Userback 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Userback

4.8

(71)

Pricing

Starting at $7.00 per month

About Userback

Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster.

Whether you're a software developer, product manager, or designer, Userback provides a seamless way to gather and manage user feedback, making it easier to identify issues, track bugs, and prioritize features.

The platform integrates visual feedback tools like annotated screenshots, screen recordings, and surveys, allowing customers to share their thoughts and experiences in a highly detailed and visual manner. This makes it easier for teams to understand and address user needs, leading to more user-centric product development.

Userback integrates with popular project management and collaboration tools such as Jira, Slack, Trello, and Asana, ensuring that feedback is delivered to the right people at the right time. It also offers customizable feedback forms, automated workflows, and advanced reporting features, making it easy to manage feedback efficiently.

Whether you're managing a small team or a large organization, Userback scales to meet your needs, providing valuable insights that drive product success. By placing user feedback at the center...

Userback Screenshots

Userback Pricing and Plans

Starting price: $7.00 per month

Free Trial

Free Version

Free Forever

$0.00

per user, per month

Plan includes:

Collect unlimited feedback
2 feedback projects
7-day feedback availability
All core features

Team

$7.00

per user, per month

Plan includes:

Everything in Free, plus:
Unlimited feedback availability
Optional feature portal (Add-on)
Project management integrations
Zapier automation
Customizable feedback widgets
Feedback management tools

Business

$15.00

per user, per month

Plan includes:

Everything in Team, plus:
25 feedback projects
AI Assist
Feedback automation tools
Reply templates
Developer tools
Capture session replays
Javascript SDK
User surveys
Behavioral targeting

Business Plus

$23.00

per user, per month

Plan includes:

Everything in Business, plus:
Unlimited projects
Advanced privacy controls
Record all user sessions
Customer support integrations
REST API access
Webhooks
Remove Userback logo
Single Sign-On (SSO)
Premium support

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Userback Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Userback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Assignment Management
Audit Trail
Backlog Management
Bug/Issue Capture
Bug Tracking
CES Survey Structure
Collaboration Tools
Commenting/Notes
Configurable Workflow
CSAT Survey Structure
Customizable Branding
Customizable Forms
Data Import/Export
Deadline Management
Email Management
Feedback Management
For IT Project Management
Idea Management
Issue Management
Issue Tracking
Kanban Board
@mentions
Mobile App
Multi-board
Multi-Channel Data Collection
Multi-Language
Multiple Projects
NPS of Customers
NPS Survey Structure
Performance Metrics
Prioritization
Process/Workflow Automation
Product Lifecycle Management
Product Roadmapping
Project Management
Project Tracking
Project Workflow
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Roadmapping
Role-Based Permissions
Search/Filter
Sentiment Analysis
Single Sign On
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Board View
Task Editing
Task Management
Task Progress Tracking
Task Scheduling
Task Tagging
Testing/QA Management
Text Analysis
Third-Party Integrations
Ticket Management
To-Do List
Visual Analytics
Widgets
Workflow Management

Userback Integrations

Zapier

Jira

Asana

GitLab

Trello

ClickUp

See all 17 integrations

Userback User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

18%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.6

Michał P.

Verified reviewer

Graphic Design

2-10 employees

Used daily for less than 2 years

Reviewed March 2021

Opinion of a regular user

The tool allows you to easily communicate the customer with the team creating the product. Thanks to it, we save a lot of time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Even our clients can handle userback.

Cons:

At the moment, I don't see any defects in the product. It is constantly evolving. Contact with the creator is very good. Nothing to complain about.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Reviewed March 2021

Lots of great insights from users

Ratings Breakdown

Ease of use

Functionality

Pros:

Userback let's users easily give us feedback in-app, which is super useful. This has resulted in some interestig insights that I don't think is easily replicable without Userback. The ability to draw and take screenshots with the feedback is what makes it so helpful for users to express their ideas and give good feedback.

Cons:

Nothing I can think of. It was easy to setup and deploy.

Ercan Y.

Verified reviewer

Real Estate

1001-5000 employees

Used weekly for less than 2 years

Reviewed March 2022

My Review

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The easy usage and simple setup and good price/feaure ratio

Cons:

There is no much what I don't like it but has actually a limited usage scenario

Reasons for choosing Userback

the better price/feature ratio

Leonardo W.

Verified reviewer

Internet

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed July 2019

Stop the Come and Back Madness. Move to Userback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/ With Userback, here is the workflow. 1) You install the snippet, 2) Send the link to the customer, 3) The customer takes notes on the screen, 4) You review the notes, 5) Userback will automatically upload to your project management tool, like Basecamp. It's super simple to use, and even customers that are clueless about technology will thank you. Make the switch, at eikonikos, we love it!

Cons:

I can't point anything negative, maybe, I would request the team to add more integrations.

Verified

Reviewer

Internet

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed August 2020

Clients love it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A slick way to cut back on unnecessary emails and collect feedback for web design jobs.

Cons:

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Verified

Reviewer

Publishing

Self-Employed

Used other for more than 2 years

Reviewed March 2021

Make It Easy for You to Get Feedback

Ratings Breakdown

Ease of use

Functionality

Pros:

I really like the versatility of Userback. Many websites are built with WordPress, and Userback integrates well with that. However, I can also get feedback on non-Wordpress websites as well. I also like how easy it is to really customize the feedback form so I can get detailed feedback, which is invaluable when designing websites.

Cons:

I really don't have any complaints about Userback. It's really evolved since I was first introduced to it.

Verified

Reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Reviewed March 2021

Great tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Userback is open for suggestions and constantly adds new features. - The ease of use for clients and employees.

Cons:

It is currently not possible to see mail notifications that have been sent and I'm not sure when they are sent (e.g. when a feedback is resolved) .

Dean P.

Verified reviewer

Design

2-10 employees

Used weekly for less than 2 years

Reviewed March 2021

Keeps context with all feedback

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Having clients feedback on their website during development, allowing them to specifically comment per page and annotate means that we can fully understand and keep their comments in context - no more guess work!

Cons:

I would like more integrations with other apps I user so when feedback is added, it can be pushed as a task for example. This is there but not for a wide range of other apps (yet?)

Miguel D.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for less than 2 years

Reviewed March 2021

Userback must be part of your stack.

The biggest benefit is to be able to move forward on my projects with clients, sometimes clients just send 10 emails for one change on our website, other times they just forgot or they don't have time to prepare a proper email to request a change. With Userback this has completely changed, now clients just go to their websites, make a screenshot with the comments and I receive that comment in my dashboard. We all are very happy working like this.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easiness of getting user feedback from clients within minutes and in a really clear way, specially the option to put my logo on the feedback widget, it looks very professional.

Cons:

So far I like every single part of this software, I would like to have some different options while adding comments and maybe a little more intuitive dashboard.