Elementum 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Elementum

4.3

(28)

Pricing

Pricing available upon request

About Elementum

Elementum AI replaces legacy SaaS and traditional outsourcing/offshoring with AI automation and Agent Orchestration to deliver reliable, high-performing digital labor for F500 companies.

With its patented CloudLink architecture, data stays in customers’ secure and governed environments, eliminating data silos, accelerating deployment, and unlocking the full potential of AI.

Unlike ad-hoc agent-managed approaches, Elementum’s enterprise-grade workflow orchestration manages all native and third-party agents in one secure, cost-effective platform, ensuring full auditability and control while minimizing errors

Customers in healthcare, retail, finance, tech, and manufacturing use Elementum to sunset legacy SaaS like Salesforce, ServiceNow, and Coupa, automating critical processes across all business functions.

Elementum Screenshots

Elementum Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Elementum Features

Popular features found in Supply Chain Management
Demand Forecasting
Import/Export Management
Order Fulfillment
Order Management
Procurement Management
Purchase Order Management
Reporting/Analytics
Sales & Operations Planning
Shipping Management
Transportation Management
More features of Elementum
Activity Dashboard
Alerts/Notifications
API
Collaboration Tools
Compliance Management
EDI
Inventory Management
Real-Time Monitoring
Status Tracking
Supplier Management
Third-Party Integrations

Elementum User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

32%

18%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.5

Functionality

4.2

Tracey T.

Verified reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Finally a Tool that makes

I am leading the implementation of the Incident Management System in my organization. The module of Elementum is perfect for collaborating with internal & external parties impacted by a disruption in their business! It really does take away the need for multiple e-mails and allows communications to reside in one location and become measurable! I also want to add that the Customer Success Manager from Elementum that was assigned to guide us through the implementation has been a FANTASTIC partner and helped to define the process (outside of the system) very clear, easy to follow, and implement!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I absolutely love that the Incident Management System provides the ability for the business to assign an administrator who has the access to configure field values as needed without requiring IT or Elementum Support to become involved! That is a big win to me. I am also impressed by the ease in which the administrator can add master data to the IMS. I find the system itself to be very easy to use. The reporting is a huge advantage. It is always there without having to manually 'create' the visualization.

Cons:

I was unable to use an connectors approved by my organization to create an API call to the Incident Management System. I wish Elementum could provide alternate options to populate Incident Records automatically from outside of the IMS.

Vendor Response

Thank you so much for taking the time to review us! We appreciate the feedback! - Olivia

Replied July 2020

Janice H.

Verified reviewer

Food Production

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Elementum review by J. Hoffert

This system is allowing us to view all claims and issues that our company has. We will be able to review incidents that are happening daily and create a game plan to fix these issues and come up with a corrective action to prevent future issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about this software is all information for a claim is in one place. You can keep track of all comments for an incident in one location. And you can filter incidents in multiple ways. I use this software all day every day and it is extremely user friendly. I would highly recommend this software to other companies.

Cons:

What I like least about this software is that there is not an easier way to see if there are duplicates. I wish that when someone is entering an incident, there could be a red flag to inform them that the PO they are entering is already in the system. It would also be nice if when someone put a comment with the @ symbol and persons name that the incident would automatically add that person as the assignee.

Vendor Response

Janice, that is great to hear! Thank you for your review! I've passed your feedback onto our product team! I believe when you @mention someone it will automatically add them as a follower but I'll review that with our customer success team as well. Have a great day! - Jason

Replied June 2020

Karen E.

Verified reviewer

Semiconductors

10000+ employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Elementum feedback as a user

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Elementum has many good features that helps centrally track the incident cases being submitted; has the analytics that quickly provides the type of issues, rootcause, who resolves the incidents, turnaround time, etc. The other thing i like is we can create the incident by sending through email which will automatically reply with the incident created and number.

Cons:

Elementum is a bit slow in performance run time and will help if the tool has fast response time. The Incident Detail Page need to be made better in terms of updating or filling up this form. > Choosing from the dropdown menu and scrolling to find the appropriate data (eg. rootcause) is not easy to navigate and sometimes does not stop scrolling so not able to click the right data. Have to type instead to show the menu but sometimes we do not know yet which exactly to choose. > On the Add comments section, once you type then suddenly all the data you type has disappeared thus need to re-type again - so annoying. > The formatting is not consistent like when you copy paste from outlook for example the font format will then be different and when you press enter the spacing takes too much space in between. It does not look neat to read and has to scroll down to find the next sentences or details. There is sent email functionality but will be better if in case we want to update the "Add Comments" section that we can send through email again and should not create another incident but update the same incident with the same title so we don't have to log in every time we need to update the incident.

Vendor Response

Thank you so much for taking the time to review us! We appreciate the feedback! - Olivia

Replied July 2020

Cari T.

