All SmartCustomer Reviews
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SmartCustomer Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.2
Value for money
4
Functionality
4.4
Pros
"The concept of a consumer review platform is good in theory."
"After trying sitejabber and other alternatives, I found this site to be the most reliable one in managing reviews and feedback from users."
"I like being able to ascertain the validity of web sites and real reviews from real people not bots"
Cons
"They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case."
"The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution."
"Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal."
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