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ZIWO vs Zoho Desk: Which is best for you?
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Features
- My experience with ZIWO has been excellent in every aspect, he platform is user-friendly and offers highly effective tools for managing customer communication through phone calls and integration with various channels and platforms such as CRMs and messaging applications.
- Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs
- Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money
- There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow.
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Recommendations
