Userback 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Userback

4.8

(71)

Pricing

Starting at $7.00 per month

About Userback

Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster.

Whether you're a software developer, product manager, or designer, Userback provides a seamless way to gather and manage user feedback, making it easier to identify issues, track bugs, and prioritize features.

The platform integrates visual feedback tools like annotated screenshots, screen recordings, and surveys, allowing customers to share their thoughts and experiences in a highly detailed and visual manner. This makes it easier for teams to understand and address user needs, leading to more user-centric product development.

Userback integrates with popular project management and collaboration tools such as Jira, Slack, Trello, and Asana, ensuring that feedback is delivered to the right people at the right time. It also offers customizable feedback forms, automated workflows, and advanced reporting features, making it easy to manage feedback efficiently.

Whether you're managing a small team or a large organization, Userback scales to meet your needs, providing valuable insights that drive product success. By placing user feedback at the center...

Userback Screenshots

Userback Pricing and Plans

Starting price: $7.00 per month

Free Trial

Free Version

Free Forever

$0.00

per user, per month

Plan includes:

Collect unlimited feedback
2 feedback projects
7-day feedback availability
All core features

Team

$7.00

per user, per month

Plan includes:

Everything in Free, plus:
Unlimited feedback availability
Optional feature portal (Add-on)
Project management integrations
Zapier automation
Customizable feedback widgets
Feedback management tools

Business

$15.00

per user, per month

Plan includes:

Everything in Team, plus:
25 feedback projects
AI Assist
Feedback automation tools
Reply templates
Developer tools
Capture session replays
Javascript SDK
User surveys
Behavioral targeting

Business Plus

$23.00

per user, per month

Plan includes:

Everything in Business, plus:
Unlimited projects
Advanced privacy controls
Record all user sessions
Customer support integrations
REST API access
Webhooks
Remove Userback logo
Single Sign-On (SSO)
Premium support

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Userback Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Userback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Assignment Management
Audit Trail
Backlog Management
Bug/Issue Capture
Bug Tracking
CES Survey Structure
Collaboration Tools
Commenting/Notes
Configurable Workflow
CSAT Survey Structure
Customizable Branding
Customizable Forms
Data Import/Export
Deadline Management
Email Management
Feedback Management
For IT Project Management
Idea Management
Issue Management
Issue Tracking
Kanban Board
@mentions
Mobile App
Multi-board
Multi-Channel Data Collection
Multi-Language
Multiple Projects
NPS of Customers
NPS Survey Structure
Performance Metrics
Prioritization
Process/Workflow Automation
Product Lifecycle Management
Product Roadmapping
Project Management
Project Tracking
Project Workflow
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Roadmapping
Role-Based Permissions
Search/Filter
Sentiment Analysis
Single Sign On
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Board View
Task Editing
Task Management
Task Progress Tracking
Task Scheduling
Task Tagging
Testing/QA Management
Text Analysis
Third-Party Integrations
Ticket Management
To-Do List
Visual Analytics
Widgets
Workflow Management

Userback Integrations

Zapier

Jira

Asana

GitLab

Trello

ClickUp

See all 17 integrations

Userback User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

18%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.6

Viktor N.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Reviewed March 2021

Easy to use, feedback and collaboration tool

90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

Cons:

Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

Reasons for choosing Userback

The right price, friendly UI, and the right features we needed.

Adrian C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Reviewed March 2022

Easy and practical to use tool for both bug traking and customer feedback

Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to fill in a bug , a feedback or a new feature. Good integration with Azure Dev Ops. Also, we consider it correct price / quality.

Cons:

Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement Interface imprivement could be made, for managing issues

Reasons for choosing Userback

Price vs quality and easiness of use

Reasons for switching to Userback

Mantis has more fileds to fill in for filling in a new issue. For internal and external users this was taking too much time. So this was the negative point. (there are also positives, on having a more complete tool, like Mantis, but for us, we prefered something much easier to use)

benjamin s.

