Bazaarvoice 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Bazaarvoice

4.3

(32)

Pricing

Pricing available upon request

About Bazaarvoice

Your customers need a tour guide for their shopper journey. User-generated content (UGC) is the insightful, vibrant, trustworthy companion your shoppers are looking for. Enter Bazaarvoice. We help you get shoppers what they need at every stage of the journey.

Bazaarvoice’s comprehensive UGC platform ties together your e-commerce site, your social accounts, your retail channel, and the industry’s best content acquisition services.

No more sampling with one vendor but that content can’t get to retail. No more ratings and review software but no great way to get content flowing. No detached social media strategy program that doesn’t benefit your e-commerce site.

With Bazaarvoice, you’ve got a single place where you can acquire the content you need and get it across the full customer journey. And get your own internal teams working together to sell more, faster.

Bazaarvoice Screenshots

Bazaarvoice Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Bazaarvoice Features

Popular features found in Influencer Marketing
Campaign Analytics
Faceted Search/Filter
Influencer Discovery
Influencer Relationship Management
Influencer Tracking
Social Media Monitoring
More features of Bazaarvoice
Dashboard
Email Reminders
Engagement Tracking
Multi-Channel Management
Negative Feedback Management
Performance Metrics
Personalization
Post Scheduling
Purchasing & Receiving
Ratings/Reviews
Reporting/Analytics
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
SMS Messaging
Social Media Integration
UGC Collection
Website Integration

Bazaarvoice User Reviews

Overall Rating

4.3

Ratings Breakdown

53%

34%

Secondary Ratings

Ease of Use

3.9

Value for money

3.4

Customer support

4.0

Functionality

4.1

Sergey P.

Verified reviewer

Internet

2-10 employees

Used weekly for free trial

Review source

Reviewed June 2020

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use -- it gives a very easy to read interface

Cons:

Expensive and system loads slowly once month

Kerri O.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

BV Feedback

Good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use of the platform. The ability to look at our brands in individual tabs.

Cons:

Nothing comes to mind. I have not had issues.

Verified

Reviewer

Education Management

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed November 2018

Expensive but adequate online review platform.

Ratings Breakdown

Ease of use

Functionality

Pros:

It did an efficient job of gathering our product reviews.

Cons:

Expensive; not many remarketing tools available when we used it.

Peter T.

Verified reviewer

Marketing and Advertising

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed September 2023

Integrated with the vendors where our products are sold so that part of the choice was easy

From choosing (see title) to implementation it was a bit rocky to be honest. The code and the process are easy to understand which is why it is disappointing that the back end tools are so clumsy and the service from the team is somewhat spotty. It could easily be a home run on both fronts but it ends up making the initial rollout more of a fumble.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Embedding and syndicating reviews is powerful

Cons:

Back end setup and maintenance is unnecessarily clumsy (as is the support from their team)

Reasons for choosing Bazaarvoice

The vendors who sell our products use it so we would need to use it in order to syndicate our reviews to them most easily and on their terms.

Lisa W.

Verified reviewer

Construction

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

QnA

Easy to use for questions and answers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the added content it adds to the product

Cons:

The help desk. Its very hard to get questions answered.

Richard R.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Easy to use, but UI may be too simple

I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.

Ratings Breakdown

Ease of use

Functionality

Pros:

I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.

Cons:

The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.

Merle G.

Verified reviewer

Consumer Goods

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed July 2023

There´s room for improvement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can anaylse your reviews Year over year

Cons:

It´s not user friednly in case of easy use/intuition. There is extended learning and deep diving into the tools needed to fully understand how things are working. A more intuitive way of working would be nice

Marcy B.

Verified reviewer

Business Supplies and Equipment

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Great interface between us and our customers

Great program overall

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!

Cons:

Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!

Sarah C.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2024

Not a lot of customization or control

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement and use the software.

Cons:

Not a lot of control of who can write reviews. Not a lot of opportunities for win back and change the customer experience.

Verified

Reviewer

Retail

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed August 2018

Best Reviews platform that I have used

Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is really advanced to other brands I have used. You can map reviews to like products very easily. We hooked up bazaarvoice on our website and customers can ask questions and we publish them quickly. Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.

Cons:

the basic set up is great but Bazzarvoice offers so many other services that we are not utilizing but it can add up quickly if you decide to add these services.

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