Epicor BisTrack 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Epicor BisTrack

3.5

(13)

Pricing

Pricing available upon request

About Epicor BisTrack

Epicor for Building Supply is a complete solution that offers all the functionality needed to process simple to complex transactions for LBM dealers and distributors. Offerings include BisTrack, which supports counter sales and point of sale, quote and order management, inventory control, purchasing, CRM, manufacturing, delivery dispatch, finance, and credit control.

The technology components of BisTrack allow data to not only be stored but to be acted upon in a variety of ways with a variety of tools. These technology components are tightly integrated into all functional areas of BisTrack and include interactive role based business intelligence, tools for Internet access for trading partners and employees, EDI between suppliers and customers, mobile applications with hand held devices and smartphones, and document imaging with related documents and scanning, allowing for paperless processing.

More than just a software package, BisTrack gives you access to Epicor’s dedicated team and an amazing user community ready to share profit-making ideas. Our commitment to LBM business knowledge, product excellence, and customer involvement makes BisTrack a truly invaluable business optim...

Epicor BisTrack Screenshots

Epicor BisTrack Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Epicor BisTrack Features

Popular features found in Accounting
Billing & Invoicing
Budgeting/Forecasting
Expense Tracking
Fund Accounting
Income & Balance Sheet
Multi-Currency
Payroll Management
Project Accounting
Purchase Order Management
Tax Management
More features of Epicor BisTrack
Access Controls/Permissions
Accounting
Accounts Payable
Activity Dashboard
Activity Tracking
Alerts/Notifications
Barcoding/RFID
Bills of Material
Calendar Management
Client Management
Compliance Management
CRM
Dashboard
Distribution Management
Dock Management
Document Management
Document Storage
EDI
Financial Management
Financial Reporting
Forecasting
General Ledger
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Labor Management
Mobile Access
Multi-Location
Order Management
Order Tracking
Picking & Routing
Production Management
Production Scheduling
Purchasing & Receiving
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Receipt Management
Receiving
Recurring/Subscription Billing
Reporting & Statistics
Returns Management
Shipping Labels
Shipping Management
Status Tracking
Supplier Management
Task Management
Third-Party Integrations
Time & Expense Tracking
Vendor Management
Warehouse Management
Workflow Management
Yard Management

Epicor BisTrack User Reviews

Overall Rating

3.5

Ratings Breakdown

54%

38%

Secondary Ratings

Ease of Use

3.2

Value for money

3.4

Customer support

3.5

Functionality

3.6

Carl R.

Verified reviewer

Wholesale

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

What is Epicor BisTrack? Let Me Expand.

Epicor BisTrack is a suitable program that satisfies my company's needs. The only thing I would recommend to fix is the Accounts Receivable section as there really needs to be a better way to look up information surrounding the invoices and payments so that it makes looking for back-up documentation smoother.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Given that I am in a lumber and building materials industry, Epicor BisTrack provides a good solution for our company's needs as it is designed to cater to my industry. Epicor Bistrack is able to integrate well with our existing accounting software - data is transferred between the software in real time. In terms of analytical components, BisTrack has options to satisfy data analytical needs as it allows for report customizations and lets you create the reports that you want to see.

Cons:

What I liked the least about Epicor Bistrack is the fact that the user interface isn't that intuitive to use and I find myself getting easily lost in all the screens. Our Accounts Receivable is performed through the software and I finding out which sales invoices was paid on what payment takes quite awhile. When dealing with annual audits, gathering documentation like this is a huge headache because it literally takes like 2-3 for each transaction. Multiply that by at least 300 records and you have yourself a living nightmare.

Michael S.

Verified reviewer

Accounting

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Epicor BisTrack from a User Perspective

Overall, Epicor BisTrack satisfied my company's needs despite the issues that we encountered while using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BisTrack is a helpful software that has industry specific functionality - mainly being tailored specifically for lumber and building materials businesses. BisTrack also has integrated solutions where it can work together with our accounting software to obtain the consolidated data that we require for financial reporting. In addition, you can customize your analytics and reporting to generate reports that contain the specific data that you are looking for.

Cons:

What I liked the least about Epicor BisTrack is the overall complexity to use the software. The software is not intuitive to use (meaning it's easy to get lost when using it) and finding back-up documentation for specific transactions can be an absolute nightmare. Looking for what customer payment is applied to which invoices in BisTrack in the Accounts Receivable function is quite cumbersome - we need to go through a string of screens before arriving at the information that we need. Again, it's not intuitive so a lot of trial and error commenced before we found what we needed.In addition, there are sometimes discrepancies that occur between BisTrack and our accounting software which raises large concerns in terms of the accuracy of our financial information. Luckily, the discrepancies are a rare occurrence but it can happen.

Simon C.

