Kenect 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kenect

4.7

(92)

Pricing

Pricing available upon request

About Kenect

Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clients, capture payments and generate leads and reviews via text messages.

Kenect helps marketing professionals prepare text messages and send them to customers to collect and respond to reviews in real-time. Team members can receive email or text notifications when a new message is sent through the website. The application also allows employees to route the text messages to respective teams across locations or departments. Additionally, administrators can create custom groups from the contact list and send them a broadcast message.

Kenect offers integration with several third-party applications including LawPay, Clio and Tripleseat. It comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via phone.

Kenect Screenshots

Kenect Pricing and Plans

Starting price: $1.00

Free Trial

Free Version

Basic

$1.00

per user

No plan information available

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Kenect Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Kenect
ACH Payment Processing
Appointment Scheduling
Autoresponders
Billing & Invoicing
Campaign Management
Canned Responses
Complaint Monitoring
CRM
CRM Integration
Customizable Branding
Dashboard
Data Security
Debit/Credit Card Processing
Electronic Signature
Feedback Management
File Sharing
Group Messaging
In-Person Payments
Interactive Content
Lead Distribution
Lead Qualification
Mobile Access
Mobile Payments
Multiple Payment Options
Negative Feedback Management
On-Demand Communications
One-to-One Messaging
Online Payments
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Personalization
Proactive Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Notifications
Reminders
Reporting/Analytics
Response Management
Review Monitoring
Review Notification
Review Request
Screen Sharing
SMS Messaging
Social Sharing
Template Management
Text Analysis
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Chat
Video Support

Kenect Integrations

Tripleseat

8am LawPay

Clio

Kenect User Reviews

Overall Rating

4.7

Ratings Breakdown

79%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.7

Functionality

4.6

Azizah A.

Verified reviewer

Telecommunications

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

Great aid for our sales dept

Ratings Breakdown

Ease of use

Functionality

Pros:

It's easy to use and efficient in its performance. It's a giant benefit for my team to communicate with customers without handing out their private contact details. Within the system, they may make recommendations for evaluations and set up automated notifications.

Cons:

Unfortunately, I don't think I can send many texts at once in this setting. Because of this, I could not reach out to every person on my contact list with a marketing message. I wish the price were lower.

Reasons for switching to Kenect

Kenect is more compatible with our work process.

Joyce S.

Verified reviewer

Legal Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Our go-to text messaging service!

Kenect is very user friendly, easy to use, and integrates seamlessly with our Cloud management software. It has especially made a large difference in generating reviews from our clients as they are more likely to answer via text.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our law firm uses Clio. While Clio has a text feature, Clio texts do not show under the Communications tab. This is inconvenient because we like to see all forms of communication in one tab. Kenect solves this problem. Other features in Kenect - the templates, the requests for review, and requests for payment - make operations smooth and fast as well. Kenect also has a readily available, easy to access support team.

Cons:

We were initially having issues with Kenect automatically creating contacts in Clio, which would result in duplicate contacts. However, once this was addressed to the Kenect team, they quickly disabled the feature and now we do not have to worry about duplicate users.

Reasons for choosing Kenect

Clio does not show the texts under their own communication tab, whereas Kenect shows up there.

Sarah O.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Extremely pricey for what it is and very hard to get out of the contract

Terrible. Poor customer service and communication. I would not recommend this company. There are plenty of other companies that are less expensive and do more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it allows texting from our main line - other than that there is nothing else.

Cons:

The price point is insane - I am paying $4k a year when I could be paying $60 a month for the same service. They also require a year contract and you have to cancel at least thirty days prior to renewal or they will not let you cancel for another year.

phillip m.

Verified reviewer

Law Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Kenect is Killer for Lawfirms

Changed the speed and effiiciency by which we can speak to clients and serve them better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Much better than Birdeye, based in the US with US people to talk to for support, not someone overseas, exceptionally efficient and helpful for client management

Cons:

I can really think of anything at the moment, it is my favorite software purchase alongside Clio

Reasons for choosing Kenect

much better value

Reasons for switching to Kenect

NIrdeye support was horrible, overseas technical support was not good, love the local support and price point, way better value

John S.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Texting customers made easy with Kenect

Kenect did not integrate with our DMS, however we were able to export our customer data, which Kenect was able to import for us. We have been able to text our customers regarding service appointments, parts order status, and sales promotions, along with sending out surveys. It has reduced the amount of time spent making and receiving calls

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing I like most about Kenect is the ability to mass text our customer base

Cons:

What I do not like about Kenect is the fact that you cannot mass text images

Lane V.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Modern & Professional Messaging and Review Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kenect fills the gap for our business and allows us to communicate with clients and prospective clients via today's most common communication platform. The added feature of review/reputation management provides our firm with the tools to timely and efficiently request reviews.

