PrimeRx 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

PrimeRx

4.0

(102)

Pricing

Pricing available upon request

About PrimeRx

PrimeRx is a leading pharmacy management system that empowers pharmacies to achieve operational excellence and superior patient care. With a legacy of innovation and a focus on customer satisfaction, PrimeRx is shaping a new era in pharmacy management solutions. PrimeRx provides pharmacies with a seamless experience from all aspects of pharmacy management. From audit-proof dispensing and inventory management to patient communication and smart purchasing, PrimeRx offers a holistic ecosystem allowing pharmacists to elevate their operations for better adherence and patient satisfaction. PrimeRx offers a range of features and services through the PrimeRx Enterprise, PrimeRx CLOUD, and PrimeRx MARKET platforms. Are you ready to see how PrimeRx can help your pharmacy achieve operational excellence and exceptional patient care? Visit primerx.io/schedule-a-demo/ to learn more.

PrimeRx Screenshots

PrimeRx Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

PrimeRx Pricing

Pricing available upon request

No plan information available

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PrimeRx Features

Popular features found in Pharmacy
Automatic Refills
Claims Management
E-Prescribing
Forms Management
Medication Database
Multi-Store
Order Management
Point of Sale (POS)
Prescription Processing
More features of PrimeRx
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Barcode/Label Management
Barcode Recognition
Barcode/Ticket Scanning
Barcoding/RFID
Billing & Invoicing
Care Plan Management
Cash Management
Communication Management
Compliance Management
Compounding
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Data Import/Export
Data Synchronization
Document Management
eCommerce Management
Electronic Payments
Electronic Signature
Employee Management
EMR/EHR
For Long Term Care
For Retail
Gift Card Management
Inventory Management
Inventory Replenishment
Inventory Tracking
Loyalty Program
Medical Billing
Mobile Access
Multi-Location
Online Refills
Patient Records Management
Payment Processing
Pharmacy
Price/Margin Management
Pricing Management
Promotions Management
Purchase Order Management
Real-Time Data
Real-Time Reporting
Real-Time Updates
Receipt Management
Records Management
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Retail Management
Returns Management
Returns Tracking
Sales Reports
Sales Tax Management
Sales Trend Analysis
Search/Filter
Self Service Portal
Status Tracking
Stock Management
Third-Party Integrations
Transaction History
Vendor Management
Workflow Management

PrimeRx Integrations

Qualifacts CareLogic

CaraSolva Caregiver Management Suite

ECP

iCareManager

Eldermark

QuickBooks Online

See all 9 integrations

PrimeRx User Reviews

Overall Rating

4.0

Ratings Breakdown

49%

25%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

3.9

Customer support

4.0

Functionality

4.1

rick t.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Supervising pharmacist

Customer service and tech support are excellent with micro merchant. Our system downtime is minimal considering we have to run all our computers and software quite a long time on a daily basis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly software and good tech support. All updates are being done remotely. They also send out details about your update via email and you can easily learn about those updates once you login.

Cons:

Some glitches after updates and system will crash multiple times during the day. Prices on extra services can be expensive like Rx scanning and signature capture on delivery

Vendor Response

Thank you, Rick, for your feedback and for being a PrimeRx customer for over two years. We’re glad our platform and support team continue to support your daily operations, and we appreciate your transparency around updates and add-on services. Your input helps us strengthen stability, value, and the experience we deliver to independent pharmacies. -The PrimeRx Team

Replied January 2026

bhavik p.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Reviewed June 2025

great software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use and learn, fast connection with support staff, verstatile and customizable to your own pharmacy needs.

Cons:

feature requests are not prioritized, ability to vote for upgrades to have a say in what features all the pharmacies would like. explanations of issues takes longer than expected.

Reasons for choosing PrimeRx

software was already here installed at this store

Vendor Response

Hi Bhavik, thank you for leaving a positive review. We appreciate your honesty and value your feedback so that we can address any challenges. Please do not hesitate to contact support@primerx.io for any feedback or assistance and we will be pleased to help you!

Replied June 2025

Deepak A.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Do not go for PRIMERX

Horrible and wish I could change but it is not easy to have profiles convert to a new system and can be costly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

good system, easy to use, decent customer service and can get tech support very fast compare to some other systems

Cons:

Drug file is all messed up and no one at Primerx cares, They have no understanding that XR or ER drugs are different from regular medication. Most generics do not link with brands. Generic drugs are linked wrongly with Brand names.

Reasons for switching to PrimeRx

customer service is non existence with Rx 30 and system is Linus based

Nidhin M.

Verified reviewer

Pharmaceuticals

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Great company

My experience with PrimerX has been decent overall. The software offers a solid range of features that meet many of my needs, particularly in terms of functionality and integration with other tools. The user interface is intuitive, making it relatively easy to navigate. However, I've faced some challenges with customer support, as response times can be slow during peak hours. Additionally, some updates have introduced minor bugs that took time to resolve. Overall, while there are areas for improvement, PrimeRX has provided a satisfactory solution for my software needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Takes time to listen and troubleshoot issues.

Cons:

Sometimes, it takes multiple phone calls to get a ticket resolved.

Reasons for choosing PrimeRx

PrimeRx was modern and overall, much better.

Vendor Response

Thank you for taking the time to share your thoughts about your experience with PrimeRx! We genuinely appreciate your feedback and are glad to hear that you find our software functional and intuitive. It’s great to know that our features and integration capabilities are meeting your needs. We also acknowledge your concerns regarding customer support and response times, especially during peak hours. We are continuously working to improve our support processes and will take your feedback into account as we strive to enhance our services. We apologize for any challenges you’ve faced with updates and bugs, and we appreciate your patience as we work to resolve these issues. Your insights are invaluable to us, and we are committed to making PrimeRx an even better solution for you. If you have any further suggestions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, Michele Daniels Marketing & Communications Manager

Replied October 2024

KIEL F.

