Kenect 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kenect

4.7

(92)

Pricing

Pricing available upon request

About Kenect

Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clients, capture payments and generate leads and reviews via text messages.

Kenect helps marketing professionals prepare text messages and send them to customers to collect and respond to reviews in real-time. Team members can receive email or text notifications when a new message is sent through the website. The application also allows employees to route the text messages to respective teams across locations or departments. Additionally, administrators can create custom groups from the contact list and send them a broadcast message.

Kenect offers integration with several third-party applications including LawPay, Clio and Tripleseat. It comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via phone.

Kenect Screenshots

Kenect Pricing and Plans

Starting price: $1.00

Free Trial

Free Version

Basic

$1.00

per user

No plan information available

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Kenect Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Kenect
ACH Payment Processing
Appointment Scheduling
Autoresponders
Billing & Invoicing
Campaign Management
Canned Responses
Complaint Monitoring
CRM
CRM Integration
Customizable Branding
Dashboard
Data Security
Debit/Credit Card Processing
Electronic Signature
Feedback Management
File Sharing
Group Messaging
In-Person Payments
Interactive Content
Lead Distribution
Lead Qualification
Mobile Access
Mobile Payments
Multiple Payment Options
Negative Feedback Management
On-Demand Communications
One-to-One Messaging
Online Payments
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Personalization
Proactive Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Notifications
Reminders
Reporting/Analytics
Response Management
Review Monitoring
Review Notification
Review Request
Screen Sharing
SMS Messaging
Social Sharing
Template Management
Text Analysis
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Chat
Video Support

Kenect Integrations

Tripleseat

8am LawPay

Clio

Kenect User Reviews

Overall Rating

4.7

Ratings Breakdown

79%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.7

Functionality

4.6

Krista G.

Verified reviewer

Legal Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Will always be Kenect's #1 Fan

Overall the program's development and consistent change for the better of the program users has gotten our firm very efficiently communicating with our clients. We are able to track our reviews between 2 locations, and notify the Legal teams assigned to their clients chats immediately in more ways than 1. very customizable and handy on computer or mobile devices.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to communicate with current, future and past clients. Sending files, scheduled messages, and review links are 1-2-3 click.

Cons:

The only con I have is certain integration glitches between our case file management program and Kenect but it's not Kenect's fault.

melissa b.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Kenect for messaging

good customer service, quick response and updates when new features are available

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the text messages sent and received to our clients are preserved in their Clio client for preservation of the communications for each client and each file.

Cons:

expensive, price point is high we bought this when Clio did not have a texting feature, now they do so we will more than likely not renew since we are already paying for a product that can provide these same features in the future

Reasons for choosing Kenect

best features for what we needed at the time

Jim T.

Verified reviewer

Law Practice

Self-Employed

Used daily for less than 12 months

Review source

Reviewed October 2022

Kenect Software is primitive

I like it but wish that it worked better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the idea of texting from my website.

Cons:

Technically primitive. For the price, it should be more technically versatile.

Debb h.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Officie Manager

Customer like that they can send a text message after hours if they find that they need a part and work during our business hours. they can let us know and we can receive the message in the Morning. that works great for our part manager who is very busy and has lots of phone calls. Customer will sometimes choose to text instead of waiting to talk to parts to. they like the option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That we can send out message and get text message from our customer. Our customers like sending pictures to us with there trade in of the 4-w, side by side, snowmobile, motorcycle that they want to trade to buy a new or different unit. now we have a way of doing that. A lot of cell phone voice mails are phone or not set up to leave message that the parts are here or their unit has been repaired and they can come pick it up and we can now text that to them. It is awesome. My customer can get me the information that I need to finish the paper work for the unit that they purchased. Kennect has made things flow better

Cons:

sometimes the message goes to the wrong person that is a little frustrating

Kathy N.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Too easy to not utilize!

Kenect made sending pictures, texting and communicating quickly so easy. Before I implemented this service at my business, I was using my personal cell phone to text customers.....always a scary thing as I do not was to give out that info when it is not necessary. This made it a wonderful thing to stay in touch. Also, customers are much more receptive to answering a quick text as opposed to calls or voicemails.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kenect has made it beyond easy to interact with our customers in a more digital fashion. Its quick, super easy, and requires very little effort for the user or recipient.

Cons:

I would like to be able to sort thru messages depending on what I am looking for.

Reasons for choosing Kenect

This was exactly the type of program I was looking for. Virtually no training required, ease of use in adding additional users, quick and efficient and relatively inexpensive.

Brittany M.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

I would never use anyone else!

Great for Customer management for all departments; Sales, Parts, and Service! My employees can do almost all the paperwork for a deal via Kenect!! The payment options and the photo/video capabilities are just perfect! We did almost $500,000 in payment through the Kenect program!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything about this platform is amazing. We are able to keep track of sales, as well as keeping the phone lines free! The employees at Kenect really listen to your ideas and complaints and actively fixes or adds features to help! Also, the payment feature has been THE BEST feature added in the past year!!

Cons:

The mobile app can be glitchy, but I can see that they are always making adjustments and fixing the issues!!

Reasons for choosing Kenect

We were going to try "Podium" but Kenect is more suited to the Motorsports industry! They were pissed when we didn't sign the contract and went with Kenect. I definitely do not regret it one bit!!

Jessica K.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Amazing asset to our daily business!

When the pandemic happened, we have to close our show room & do curbside service only. The Kenect Pay was launched at a perfect time for & we did full advantage. As we still navigate daily changes & challenges we use the Kenect platform & pay daily to help us with doing our daily business!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was very easy to launch & get all our employees on line with it. The functionality is so easy! Kenect Pay is probably my most favorite feature.

Cons:

The integration of the launch was very easy. Unfortunately it doesn't do all the functions when merged with our DMS, causing us to still have to switch out of the DMS and into web browser for Kenect. I also feel the app could use a upgrade/updates, it tends to have lag time with notifications & clicking them to open the messages.

Eric F.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Very useful tool for alot of different reasons.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the best feature of this product is the push notifications for mobile. It also worked well with my apple watch so I never missed a message.

Cons:

Updates could sometimes cause interuptions.

Derrick W.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Good Product

What the program does, it does very well.

Ratings Breakdown

Ease of use

Functionality

Pros:

It is easy to use. Good form of communicating with our customers via text. We have not used the video chat feature yet, but it seems like a great idea for when the opportunity presents itself.

Cons:

We would like a program that allows us to record our phone calls with customer, not just used for texting and video chat. Having record of these calls would go a long way to protecting the store from customers complaining that they said something they didn't or say they didn't agree to something they did agree to over the phone. This would prevent many headaches when customers try to get away without paying for something they authorized us to do.

Bonnie H.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

Great way to "Kenect" with clients!