Cons:

Customer support, at times, can be inconsistent in response time. Having said this, I have never had an issue go unresolved.

Jason M.

Verified reviewer

Legal Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

Worst Onboarding/Implementation Experience in my Career

Now, Request Google Review has stopped working in Kenect, again for no obvious reason. The only positive I have for this is that Kenect has been generally responsive to my emails. Although, I do have to repeat myself far too often. I have spent at least 2 hours per day for over a month now trying to make all of the promised features work as advertised.We also had a day where all texting stopped working. We were not able to receive or send texts, but outgoing texts were showing as sent, so no idea there was an issue until an employee sent a text to our main number that didn't come through.Since these issues, we have had received a few client complaints about non-responsiveness. Prior to the switch to Kenect, most of our reviews mention our great communication. Now, we are receiving calls from clients inquiring why people aren't responding - when we never received a message. If you are looking to be disappointed, be frustrated, waste countless time training and retraining employees and emailing support, then Kenect is the product for you. If you prefer a product that works with integrations, look elsewhere and let me know if you found a good one!My recommendation is to look elsewhere until Kenect gets their act together and provides a stable and reliable product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their sales team is really good at selling the product features even if they don't work as advertised.

Cons:

First, Kenect wanted to "test" our numbers to verify they could claim them once we were ready to make the switch. In so doing, the representative claimed our main office phone numbers for all of our locations and we could no longer send or receive texts at all from our clients properly. We could not receive texts or live chat leads for a long period of time as a result and lost messages from clients, business leads, and so forth that went into an abyss.We mainly moved to Kenect for Neos integration, which is a legal case management software. At the time, Kenect had no way to limit the contacts synced by case type or even if a case was open or closed. We have contacts dating back to the 1980s/1990s that wound up synced to Kenect and applied as contacts in ALL of our office locations - thus duplicates by location. As a result, we have to be extremely cautious when texting clients to make sure we are texting from the correct location.To try to mitigate the duplication issue before switching to Kenect, we were advised to sync the contacts using a CSV file, then when the Neos sync happens, it would not duplicate the existing contacts. That was incorrect. All contacts went to all locations in spite of that. After spending countless hours trying to fix all of the sync issues, Kenect suddenly unassigned all of our messages from their respective cases ... I'm out of characters, so continued in Describe overall experience...

Reasons for choosing Kenect

There weren't any alternatives that fit a multi-location need and had Neos integration other than Kenect.

Reasons for switching to Kenect

For Neos Integration reasons.

Travis C.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2021

Application works well for the most part.

Overall I do like the application. It is very user friendly and easy to maneuver. However, the things I mentioned above definitely make a huge difference if you are using iPhone VS. Android. I know for a fact that I have missed out on a lot of sales and leads due to this happening. It would be nice if the company coded it a little different to work hand-in-hand as it does with the iPhone software.

Ratings Breakdown

Ease of use

Functionality

Pros:

I think the software is very easy to understand and get used to. Everything is very straight forward and it definitely would be easy for even a beginner to figure out and use.

Cons:

The first thing is a more user-friendly interface when using this application on an Android phone. Most of my colleagues have iPhones, and I have a Samsung S10+. We work in sales and when we get a notification for a new message from a customer showing interest in a unit it shows up on the iPhone in almost like a text format. They can click on it and it goes straight to the message and they can quickly respond. On the Android platform, I get a notification, but when I click on it it does not take me straight to the message. It just tells me that someone has messaged. I have to physically load the app, search for the customers name, and then proceed to respond. Even though this does not seem like a big deal, these messages are what you would call "first come first serve". So whoever responds to the lead the quickest gets the access to the lead. So I am constantly missing out on these leads just for the fact that I have to go through a couple separate steps to get to where I can respond to the message. One other small thing is it when I am responding to a customer and lets say I get another message from a different customer, if I click off of that first message that I was typing to read the 2nd customers response, the initial message that I was typing up is deleted. I then have to proceed to re-type the whole message. And sometimes this can be a pain if you took some time to structure the message properly and you have to completely redo it.

Lourdes M.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Texting instantly