Verified reviewer

Pharmaceuticals

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Functional Pharmacy Software

It's not my favorite program but it's also not my least.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to copy and paste things. I also like the text feature.

Cons:

It freezes up a lot. This may be due to the high demand in places on the CPU.

Reasons for switching to PrimeRx

Cerner Retail Pharmacy management was no longer going to be supported by Cerner.

Vendor Response

Dear Kiel Thank you for taking the time to share your thoughts on our pharmacy software. We're glad to hear that you appreciate features like the copy and paste functionality and the text feature. We understand how frustrating it can be when the program freezes, and we apologize for any disruptions this has caused. Your feedback regarding CPU demand is important, and we’re actively working to optimize performance to enhance your experience. While we appreciate that our software isn’t your favorite, we’re committed to making improvements to better meet your needs. If you have any specific suggestions or additional feedback, please don’t hesitate to reach out. Thank you for choosing PrimeRx after your transition from Cerner Millennium. We look forward to continuing to support you!

Replied October 2024

Robert H.

Verified reviewer

Pharmaceuticals

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Overall opi ion

Overall they are responsive but lack understanding of some aspects of Pharmacy practice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Retail function is great. The compounding functions are worthless.

Cons:

Lack of understanding specific functions associated with products chosen and formulations for compounding.

Reasons for choosing PrimeRx

Price structure was favorable and easier implementation

Reasons for switching to PrimeRx

Needed a system that can accomodate Nursing home dispensing and Compounding features

Vendor Response

Dear Robert, Our team is committed to continually enhancing our product, including refining our compounding capabilities to better support pharmacies' unique needs. We’d love the opportunity to work with you to understand the specific functionalities you’re looking for in compounding and nursing home dispensing. With your insights, we can better align our development efforts to meet your practice's needs. Kindly contact support@primerx.io and ask to be escaulated to the LTC experts. The PrimeRx Team

Replied October 2024

Mark D.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Don't go here!

I have worked in retail pharmacy for over 35 years and I can honestly say PrimeRx is the worst software I have encountered.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can't think of anything positive to say about PrimeRx.

Cons:

The IT help is just awful. Very few of the technicians you will speak with will be easy to understand.

Reasons for switching to PrimeRx

Our hospital IT department thought they would be easier to work with.

Vendor Response

Thank you for your valuable feedback! We’re glad to hear you find PrimeRx easy to use, with good customer service and audit-friendly features. Regarding the filing prescription feature, we appreciate your input on the auto-submit function. We understand how important it is to prevent other pharmacies from billing for the same prescription. Our team is always working to improve, and we’ll share your suggestion with our development team for consideration in future updates. If you have any other questions or need further assistance, feel free to reach out to us at support@primerx.io. We're here to help! Thank you for choosing PrimeRx!

Replied October 2024

Katie T.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Reliable software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for technicians and the ability to export raw data for reporting.

Cons:

It isn't possible to create dynamic dashboards for real time reporting.

Reasons for choosing PrimeRx

We had retail and specialty prescriptions we needed covered

Reasons for switching to PrimeRx

Poor reporting issues with Opus was the reason

Vendor Response

Katie< Thank you for your review! We're glad to hear that you find our software easy to use and appreciate the ability to export raw data for reporting. We understand your desire for dynamic dashboards for real-time reporting, and we value this feedback as we look to improve our features. Kindly reach out to me in regards to the dashboards - I can direct you to the correct customer service rep. It's great to know that PrimeRx is meeting your needs for retail and specialty prescriptions, and we're committed to ensuring you continue to have a positive experience with us. If you have any further suggestions, we’d love to hear them! Thank you, Michele Daniels Marketing & Commincations Manager mdaniels@primerx.io

Replied October 2024

Brett C.

Verified reviewer

Pharmaceuticals

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

converting to Primerx review

It was very shaky in the beginning in 2023but now dramatically improved

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a more sophisticated system than what I had

Cons:

some of the functionality is very cumbersome

Reasons for choosing PrimeRx

felt more comfortable with the overall process

Reasons for switching to PrimeRx

they stopped the system after 37 years and we needed to find an alternative

Vendor Response

Dear Brett Thank you for your feedback! We’re glad to hear PrimeRx has been an upgrade for your pharmacy and that you've noticed improvements since 2023. We’re always working to streamline functionality and make your experience even better. Please feel free to share any specific areas we can improve—your insights are invaluable to us! Best regards, PrimeRx Team

Replied November 2024

Kristina M.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

REVIEW IN MD

So far my overall experience has been good.

Ratings Breakdown

Ease of use

Functionality

Pros:

What I like best about PrimeRx was our trainer [sensitive content hidden]. They were both very nice and understanding

Cons:

I don't like that it seems like some days the screens change in appearance.

Reasons for switching to PrimeRx

Was not my choice was the owner of the practice

Vendor Response

Kristina, Thank you so much for your review! We're glad to hear that you had a positive training experience—it's great to know our trainers made a difference for you. We understand your concern about the screen appearance changes, and we’ll look into this to ensure consistency. Your feedback is valuable, and we're happy that your overall experience has been good. If there's anything else you'd like to share or need help with, feel free to reach out! Sincerrely Yours, Michele Daniels Marketing and Communications Manager mdaniels@primerx.io

Replied October 2024

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