Pike13 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Pike13

4.1

(140)

Pricing

Starting at $118.00 per month

About Pike13

Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting functionalities and more.

Pike13 helps users to manage online booking, client sign-up, monthly payment collection and client notifications. It supports electronic payments, coupons, discounts and credits. Payroll management is also offered.

Pike13 provides reporting and analytics functionalities to analyze client details and trends. Users can add new client information and manage customer relationships using this tool. Additional notes can be added to client profiles by the user.

Pike13 is accessible via various devices and is PCI DSS compliant. It also integrates with third-party applications such as MailChimp and Emma for email marketing, Smartwaiver for sales and marketing automation and Google Analytics.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

Pike13 Screenshots

Pike13 Pricing and Plans

Starting price: $118.00 per month

Free Trial

Free Version

Essential

$118.00

flat rate, per month

Plan includes:

Class Scheduling and Enrollment
Appointment Scheduling
Appointment Enrollment
Course/Camp Scheduling
Course/Camp Enrollment
Pre-Paid & Recurring Plans
Passes/Punch Cards
Automated Reminder Notifications
Attendance Tracking
Client Kiosk App

Advanced

$169.00

flat rate, per month

Plan includes:

Class Scheduling and Enrollment
Appointment Scheduling
Appointment Enrollment
Course/Camp Scheduling
Course/Camp Enrollment
Pre-Paid & Recurring Plans
Passes/Punch Cards
Automated Reminder Notifications
Attendance Tracking
Client Communication

Premium

$237.00

flat rate, per month

Plan includes:

Class Scheduling and Enrollment
Appointment Scheduling
Appointment Enrollment
Course/Camp Scheduling
Course/Camp Enrollment
Pre-Paid & Recurring Plans
Passes/Punch Cards
Automated Reminder Notifications
Attendance Tracking
Client Kiosk App

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Pike13 Features

Popular features found in Business Management
Accounting
Billing & Invoicing
Client Management
Inventory Management
Marketing Automation
Order Management
Purchasing & Receiving
Scheduling
Task Management
Time & Expense Tracking
Training Management
More features of Pike13
Access Controls/Permissions
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Attendance Management
Attendance Tracking
Attendee Tracking
Automated Scheduling
Availability Management
Booking Management
Calendar Management
Calendar Sync
Cancellation Management
Class Management
Class Registration
Class Scheduling
Client Database
Client Portal
Client Profiles
Communication Management
Communications Management
Confirmations/Reminders
Contact Database
Contact Management
Contract/License Management
Credit Card Management
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Profiles
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Daily Reports
Data Import/Export
Data Security
Data Visualization
Discount Management
Document Management
Document Storage
Dues Management
eCommerce Management
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Email Reminders
Email Templates
Employee Management
Employee Scheduling
Enrollment Confirmation
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
Faculty/Staff Management
Financial Management
For Music Schools
For Yoga/Pilates Studios
Group Registration
Group Scheduling
Instructor Management
Invoice Management
Lesson Planning
Member Accounts
Member Communication
Member Database
Member Directory
Member Management
Member Portal
Membership Management
Membership Renewals
Member Types
Mobile Access
Mobile Alerts
Mobile App
Multi-Language
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Online Registration
Onsite Registration
Parent Portal
Parent/Student Portal
Payment Processing
Payroll Management
Performance Metrics
Pet Birthday Tracking
Pet Grooming
Photo Management
Point of Sale (POS)
Practice Log
Progress Tracking
Promotions Management
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Recurring/Subscription Billing
Recurring Tasks
Registration Management
Reminders
Reporting/Analytics
Reporting & Statistics
Room Booking
Sales Reports
Sales Tax Management
Score Tracking
Search/Filter
Secure Login
Self Check-In/Check-Out
Self Service Portal
Skills Tracking
SMS Messaging
Staff Management
Staff Scheduling
Student Management
Student Portal
Subscription Management
Subscription Plan Management
Summary Reports
Surveys & Feedback
Task Scheduling
Team Management
Third-Party Integrations
Transaction History
Visitor Management
Wait List Management
Website Integration

