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Josh P.
Advisor, 7 years
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Updated January 19, 2026
NinjaOne vs TOPdesk: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$77.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Device Management
5.0
IT Asset Management
4.87
Automated Routing
4.86
See All
Incident Management
4.52
Help Desk Management
4.50
Ticket Management
4.43
See All
Integrations
See All
See All
Pros / Cons
- What I liked most about NinjaOne is its easy-to-use interface and automation features, especially patch management, which made monitoring and supporting devices much more efficient
- The mobile app works, but it’s definitely not as full-featured as the desktop version.
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- Very customisable to suit any purpose so we can create many branching categories for escalation and redirecting requests
- Sometimes i am missing some documentation about certain cases. But overal i can find what i need else i will contact the service desk.
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Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.3/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.3/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
