Scorebuddy 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Scorebuddy

4.5

(43)

Pricing

Starting at $12.00 per month

About Scorebuddy

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with agents to improve the quality of agent performance and identify the root cause of poor service and broken processes. Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more.

To assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data....

Scorebuddy Screenshots

Scorebuddy Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

Basic

$12.00

per feature, per month

No plan information available

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Scorebuddy Features

Popular features found in Quality Management
Change Management
Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Management
Electronic Signature
Incident Management
Quality Control
Risk Management
Task Management
Training Management
More features of Scorebuddy
Activity Dashboard
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Audit Management
Call Center Management
Call Monitoring
Collaboration Tools
Compliance Management
Computer Telephony Integration
CRM
Customer Experience Management
Customer Surveys
Dashboard
Employee Coaching Tools
Interaction Tracking
Leaderboards
Monitoring
Multi-Channel Communication
Multiple Scoring Models
Quality Management
Real-Time Updates
Reporting/Analytics
Sentiment Analysis
Supplier Quality Control
Surveys & Feedback
Third-Party Integrations

Scorebuddy Integrations

Five9

Salesforce Service Cloud

Talkdesk

Zendesk Suite

Intercom

Kustomer

Scorebuddy User Reviews

Overall Rating

4.5

Ratings Breakdown

56%

37%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.8

Functionality

4.4

Tarek A.

Verified reviewer

Outsourcing/ Offshoring

10000+ employees

Used daily for less than 2 years

Review source

Reviewed February 2023

Manage your quality performance right to the point

I enjoyed my usage of the product as it helped me to enhance my skills in handling customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gives me a space to improve my performance and correct my interaction with customers to them satisfied.

Cons:

The dashboard goes down sometimes when revising the calls.

Govindraj S.

Verified reviewer

Entertainment

11-50 employees

Used daily for less than 2 years

Reviewed July 2020

Great quality interaction tool

We were using COPC quality model using a Excel sheet however the reporting and analysis was a signficant challenge. So we decided to try Scorebuddy and it meet our needs and requirement and we are able to successfully use this software in identifying interaction quality issues and thereby share feedback to the support agent. It is a great support. I have never searched for other software so far becasue it is meeting our business requirement at this point. Also special thanks to Scorebuddy Account rep [SENSITIVE CONTENT HIDDEN] because she ensured that in the COVID19 pandemic a good discount was given to us. A great customer support. Whenever you need help they will respond you immediately.....

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements.

Cons:

I think the software should also allow us to create a "Balanced Score card report" where the company should be able to add the monthly KPI as a Goal and the snapshot should show to Agents as an aggregate performance. Also the Performance Management feature should be implemented, so that Support Agent can get an idea about the overall Monthly and Yearly perofrmance.

Reasons for choosing Scorebuddy

Score buddy was cost effective and meeting our requirement therefore we decided to use it and will use it for a long time. Currently we don't have any plan to change the system.

Tarek A.

Verified reviewer

Outsourcing/ Offshoring

10000+ employees

Used daily for less than 12 months

Review source

Reviewed August 2022

One of the best software to monitor your business

The product is very useful for any call center category because of its magnificent service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can integrate the product with several products and that's because of its features.

Cons:

It's not expensive but it's not inexpensive too, also it doesn't support all the languages.

Paul L.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 12 months

Reviewed August 2020

Great software, very intuitive

We have managed to reduce our average handling times for quality monitoring, as the software enables us to automate more of the process which was previously conducted using Excel tools. The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very intuitive and user-friendly. It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it.

Cons:

Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process

Reasons for choosing Scorebuddy

Speed of response, the ease of setting up a FOC trial, and the product itself being very simple to understand and use

Wendy W.

Verified reviewer

Utilities

10000+ employees

Used daily for more than 2 years

Reviewed October 2019

Its so easy to use

Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system

Cons:

The only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down.

Ben R.

Verified reviewer

Sports

501-1000 employees

Used daily for less than 6 months

Reviewed August 2020

The better alternative to spreadsheets!

We use Scorebuddy to provide our agents with weekly ratings (filled out scorecards that they can review and comment). This is for quality control as well as for the further development of the agents. On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process. When I think back to the spreadsheets, I can't imagine going back to that time. I really like the knowledge capture and the support. The reply time of the support employees was really great so far!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I very much like the fact that with the help of the Zendesk integration we can achieve a comprehensive and comprehensible evaluation of the interactions of our agents.

Cons:

A few times the platform was not accessible. However, I would like to point out that this may partly also be due to problems on my side and that the unavailability is within an absolutely tolerable range. I think it is within the range that can happen with any online-based platform.

Fotios K.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 6 months

Review source

Reviewed December 2022

Scorebuddy is pretty good.

I think that this is currently the best option for QA. It just allows for proper reporting and easy one on one sessions with agents.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's the new best solution to QA. It has a lot of customization options.

Cons:

I have used other rivals but this is one of the most "whole" all in one products.

Reasons for switching to Scorebuddy

Reporting primarily.

holly b.

Verified reviewer

E-Learning

10000+ employees

Used daily for less than 12 months

Review source

Reviewed January 2020

Ok product

Overall it is an Okay product. I'm not sure what other software would compare

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that you can log in and view your scores and updates for your company. I also like that it is easy to access.

Cons:

I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.

afra m.

Consumer Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Good

Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything was good how ever colours could be more vibrant

Cons:

Most things were good to other then the speed

Kirby B.

Verified reviewer

Publishing

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed July 2019

Well-Organized Site for Quality Monitoring

Our office recently introduced Score Buddy to replace our previous quality monitoring program, Blue Pumpkin. Score Buddy is much more user-friendly and is especially perfect for visual-oriented professionals. Information is presented on graphs and in colors, making data easy to understand. It allows you to track progress, work toward incentives, and set team goals. The scoring system is well-organized, allowing comments and attachments. Our previous system was outdated and hard to navigate, so people rarely viewed their evaluations. Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

-Clean interface with graphs that put data into digestible form -The scorecard streamlines main points but also expands to see more detail -Able to attach files and leave comments -Easy to track individual progress and engage with team members/co-workers -Web-access allows viewing at the office, home, or on the go

Cons:

-Bit of learning curve with accessing evaluations -Some features are hidden at first

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