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NinjaOne vs TOPdesk

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Updated March 20, 2026

NinjaOne vs TOPdesk: Which is best for you?

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Starting Price

Pricing available upon request

$77.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Device Management
5.0
Activity Tracking
5.0
Patch Prioritization
5.0
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Incident Management
4.54
Help Desk Management
4.50
Ticket Management
4.42
See All
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Pros / Cons
  • People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big.
  • The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex.
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  • As an operator, and manager of other operators, I can easily draw reporting data across how many tickets are closed over a period of time which is awesome.
  • Sometimes i am missing some documentation about certain cases. But overal i can find what i need else i will contact the service desk.
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Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5
4.3/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
4.3/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad