Freight Club 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Freight Club

4.5

(40)

Pricing

Pricing available upon request

About Freight Club

Freight Club is a shipping management solution designed to help eCommerce and retail businesses quote, book, track and manage LTL shipments efficiently. Users have the flexibility to choose from over 40+ specialty carriers and compare rates, routes, and delivery options. Freight club offers 7 levels of delivery services including curbside, white glove, room of choice, and threshold by matching shippers to carriers with the lowest damage rate.

Save time and reduce delays with an automated Bill of Lading (BoL) shipping label generator. Freight Club's API integration allows real-time shipping quotes at online checkouts and automatically fulfills order with businesses' back systems. Additionally, Freight Club enables administrators to manage claims and receive maximum payouts on an easy-to-use claims management system.

Freight Club integrates with several third-party applications including Shopify. Shipping quote is available on request and support is extended via phone, FAQs and email.

Freight Club Screenshots

Freight Club Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Freight Club Features

Popular features found in Shipping
Alerts/Notifications
Bills of Lading
Delivery Tracking
eCommerce Management
Import/Export Management
Inventory Management
Label Printing
Parcel Shipping
Quotes/Estimates
Reporting/Analytics
Shipping Management
More features of Freight Club
3PL Management
Activity Dashboard
API
Billing & Invoicing
Carrier Management
Claims Management
Document Management
EDI
For Freight Operations
Freight Shipping
Ground Shipping
LTL/Shared Truckload
Order Entry
Order Fulfillment
Order Management
Order Tracking
Rate Management
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Services Integration
Third-Party Integrations
Transportation Management

Freight Club Integrations

Shopify

BigCommerce

Freight Club User Reviews

Overall Rating

4.5

Ratings Breakdown

63%

30%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.0

Functionality

4.5

Have you used Freight Club and would like to share your experience with others?

Verified

Reviewer

Management Consulting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Most technically advanced & intuitive freight platform

Overall, Freight Club is a great choice for any shipping service Threshold or below. I would not trust them to handle white glove deliveries after many poor experiences.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Ease of use -Great user interface -Often the lowest rates -Both LTL and ground available

Cons:

- Poor customer service (they either ignore or don't follow up when expecting) - Overages have been common - Can't trust for room of choice / white glove. We have often had issues when booking this rate and then the driver refuses to complete white glove service but instead just drops off and leaves. Or they don't have enough support. Poor communication with the local installers they work with.

Kyle A.

Verified reviewer

Furniture

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Excellent Shipping Tool

Freight Club has an excellent team of people that are constantly trying to help us with escalated issues and improve their own platform. Very easy to work with and we enjoy our business relationship with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

API integration to our own internal system is invaluable to our team. The ability to generate BOL's and shipping labels so smoothy is incredibly helpful.

Cons:

Lack of ability to supply a ground shipping label. Claims can sometimes be denied for carrier liability that we disagree with, however this is the nature of freight shipments.

Reasons for switching to Freight Club

Cost and ease of use. Global Tranz system was outdated and claims were a pain.

John P.

Verified reviewer

Machinery

2-10 employees

Used other for less than 2 years

Review source

Reviewed February 2021

When is a quote not a quote?

I've moved to a competitor who honors their quotes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's OK, nothing spectacular. Nothing. It works.

Cons:

They provide a quote and then send you a second additional invoice weeks later. Weight and dimensions were correct.

Reuben A.

Verified reviewer

Building Materials

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Fantastic app for heavy-weight shipping business

Our manager, [SENSITIVE CONTENT HIDDEN], has been absolutely great to deal with. He is available on the phone and also very helpful when we have issues or need support. We're very used to large freight companies being very impersonal and hard to reach. Not to mention having to wait through lengthy call cues only to be connect with someone who doesn't know how to help you and then accidentally disconnects you after being on hold for 45 minutes. FreightClub has been a refreshing replacement for this kind of headache. As mentioned above, the app setup is a bit complicated, but once things are up and running, it's generally quite smooth. Unfortunately, there seems to have been a large rate jump with our particular shipment types lately which unfortunately has made booking shipments through freightclub impossible for us. We are hoping this is just a bug and can be resolved soon so we can bring our shipping business back to freightclub.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We ship solid hardwood flooring using freight club and sell through our e-commerce store. There were no other apps that we configurable to provide live shipping rates at checkout for our palletized products. With a little tweaking, we've managed to get accurate rates into our checkout process so customers no longer have to request a quote first. We are also able to book shipments with ease through the app portal. In 5 years of working in heavy-weight logistics, this is by far the easiest shipment booking system I have seen. It's fast and straightforward - just like it should be in 2021!

Cons:

Shopify integration seems very buggy inside the app. There is a section where I can "import shopify orders", but it never seems to be able to import any orders at all. Furthermore, adding products to the system is quite cumbersome. A bulk editor feature for products would make the process much easier as exporting and importing excel spreadsheets is clunky. Integrating with shopify is also not very intuitive. My FC manager, [SENSITIVE CONTENT HIDDEN], was very helpful which made this process manageable, but without him, I think there would have been many more hours wasted. Having to setup shipping zones and manually add products to them inside shopify, only have to go add all the products inside Freight Club too makes for a complex workflow that is hard to get other staff up to speed on when adding new product lines to our store.