Pike13 Integrations

Emma by Marigold

Mailchimp

Looker

Smartwaiver

Facebook Business Suite

Google Analytics 360

See all 15 integrations

Pike13 User Reviews

Overall Rating

4.1

Ratings Breakdown

52%

26%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.1

Functionality

3.9

Justin R.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

The Pike13 Kiosk App Does Not Work

Previously 2

Pike has the potential to be a great fitness software disruptor, and provide a good alternative to MINDBODY. Unfortunately, the company suffers from poor inter office communication and less than honest practices.

Ratings Breakdown

Ease of use

Previously 3

Value for money

Previously 2

Customer support

Functionality

Previously 2

Pros:

If it worked, I’m sure it would be helpful. But it doesn’t....

Cons:

On both of the App stores, as well as on their website Pike has their kiosk app listed as “compatible with Android Devices.” I ordered a 4th generation Samsung Galaxy Tablet to run the app so my clients can check themselves when they come in. Unfortunately the app DOES NOT work with all Android devices. After 4 days of back and forth emails I was told: “Looks like there is some incompatibility issues between the Kiosk app and Tablet/OS you are using.” I was never told which tablets work, nor an eta on the fix. As of now, I am stuck with a tablet which I don’t need and still do not have access to their Kiosk App. While there could be room for potential, Pike13 has repeatedly proven to be a sub-par company.

Reasons for choosing Pike13

Initially because it was cheaper than MINDBODY, although the hassles as missteps on the part of the company have made me regret my decision. Be careful when speaking to their salespeople. They will tell you anything to get you to sign their contract.

Verified

Reviewer

Music

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Pike13 is Ever-Evolving

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows our schools to run their business and track key information. We have worked with them to continue to evolve and fine tune this software to our unique business case and a lot of features have been added in the 4 years I have been administering it. Their reporting and API have also progressed over the years which as been a key component to allowing us to customize and expand functionality for our system. Since this is one of our core platforms we have to be able to support our system/franchisees if issues come up, and their support team has always been super timely and helpful.

Cons:

As with any software, there are some growing pains and functionality that do not completely meet our unique needs. Their team has been committed to working with us to change this and as a result a lot of features have been added. In a perfect world we would like to be able to have more control over the reporting integrations, as well as global administration. We currently operate this software in 235 locations, 9 countries, and in 3 languages so there is a lot of visibility/functionality that we need. 2019 is a big year for us as we continue to grow as a business, so we look forward to working with Pike13 to help meet our needs.

Vendor Response

Hello, Thank you so much for taking the time to provide a review of our product. We value hearing from all of our customers and are happy that we are able to partner with your team and the schools. Thank you, Cindy Schneider Director of Customer Success

Replied April 2019

Mike G.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

500 Errors, Slow, Unreliable

The software is unreliable, and user interface is not super intuitive as many features and settings are hidden in odd places that don't make sense. If I wasn't forced to use this product as part of our franchise, I would have moved to a different platform a long time ago. The unreliability is completely unacceptable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it works.... It's fine. But definitely not the most streamlined software to use.

Cons:

I've been using Pike13 for just over a year now and am absolutely shocked at how often the site slows down to an unacceptable and unusable level - stalling our business during busy periods. Periodic 500 errors completely take our business down as we rely on Pike13 as a core part of sales, client bookings and schedule management. When the site goes down, we've had to turn away customers who were about to sign up, and we had no ability to check schedules or register them. So for us this means a potential loss in revenue as a result. At this moment, all reporting and analytic data is completely gone with no time frame as to when it will return. From a business standpoint, Pike13 affects our ability to conduct business efficiently.

Reasons for choosing Pike13

I was forced to use Pike13

Deb S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Yoga Studio Program

I have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like having the options for classes, events and private sessions.

Cons:

The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.

Vendor Response

Hi Deb, Thank you so much for your review and feedback. We appreciate hearing what our customers like and what they would like to see updated/changed. Please continue working with our team on reporting questions and with requests. Thank you, Cindy Manager, Customer Success

Replied September 2018

Verified

Reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Pike13 is a great user friendly CRM

All in all the software was excellent for what we needed. Hated that we outgrew it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the simplicity of the software. We were able to create training for our other locations with ease. Onboarding was so quick when we hired a new staff member.

Cons:

As our company was growing we needed members to be able to go to any location they wanted to and check in with their original account. The software wouldn't allow for this.

Vendor Response

Hello, We truly appreciate the review and feedback. So sorry to hear we could not support the growth of your business, but happy we had a chance to work with you as you grew. Best of luck going forward! Thank you, Cindy Schneider Manager, Customer Success

Replied August 2018

David A.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed January 2018

Software is Stagnant - No significant improvements in over a year

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has good uptime. It doesn't charge per-user or per-staff. That is a pleasant difference. Not much else.

Cons:

Super slow. Reporting functionality is lousy. Doesn't integrate with other services, particularly Zapier. Waivers generated are flawed and have cost me hundreds of dollars in lost revenue.

Vendor Response

Hi David, I am sorry to hear you are dissatisfied with our software. We appreciate your feedback and honesty. Your account manager reached out to you shortly after the review was left. I hope you have had a chance to connect with him and discuss things. Thank you, Cindy Schneider Manager, Customer Success

Replied February 2018

Rochelle J.

Verified reviewer

Real Estate

Used unspecified for unspecified

Review source

Reviewed September 2014

LOVE FRONTDESKHQ!

I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do. My company is www.thepolebarnstudio.com feel free to check it out.

Ratings Breakdown

Pros:

The many applications available to quickly promote on Social Media and the many options to customize my page.

Cons:

They are a newer company so not everything is in place, but they are working on it and take all suggestions seriously.

Joe S.

Verified reviewer

Hospital & Health Care

Used unspecified for unspecified

Review source

Reviewed July 2014

Front Desk HQ = Great Web-Based Software

We've used Front Desk HQ at our facilities for approximately 5 months. The mobile application and web-based platform make for an extremely useful product. It has improved our membership management efficiency from billing to scheduling and reporting. The ability to pull and modify our program and member information from any location on the go is a great tool! The best part of the software is their responsiveness and customer service. They constantly strive to improve their product and improve the user experience. I would recommend it to any company looking to improve their processes.

Ratings Breakdown

Pros:

Customer Service, Mobile application, Ease of use

Cons:

Reporting functionality (though it is being upgraded soon)

Tyrone W.

Verified reviewer

Higher Education

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2018

A good comprehensive management tool for business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pike 13 works well with add-ons: mailchimp and docusign. It is a flexible tool that allows you to create custom fields to tailor it to your company's specific uses.

Cons:

It is not the easiest tool to comprehend. You may spend more time learning how to to use it than actually working on your business.

Amy T.

Verified reviewer

Consumer Services

Used unspecified for unspecified

Review source

Reviewed July 2014

Beautiful, easy to use interface for staff

I got on board with Front Desk pretty early on in their development. It was beautiful from the start and only gets better, day by day. The customer support team is such a joy to work with. They are so quick to help! I feel they have a genuine investment in my business as well as I do in theirs. Thanks, Front Desk, for helping my new, small business get off the ground and making us look so professional along the way :)

Ratings Breakdown

Pros:

- Amazing support team - Beautiful, easy to use interface for staff - Even more beautiful and easier to use interface for clients - Beautiful website that can easily be woven into regular website (if you need proof, check out AerialCLT.com)

Cons:

- That they are too far away from NC so I can't have the whole team over for dinner to say thanks for all their great work! (I hope this review is not too cheesy, negating the fact that Front Desk is truly a wonderful addition to any business!)

Showing 1 - 10 of 140 Reviews

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