to take days of work, not take minutes.

Cons:

Analytics implementation is still work in progress. We submitted several ideas for how to improve it, now they are being implemented. We will continue to push for a more consolidated and user-friendly forecasting via analytics. Another area is the integration with online calendars like Outlook. Current implementation only allows the events to have 8 duration, we need a more granular approach.

Arman S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Reviewed January 2024

Overall good experience using PSA

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The intuitiveness and user experience / page layouts are easy to understand and follow.

Cons:

There are multiple ways to do multiple different things, and some ways can cause errors. The only way to know this is to test out different methods and seeing for yourself that the error arose. It would help if there were either: - limitations on the number of ways one can perform a process, or - more flags that notified a user that doing something in one way may not provide the desired outcome. Example: placing a 'hold' on a resource when staffing a Resource Request - the correct way to do it is to select the resource and then click 'Hold' - there is another way to do it where one can go to the empty Resource field and populate it. The status of the RR will say "Held" and it will show that resource's name, but the resource will not actually be Held, and thus, will not show up in the Resource Planner.

William M.

Used unspecified for unspecified

Review source

Reviewed December 2011

More than I need Human Capital Management Software

I would say if you are a small or medium business and you have no idea what an HR department or IT department looks like, then you need Vana Human Capital Management. If you have employees and you want to increase performance, this solution is complete. HR departments will thank you, you will save time and headaches. This made our performance reviews a dream. The social collaboration is new to us and has become the center of our corporate universe. you will be overwhelmed so just be warned the Quick Start Implementation will appeal to you, but I encourage you to just get the next level up so the team at VanaWorkforce.com will do all the work for you. Just get it. Oh yeah, since it is on force.com it makes integration with CRM and other force.com products a single click of the mouse and has single sign-on, super cool. Patrick.

Ratings Breakdown

Ease of use

Customer support

Pros:

The user interface is excellent. If you know Salesforce.com CRM then you will inherently know how to use Vana HCM. WOW! No training required. Great future vision product, it has more than I need to manage my team, recruit and track people, leave, benefits, compensation, performance and more. Even better I LOVE the Social Collaboration tool. It keeps my employees working and collaborating in the solution and not of facebook or twitter. Also love the collaboration on goals, initiatives, performance reviews and projects. Top it off the library was an added bonus, since I can store and share corporate documents and even education materials as part of the solution (free) and have my team collaborate with others on these and track it in the learning management. Overall: over the top! Thank you.

Cons:

There is almost too much to learn. The overwhelm is consuming. I wish I had the ability to configure everything that is delivered. Knowing where to start was a bit daunting, thank goodness they did the first series of configurations to launch the product and provided me with an easy to use Getting Started Guide so my team could calm down and get started 1...2...3 Learning to use the system most effectively was a challenge, but I think we finally got it. It may have been more of a resistance to change, rather than a solution problem. It took a while to adopt it as a company, but we are all on the same page now and it ROCKS! The Social Org Chart was a bit of a challenge to set up, but easy to re-org and fix with a little help and is now AWESOME!

Beth S.

Philanthropy

Used unspecified for less than 2 years

Review source

Reviewed July 2015

FinancialForce for small organization of 20 FTE

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

My favorite quality of FinancialForce is the seamless integration with Salesforce.com. The platform operates much in the same way as Salesforce, so customizing and reporting were easy and quick to learn. This made the integration process go much smoother and I was able to train my team quickly on using the new financial system. Throughout my history of using FinancialForce, whenever I did encounter a questions or problem, opening a case was easy and the response time was within 1-2 days. Another key functionality that I really enjoy with having both our operations and finances under one login, is the reduced amount of data entry. We have greatly reduced the amount of time spent on duplicate data entry by operating in the same system. FinancialForce also offers a lot of automated functionality, but one we use is the automated cash matching, which takes out another step of manual data entry. The operating efficiencies we've leveraged by implementing FinancialForce have paid for the cost and then some.

Cons:

We are a small organization of 20 and we do not have a developer in-house. We struggled with the FinancialForce reporting app, as this requires some use of code and developer 'speak'. The standard Salesforce reporting allows for FinancialForce data as well, so we rely on this function more often, but when it comes to the standard P&L structure for our board, we needed a 'pretty' report, and this requires the FinancialForce reporting app. During our implementation we were promised by the implementation partner that they would write the reports for us, however this was never delivered. FinancialForce is working on rectifying the problem for us, but it will require some additional hours and financial resources on our end.

Russell D.

Verified reviewer

Construction

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed March 2020

Customer Service Poor

None, we paid to much for to long with the hopes we could make it work. we have recently switched because we couldn't make it work, the customer service team isnt helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is hard to use and dysfunctional, we were sold on the concept of it being integrated with Salesforce and struggled with the intergration every time we used the program. The common theme between salesforce and financial force while integrating and trying to use the platform was that is salesforce's issue you need to talk to them when it was a 95% an issue with financial force.

Cons:

Customer service, financial force has a serious lack of empathy towards thier clients. they dont care if you have been with them for 5 years or 6 months they treat you like a number. the software is labour intensive and doesnt work well.

Spencer P.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 12 months

Reviewed January 2024

PSA Review