Verified reviewer

Food & Beverages

1001-5000 employees

Used daily for less than 12 months

Reviewed June 2020

I highly recommend Elementum

We are using Elementum to improve on our OTIF (on time-in full) performance and it is helping us tremendously. It gives us a platform to manage our issues real time but also, it gives us the data and analytics we need to tackle re-occurring issues and identify trouble spots before the fees and fines start piling up.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The fact that I was able to launch this new software to 100 people by simply hosting a 30 minute online training and answering a few questions was remarkable. That speaks volumes to the usability and intuitiveness of the platform and it is one of the major reasons why I tout Elementum to others as often as I do. It is so easy to roll out.

Cons:

Honestly, there isn't anything I don't like about the software itself. We have some internal master data structure issues that causes us problems with integrating to any external software but those are our issues, nothing to do with Elementum. If anything, it helped us to expedite those much needed corrections on our end.

Vendor Response

Cari, we can not thank you enough for this thoughtful review. We love it when we can help customers achieve success.

Replied June 2020

Stacey P.

Verified reviewer

Food & Beverages

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Love Elementum!!!

I have been with Ken's for 24 years and this is the first tool that I have used to really track our incidents and be able to report on them.

Ratings Breakdown

Ease of use

Functionality

Pros:

I find using Elementum easy to use. It is a great tool for tracking and accountability. What I like most about this software is the ability for everyone to comment/upload into one file without sending emails over and over. Everything is stored and easy to find when needing to go back into an incident.

Cons:

It would be nice to be able to customize locked fields to be specific to our company.

Vendor Response

Stacey, thank you so much for taking the time to review Elementum! We greatly appreciate it. I'll be passing along your feedback to our product team! If you have any additional questions or concerns please let me know. - Jason

Replied June 2020

MERRILY B.

Verified reviewer

Food & Beverages

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Elementum review

overall satisfactory - but enhancements tailored to our company would be beneficial-

Ratings Breakdown

Ease of use

Functionality

Pros:

Everything is within 1 system Reminder Notifications/ Analytics Tracks updates - Revisions Communication through system It was pretty easy to launch but we have an administrator who was familiar with our complaint process to begin with so she was an asset during the roll out.

Cons:

Cons Hard to search if key words are not in topic/difficult to pick date range- sorting function not user friendly still have to go through If you are waiting on sample, recorded as not completed in analytics. If changes are made a separately, TOO many emails. Cluster of emails really need to be on top or you may miss a complaint. Communication through system. Understand for record keeping, becomes an email chain Need more root causes- even not Valid we have to choose a root cause Need to standardize topic ex. Customer/Reason Item number as a field that can be filtered- would be nice for trend tracking- example search specifically for 033 complaints

Vendor Response

This is fantastic feedback and a great review! Thank you so much for taking the time, I've personally forwarded your feedback to our CTO for future upgrades. -Jason

Replied June 2020

Sergio C.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Extremely helpful platform to improve delivery from suppliers and delivery to clients.

We are a design furniture retail operation, through e-commerce and also we pprepare and advise for layouts for major office spaces for tech companies. Throughout all the delivery process to client and even with suppliers we are using the platform to identify our problmes and errors and we can later review them, classify them, and improve our operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really helpful to follow up and solve incidents related to Logistics. Very easy to use. All users were able to add incidents and push on how to resolve them.

Cons:

The notifications on the mobile app took a few more days for all users to adopt but ended up being extremely helpful.

Reasons for choosing Elementum

It was ready to use at a good price.

Vendor Response

Thank you so much for taking the time to review us! We appreciate the feedback! - Olivia

Replied July 2020

varun v.

Verified reviewer

Semiconductors

10000+ employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Elementu, Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most was it can be used as a proper ticketing issue for tracking any issues/bug in the system. Tracking a issue through email is quite difficult as there are many times where we miss the issues Elementum helped overcome this issue.

Cons:

It is good only for tracking purpose, there may be scope for further improvement where multiple teams can be taged and have many options for status.

Vendor Response

Thank you so much for taking the time to review us! Your feedback on how we can further improve the platform! I've forwarded your suggestion to our product team. Please let me know if you have any questions! - Jason

Replied June 2020

Joni F.

Verified reviewer

Food Production

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

daily use

not solving anything more than we did before.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

easy way to capture complaints we were doing it manually before this system

Cons:

too many emails generated after someone comments. most users are getting numb to the notifications. difficult to collect monthly data for analysis. only shows so much detail - I need more

Reasons for choosing Elementum

better than nothing

Vendor Response

Thank you for your review, we appreciate your feedback. There are ways to consolidate the number of emails you get based on different factors. We'll have one our our customer success managers reach out and solicit additional feedback to make you may have. -Jason

Replied June 2020

Verified

Reviewer

Hospital & Health Care

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed June 2020

Event Management Environment

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and very good front-end interface

Cons:

Some e-mailing issues due to receptors list.

Vendor Response

Thank you so much for your review and feedback! We take every review and feed it back to our product and customer success teams. Based on your feedback we have instituted changes as of our last product release that drastically reduces email notifications related to incidents. If you would like to know more please feel free to let me know. -Jason

Replied June 2020

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