CaterZen 2026: Benefits, Features & Pricing

Easy to train on Creates a professional image to our clients Company is continually adding valuable features The Delivery Manager is great

Setting up recipes for production reports is a time-consuming, and a little confusing process. It takes a while to wrap your head around the best way of setting things up. However, this is typically the case with any inventory/production system.

I really do love this software and all that it provides!! I like the multi - store use and ease of calendar and that it save all past orders and notes, etc for each client. The invoices are attractive and customers like that. It would be cool if each store could have their own color on the main calendar so that I can differniate which store has orders rather than "ALL" the orders being one color, etc. I like that you can store multiple address, venues, etc. The Support Tickets are responded to with a quick response. MUCH quicker than years ago! I appreciate the acknowledgement and communication that they are working on getting me an answer. I like the Loyalty Program and also knowing that you all are able to send out our certificates for us! I like the new auto fill when you go to put in an address, save a lot of time! (it would be cool if eventually it gave an approximate travel time, like google does rather than just the mileage.. which the miles are always off BTW by 2+ miles). I enjoyed the caterplazooza conference in 2016, and really do look forward to another one being hosted in 2018!!

I have a hard time understanding the use and benefits of the kitchen production sheets. I think it would really help my team be able to auto calculate the lbs of pork, chicken and sides on a per person buffet if it would display how many lbs needed and updates that report each time the order is revised. I am pretty sure this is an option, but I have only had the demo once and while it was helpful, I found it difficult to continue on my own, therefore I never implemented it. I also have had trouble redeeming the loyalty certificate codes. It only takes off the discount on the actual invoice. We use the order form to ring in the catering orders because that is the sheet that has the CC displayed on it and the order form does not have the certificate deducted on there. Its says "it has been applied" I don't like that when you select someone to pay with a 'house account', that you have to make up a random account # . There is not a way to track those numbers or know if you have duplicated the number we assigned. Under CRM for ex.. you delete a quote under their name, once it deletes it defaults and takes you to a page of all quotes for all customers, rather than staying in that actual customers quote section. If I have an open menu item I have put in on an order, and if I ever have to go revise that order, it duplicates that line item. I rarely catch it, and sometimes the client sees and complains, or we dont catch the error in time and then two of the same menu item

Being able to store all my contacts in one place. Also, being able to stay on top of billing and the easy navigation for doing so in the software.

Not being able to delete an invoice if needed and the print our pages sometimes are not clear to understand for other restaurant departments.

Makes accounts receivable so much more manageable Great marketing capabilities. Customer support if fabulous. Very responsive. Allowed me to grow my catering business exponentially over the last 8 years!

No real cons to speak of. Takes a little getting used to in terms of setting up new menu items. But once you get the hang of it, not bad at all.

The best part of CaterZen, initially, is how quickly a company can go from not having a catering system and CRM system to having one. Our company was up and running in 3 weeks. The ease of implementation was incredible, our CEO said - "quickest IT implementation in our company history". Other great features, are that it was able to integrate with our website for guest to order themselves, the prep sheets are perfect for the kitchen operations, and the invoices are clean and easy to read for operations. The driver application is an additional great feature that the guests really appreciate. The CRM and reporting features are excellent and really help you grow your business.

We have to have patients with feature request, because it has to have value for all end users not just us.

RCS was built specifically for restaurants that cater. I have yet to find anything out there that does what RCS does better than RCS.

The customer interface could be better. Sometimes customers have to call to complete their order.

Highly intuitive and easy to use yest has extensive functionality that covers every aspect and whole life cycle of the catering business.

It would be great to have more customizable Catering Sales Management capability especially with customizable sales email blasts to new leads.

Its easy to use and navigate. Makes my job easier.

To do list doesnt always work. There are times where we put in meetings and they dont show up.

It is relatively easy to use with a quick 10 minute tutorial. It does not have many errors and it moves fast.

I don't like that I can't email guests as a group from this software. Besides that, I like most everything about it.

What I love most about this software is how it shows me how much each customer has spent and how many orders the client has ordered.

I do not like how I can see all locations that I cover all one screen. It should be split up the way it is listed.