Verified reviewer

Design

2-10 employees

Used daily for less than 12 months

Reviewed March 2022

Great for desktop, poor on mobile

We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The screen annotation and screen recording features.

Cons:

Github integration works one way. We need it to go back and forth.

Reasons for choosing Userback

didn't find any

Reasons for switching to Userback

Bugherd sucks. Why else?

Stewart R.

Verified reviewer

Design

2-10 employees

Used monthly for more than 2 years

Reviewed March 2021

Keeps getting better.

I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute. I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'. Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

Cons:

The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients.

Reasons for choosing Userback

Good introductory price, solid features, clean UI, Aussie company.

Aisha S.

Verified reviewer

Graphic Design

Self-Employed

Used monthly for less than 2 years

Reviewed March 2021

Rocky start beginning to smooth out...

Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.

Cons:

In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.

Reasons for switching to Userback

ProjectHuddle is WordPress based and therefore subject to a lot more bugs especially since WP updates quite often.

Fredy P.

Verified reviewer

Architecture & Planning

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed May 2022

Great app for quick feedback requests on images and PDFs

We needed a way to request design feedback to clients and userback provided the easiest way to do it with the "designs" feature, so now is a relatively simple process to create a project and upload a design(jpg or PDF) that we can share with our clients, receive feedback and address it directly. Once the design has been updated we can upload a new version and request feedback again, until we get approval.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Our primary use case is to receive feedback directly over images and PDFs and works great for that. And what I like is that I can upload a JPG, to a specific "project" and send a link to a client where they can annotate and comment directly their ideas and upload files if required to complement their notes, that has saved us some back and forth through email.

Cons:

The annotation tools are a bit limited for our use case, need a "freehand" style tool to increase the accuracy of the feedback we receive. Would be great to have the ability to set our custom domain. At the moment they offer the option to send email notifications from our own email but they do not have a way to implement DMARC so if using "quarentine" or "reject" you cannot use your email for notification, and need to use the generic userback email.

Vendor Response

Thanks so much for the feedback Fredy. Really great to hear that Userback is saving you time when managing the feedback process with your clients.

Replied June 2022

Julian S.

Verified reviewer

Design

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed March 2022

Tools that I can't live without for our web design business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userback has been a game-changer in our company. We have been using it to collect user feedback and make sure we are on the right track. Our clients love it, and the ease of providing feedback.

Cons:

Have been using for more than 50 projects, love it.

Vendor Response

Thanks so much for your support Julian! We really appreciate it :)

Replied March 2022

Nasser-eddine B.

Verified reviewer

Internet

Self-Employed

Used daily for more than 2 years

Reviewed March 2021

Must have for Digital Agencies

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Streamline my customer's feedbacks in a simple interface and in a unique tool.

Cons:

Until now, nothing is missing, at least for my needs.

Reasons for choosing Userback

Userback was better at this time and seemed useful for professional usage.

Romeo C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 2 years

Reviewed March 2021

Userback easily streamlines client feedback and sign off

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are constantly looking at new features and innovative ways to add value to existing users; the software grows as you use it.

Cons:

Most of the things I didn't like have been overcome with updates, but the general onboarding of clients was a little clunky, though is much more straightforward now, even for client's who aren't so technically adept.

Reasons for choosing Userback

I got a good deal with Userback as I was an early adopter. Until then, I'd been using makeshift solutions (email, chat, cloud storage for files, etc) but this makes life a lot easier. As an agency owner, dealing with clients, being able to streamline approval is a highly useful part of doing business!

john h.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Reviewed March 2021

Great bit of kit

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Less errors, stress and time wasted. - eases up the process of getting things 100% right - 100% of the time Does printed proof as well as apps and websites - so clients are flipping form app to app. Integrates with many PM tools - we use clickUp and it works well with this.

Cons:

Not sure Video took along time to arrive.

Showing 1 - 10 of 71 Reviews

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