Refract 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

$Refract$

Refract

4.4

(24)

Pricing

Starting at $50.00 per month

About Refract

Refract is a cloud-based software that helps businesses monitor sales calls and demos to identify revenue defining interactions. The call explorer allows supervisors to search through call data based on specific content or insights.

Refract enables sales representatives to record and analyze calls to identify top performers and benchmark revenue-generating strategies. Managers can use AI-enabled call reports to gain insights into agent performance and share time-stamped coaching feedback and quality analysis or grading forms. Additionally, the triggered learning module lets team leaders automatically send video tutorials, knowledge and tips documents and relevant links to assist agents during sales calls.

Refract facilitates integration with several third-party CRM, call dialers, call recording systems and video conferencing platforms, including HubSpot, Salesforce and RingCentral. Pricing is available on request and support is extended via live chat, phone and email.

Refract Screenshots

Refract Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per feature, per month

No plan information available

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Refract Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Refract
Archiving & Retention
Assessment Management
Built-in Course Authoring
Call List Management
Call Recording
Campaign Management
Collaboration Tools
Commenting/Notes
Conferencing
Content Library
Conversation Intelligence
Correlation Analysis
CRM
Customizable Fields
Dashboard
Data Import/Export
Feedback Management
Gamification
Goal Setting/Tracking
Graphical Data Presentation
Learning Paths/Tracks
Live Chat
Onboarding
On-Demand Recording
Performance Management
Performance Metrics
Real-Time Analytics
Role-Based Permissions
Sales Trend Analysis
Scheduled Recording
Statistical Analysis
Training Management
Video Conferencing

Refract User Reviews

Overall Rating

4.4

Ratings Breakdown

58%

25%

17%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.9

Functionality

4.1

Dan L.

Verified reviewer

Automotive

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed December 2020

Undeniable value on par with big competitors, for a fraction of the cost

Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. [SENSITIVE CONTENT HIDDEN] & the entire team are great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative. Helps me get team using it. Product continues to improve. Above all though, allowed us to create process & score people on their ability to work it when it comes to sales & success team conversations.

Cons:

Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing & effective.

Reasons for choosing Refract

Most bang for buck. We're a growing company and [SENSITIVE CONTENT HIDDEN] demand every dollar spent very effectively. 80% of the value of the bigger guys at 25% of the cost.

Neil B.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed December 2020

A Coaching Platform for both Companies or Trainers'

The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors. From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Analytics, Scenario Challenges, On-Boarding, Content Uploads

Cons:

UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing

Reasons for choosing Refract

Customer Experience and Price - Also supported more EMEA languages versus North American vendors

Aaron R.

Verified reviewer

Education Management

201-500 employees

Used monthly for less than 12 months

Reviewed September 2018

Incredible support, needs a bit more time to bake.

Our business case has changed over our time with refract. Originally I was looking for training and onboarding assistance. Now it is monitoring. I really like the feature set but now look to integrations to be able to monitor from 1 place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team and product are fantastic, it's the learning curve which gets ya. Once you climb, functionality makes sense and you start to realize the leverage Refract promises. Features I really like include: - Full transcripts of calls - Rep/Prospect time allocation - Time based notes (comment on a specific section of the call)

Cons:

As with any startup, the roadmap is changing. Features you'd like can take weeks or months but Support does a fantastic job bridging the gap. Shout out to CSR for her help! Areas of improvement include: - Search, the taxonomies could use an update to make finding things faster - Improved pricing, would ideally like a viewer and editor license. - Folders, I'd like improved storing of content based on specific use cases: Research, monitoring, training

Audrey B.

Verified reviewer

Education Management

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed December 2020

A tool to guarantee transformation on sales calls

My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it. The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all help me offer much more to my clients and enables me to stand out from the crowd. Must say a big thank you to [SENSITIVE CONTENT HIDDEN] my customer account manager who is FABULOUS :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how. The extra features that highlights the % of time a learner speaks compared to the amount of time their prospect or customer speaks is absolutely a game changer. What's unique is the software's ability to stop a call and put 'notes / tags' on key points is truly in a league of its own. Most learners I know haven't got the patience to sit listening to a call from start to finish. This function allows them to get what they need to know very quickly and then apply what they've learned. Using this software enables me to accelerate learning QUICKLY.

Cons:

Nothing. Totally happy with it. Just wish I'd found it earlier!

John S.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Reviewed September 2018

Great Product... Great People

The team at Refract are their biggest advantage, open, honest and always very willing to help. An example of an organisation where the team give a truly competitive advantage.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of use, the platform is simply constructed to ensure that uptake from users is fast and easy to manage.

Cons:

Initially the insights supplied by the platform looked incredible, but access to the underpinning data was an issue. This is not really a "con" though as the team very quickly worked to provide a work around to the issue.

Nicola S.

Verified reviewer

Business Supplies and Equipment

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2019

A Must Have

Since using Refract we have seen a month on month improvement through our agents calls. The type of conversations have now become more consultative and less transactional and this has resulted in better Sales opportunities with fantastic results. Everyone has embraced this tool and has now become part of our working day/week and coaching has become an exciting and enjoyable part of our role with amazing results.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ease of use, makes this a must have tool. The information from the Insights gives you an incredible insight and a fuller understanding of each call. Add the grading form and smart tags and you then have all the tools to assist with your coaching and development. The support from Refract is quick, reliable and nothing is ever too much.

Cons:

The transcript is not very accurate but this has not hindered how we use Refract at all.

Walter C.

Verified reviewer

Management Consulting

Self-Employed

Used daily for less than 12 months

Reviewed September 2018

Best Tool

Refract improves the effectiveness of coaching and allows me to quickly hear the challenges of the reps.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility of the software allows me and my clients many options in using the platform for coaching, training, and self analysis. The training is not just online, but live and available. Awesome.

Cons:

It does not work to call directly out of all CRMs, but that seems to be changing.

Aaron P.

Verified reviewer

Professional Training & Coaching

11-50 employees

Used weekly for less than 2 years

Reviewed September 2018

Solid product that gets results

Refract has helped each client who has utilized the tool. When sales reps and leaders are having conversations often believe "think" they are executing company process and are consistent. However until calls are broken down and dissected it then provides the ultimate clarity to make necessary changes to further drive revenue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software is very easy to use and understandable to navigate. Allows the user to spend their time on items that are most important that ultimately drive results.

Cons:

Would love to see an easy to use App for sales reps in the field.

John R.

Verified reviewer

Professional Training & Coaching

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

The best of the best.

Wonderful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rich, rich data from your calls, enabling your coaches to get a true insight into what's happening in your sales teams. The excellent team behind it to support you and provide the help needed to re-think your sales approach.

Cons:

Some integration challenges with Skype.

Reasons for choosing Refract

Flexibility and process.

Mark T.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Reviewed September 2018

Not quite getting the best from Refract.... yet!!

Overall, it is starting to support our coaching, but it has took time to get to this stage, due to issues with integration of calls, issues with insights etc. Now it is up and running, we are able to coach more specifically. For us to be able to get full value for money, it would require more accurate speech to text transcription and "You vs. Them"

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Insights - in particular speaking vs. listening, questions per call quartile Grading - allowing common fail areas to be identified and coached

Cons:

Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording)

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