Verified reviewer

Wholesale

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

BisTrack at Taiga

I would rate my overall experience with BisTrack as average. I only use Bistrack to export documents to perform my analysis and financial reporting and the software does it job, but I do need to spend additional time to format my work. Lastly, we do rely on a third party consultants to help us fix issues when our internal IT does not know how to resolve the problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A nice feature is also that users can upload supporting documents (i.e. sales invoices, vendor invoices, shipping documents, etc.) in BisTrack which we can easily export to provide to our auditors. I am not sure if this feature was included or if we had to build this into BisTrack, but it saves us time and has complete documents for each transaction.

Cons:

I think BisTrack is not the most common software, so it is difficult for users to learn. There are a lot of parameters you have to set when exporting documents. Also, the exported document is not properly formatted so you will have to spend time formatting it before we can use it in excel to perform our analysis or financial reporting. Lastly, we have to rely on a third party to help us resolve the problem when we have a technical issue with BisTrack.

Thi Yen Loan D.

Verified reviewer

Building Materials

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Loan Dang - Accounts Payable - Taiga Building Products - Bistrack Survey

At the end of the months, we need to post much of invoices, if more than 5 user post one time, Bistrack will have error. SO, we need to take time for posting. That issue I usually see.But the most benefit, I think it can contain a huge data for the whole process from ordering to updating order, receiving invoice, processing invoice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is not so easy to use, because it linked to other software in my company like Great Plain to link the invoices.But it good for all kinds of functions. So overall It is good to me.

Cons:

Because it was linked to other software, so sometimes there is mistake, and don't know where the mistake comes from. Some error need experience to know where it came from. Example, I had one invoice was submitted from branch, but I couldn't approve because of currency branch chose different between Purchase Order and final currency on invoice. I don't know how to fix; I need to ask our web's administration to help me explain for this and fix it.So it would be better if the branch saw that error before they submit and they fixed it before submission. Thanks!

Reasons for switching to Epicor BisTrack

I wish there is a product can synchronize from receiving order, processing order to receiving invoice, processing invoice and pay invoice. That would be good.Now Bistract only can solve first stages (from receiving order, processing order to receiving invoice), not late stage for processing to pay invoices. (we use Great Plain for later steps).It could be I cannot understand all your Bist rack's function, that is on my experience.

Tristan N.

Verified reviewer

Building Materials

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

A Decent ERP in the Building Supply Industry

In general, I find BisTrack to be a valuable tool for my work-related tasks, and I don't often encounter many issues using it. Nonetheless, I'm aware that some other departments might have concerns about the software's speed, particularly since they rely on it regularly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BisTrack worked well with all the other parts of the business made sorting our products and 3 way matching a much more seamless part of the overall operation.

Cons:

Downloading reports can be challenging at times, and there's an occasional delay when accessing certain features due to speed issues.

Bonray V.

Verified reviewer

Building Materials

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Bistrack Improvements

EPICOR BT is a software that is user friendly and accessible but there needs to be a drastic change for it to be compatible with other software's. In this way, it is easier to use and there won't be a lot of back logs when it comes to fixing issues that may arise and I heard the support is not much of some help since most of them doesn't know how to fix it, which is a bit of a concern? Don't ya think?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BISTRACK is easier to use and accessible anywhere with the software downloaded.

Cons:

BISTRACK features and modes are outdated and needs a big transformation. A lot of the features are not compatible with some software's that will result in lag or crash. That being said, there is a need for a change if some companies want this software for a longer period of time that is worth their time and money.

Janna B.

Verified reviewer

Building Materials

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Epicor BisTrack AP Use

Ratings Breakdown

Ease of use

Functionality

Pros:

Supplier invoices approved in BisTrack flowed through to Microsoft GP quickly. Our IT department was able to get a report showing how many invoices were approved by each person in AP which was helpful for evaluating new employees or measuring performance.

Cons:

Not easy to navigate or find information, the message inbox is very inconvenience as it does not notify you of new messages, the system can be slow, it looks dated and not user friendly, you cannot unmatch an invoice which is an extremely important feature.

Chisom E.

Verified reviewer

Building Materials

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Epicor Bistrack User Review

been good so far

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the product is really easy to use and I like how the functions are all differentiated. e.g there's a different pathway for AR tasks and AP tasks.

Cons:

it can have glitches sometimes and due to the differentiated nature can get convoluted.

brandon m.

Verified reviewer

Building Materials

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Confusing and Clunky ERP

Wouldn't recommend to most people and overall is a clunky system with few benefits over alternative systems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

i liked the smart views reports and the recurring report option (most of the time) i also liked how there were lots of options and changing report settings was pretty straightforward.

Cons:

system can be very clunky and hard to change settings, reports are often slow to process, interface is confusing and is not always straightforward to work with. overall can be confusing and frustrating to work with.

Lily H.

Verified reviewer

Accounting

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Good and Easy to use