SecureLink 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

SecureLink

4.2

(176)

Pricing

Pricing available upon request

About SecureLink

SecureLink is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. By leveraging Zero Trust principles, machine learning, and artificial intelligence, SecureLink provides comprehensive security solutions to govern, control, monitor, and audit the most critical and highest risk access points. Organizations across multiple industries -- including healthcare, manufacturing, government, legal, and gaming -- trust SecureLink to secure all forms of critical access, from remote access for third parties to access to critical infrastructure, regulated information, IT, and OT.

Our product line includes:

SecureLink Enterprise Access is a zero-trust, secure remote access platform for third parties who need enterprise network access. It gives organizations control over third-party network access using tools like fine-grained access controls, zero-trust network access, and auditing and video recording capabilities.

SecureLink Customer Connect is built specifically for technology vendors, managed service providers, and other partners. It provides smooth and secure remote access into c...

SecureLink Screenshots

SecureLink Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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SecureLink Features

Popular features found in Vendor Management
Compliance Management
Document Management
Invoice Processing
Offboarding
Onboarding
Performance Metrics
Self Service Portal
Sourcing Management
Transaction History
Vendor Payment
More features of SecureLink
Access Controls/Permissions
Access Management
Activity Monitoring
Activity Tracking
Application Access Control
Audit Management
Audit Trail
Authentication
Credential Management
CRM
Diagnostic Tools
File Sharing
File Transfer
HIPAA Compliant
Least Privilege
Multi-Factor Authentication
Network Security
Password Management
Real-Time Chat
Real-Time Monitoring
Remote Access/Control
Remote Access Management
Remote Monitoring & Management
Reporting/Analytics
Role-Based Permissions
Screen Sharing
Security Auditing
Session Recording
Session Transfer
Single Sign On
Surveys & Feedback
Third-Party Integrations
Threat Response
Two-Factor Authentication
Unattended Access
User Activity Monitoring
User Management
User Session Management
VPN

SecureLink Integrations

OneLogin

Cisco Duo

BeyondTrust Remote Support

Salesforce Sales Cloud

CyberArk Privileged Access Management Solutions

SecureLink User Reviews

Overall Rating

4.2

Ratings Breakdown

38%

47%

11%

Secondary Ratings

Ease of Use

4.0

Value for money

4.1

Customer support

4.1

Functionality

4.1

Alex S.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2019

SecureLink Review

Ratings Breakdown

Ease of use

Previously 4

Functionality

Previously 3

Pros:

The simplicity of use is the most what I like about SecureLink. I am using this tool daily to connect to our clients site to configure, check and investigate the issues that they report.

Cons:

- Sometimes the connection manager is not starting up to connect me, so I need to refresh the page to get connected. It is not that big deal, but it is faster for me to connect with out refreshing the internet page.

Donald J.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed March 2021

A solid replacement for vendor VPN that also provides basic remote access for staff with 2FA

Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.

Cons:

The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.

Reasons for choosing SecureLink

Better auditing tools of what actually was done during a vendor connection; integration with our current PAM product.

Reasons for switching to SecureLink

Wanted to reduce the staff time needed to support vendor connections while improving overall audit capability and security on such sessions

Vendor Response

Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it has met your goals. Currently our HTML5 audit converter is due out later this year to hopefully mitigate this issue. This is our first step in eliminating Java requirements from our product in order to improve general usability. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Replied April 2021

george c.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Good but needs a facelift and better assistance when problems occur

OVerall good. It's been a really great thing for our company to connect to 400+ customers.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Centralized, secure place for most of our client connections.

Cons:

The user interface seems clunky and the process for connection can be clunky. Download file, click on file. When there are issues it's really difficult to figure out what's wrong. Really need to invest in better self-healing. For instance, sometimes i have to find the Slink?? folder, delete it and try again. Or reboot.

Vendor Response

George, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink. We are currently working on ways to improve the workflow of the SecureLink Connection Manager. One of the first things on that list is eliminating the need to have those temp files, which should be available later this year. We hope to continue to improve the SecureLink Connection Manager in order to mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Replied April 2021

Verified

Reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

SecureLink as secure Remote support

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution

Cons:

for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed March 2019

Great Solution for Remote Support

We frequently use SecureLink to connect to servers to perform maintenance and provide support. It helps to have a security system that not only provides the needed network, but logs activity at the same time. We take security very seriously, so sites that use SecureLink are preferred over other methods.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

For most of the connections, there are not a lot of hoops to jump through and minimal setup on your workstation. It functions in the background and does not interfere with other connections. It is a pretty seamless solution for connecting remotely to customer servers and workstations.

Cons:

Rarely, but occasionally, you can run into issues where it appears the login was unsuccessful, but you can still log in. It doesn't happen often, but it can be very concerning.

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Securelink review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, user friendly interface, intuitive.

Cons:

None that I can think of, once session crashes, computer needs reboot.

Vendor Response

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Replied April 2021

Verified

Reviewer

Government Administration

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Remote user

Acceptable. It is rather clunky.

Ratings Breakdown

Ease of use

Functionality

Pros:

The ability to work remotely. Access to all my files and programs from my home laptop.

Cons:

Too many steps to get connected to my work desktop.

Vendor Response

Thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the ease of use when it comes to SecureLink connectivity. If possible, I would like to further discuss some of the details around the pain points you are encountering day to day when using our product. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Replied April 2021

Verified

Reviewer

Public Safety

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

I usually have no issues with secure link itself.

I'm able to gain remote access to agencies on the other side of the country in order to get contract work completed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows easy access to remote in to other networks in order to complete my work. Log in is easy and I don't have issues on my end

Cons:

Other agencies I deal with that use this struggle making it impossible for me to log in. They are unable to keep a dedicated computer logged in and on so that I can connect.

Nishit T.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed April 2018

Easy to connect VPN Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect. SecureLink meets the needs of our organization for Privileged Access Management. We have successfully rolled this out to all external vendors, and their access to our production environment.

Cons:

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly.Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon

Verified

Reviewer

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

Excellent