Reasons for choosing Freight Club

FreightClub was free to install on our app store so there was no barrier to entry there. Upon trying it out, we were pleasantly surprised that it could be configured to handle our particular shipping specifications. The customer service is exceptional and the app itself is solid and convenient.

Johana G.

Verified reviewer

Furniture

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Experience as logistics coordinator

Overall I've had a good experience with Freight Club, is usually our top choice and we use it daily. Prices are not bad, but sometimes they could be better for certain areas. White Glove services aren't the best, it's something that they could improve and carriers could be more honest about what they really offer, since it's very expensive. Aside from that, the chat customer service is great, the email could improve. Very user friendly and immediate tracking is mostly what keeps us using this website. No complains about our account manager, [SENSITIVE CONTENT HIDDEN], he's amazing and hands on with every situation that gets difficult with certain orders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very user friendly and we can mix dimensions and weight without having exclusively be inches and lbs or cm and kg, you can combine them. It provides immediate tracking and that's a plus for our customers.

Cons:

Customer service through email tend to have a long wait time, and out customers usually don't have the patience to wait. White Glove services also tend to give us a hard time, since carriers usually take a long time to provide this service, or sometimes they deliver without doing it. This a very negative point because customers throw the responsibility on us and it affects our reputation.

Reasons for switching to Freight Club

Prices and ease of use

Steve C.

Verified reviewer

Furniture

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Easy to use and great price options. Customer service and claim process can be improved

Overall happy with the platform and use it all the time. I do wish the claim process can be improved. I am not sure why we pay for insurance on each shipment if they do not actually pay out anything.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Integrated with our Shopify store so easy to import customer information. Quotes are very straight forward and easily comparable between service type and carriers. I like how the pricing is the price I will pay. I do not have to worry about additional charges later on from the carrier such as freight surcharges, etc.

Cons:

Hard to get a hold of customer service when there is an issue. The main issues have to do with locating shipments and damages. Although the claim process is very easy and straight forward, I have yet to get reimbursed for any of my claims. The claims keep getting sent back to me for additional information such as pictures when I do not have this information. I had to call to specify the carrier has the item and contacted our customer to state the item was damaged so it would be impossible for me to provide pictures. The claims continue to get pushed back to me even after making these comments.

Aaron A.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for less than 12 months

Reviewed February 2021

EGA Products

Overall, it has been a great experience, we have been able to provide shipping to customers that we could not have before. It has also cut down our shipping costs for UPS products by about 40%. It was a pain to setup Shopify and change product information without it saving, but overall it has been a good experience and is now an asset to our company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how Freight Club is free to use and offers a variety of LTL carriers AND UPS labels. This way all of our shipping is in one platform. I also like the rates that it gives, they could be lower, but they get the job done. Entering in our products and storing them for later use on quotes is a huge time saver. Saving locations is also a huge time saver and important tool. The layout of all the orders with tracking links is another great feature that Freight Club provides. The integration with Shopify is the main reason we started using this and found out about it.

Cons:

The bugs in the software. -Wrong Information Given at Shopify Checkouts (says FedEx not UPS) -Keeps changing location when you put commercial - goes to residential automatically -Gives many secondary invoices and does not explain in detail why -Long customer support times (understaffed at the moment)

Reasons for choosing Freight Club

It was Free and had more features that we needed relating to LTL and UPS.

Maria F.

Verified reviewer

Furniture

2-10 employees

Used daily for more than 2 years

Reviewed February 2021

Freight Club Experience

The experience has been quite pleasant. Email responses are lagged, and acknowledged about a week later, this includes proof of delivery, client follow up, return request quotes. Tracking is not in real time. Some carriers have been invoicing our warehouse directly. Some carriers are not made aware of white glove selected feature and let the client know, which cause unwarranted alerts. [SENSITIVE CONTENT HIDDEN] has been an excellent Account Manager. Negative feedback from our company or clients are prioritized within finding a solution and avoiding repetition of issues. UPS Capital Insurance has proved to lend a smoother claims process with our internal systems and customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly. The chat feature is very useful, and includes quick replies. Instant tracking link and instant white glove quotes are crucial to our business. Saved quotes are also a neat feature.

Cons:

Sometimes there are glitches. Payment option delays, and sometimes BOLs do not load., maybe depending on the carrier.

Andrew J.

Verified reviewer

Business Supplies and Equipment

2-10 employees

Used daily for less than 2 years

Reviewed February 2021

Software has great bones, customer service is great, can't wait to see how things progress.

Customer service has been stellar. Their CO2 emissions offset is one of the best in the industry. Overall, we're very pleased with Freight Club.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's integration into Shopify for Quote-At-Checkout was crucial for our purposes. It's limitations with the Shopify API are a little cumbersome, but far better than many others we've tried. There are very little limitations with the Freight Club dashboard. Overall, a well polished, good piece of software.

Cons:

There is very little smart-logic used for the Shopify API quote-at-checkout. This causes troubles when booking mixed shipments. The Freight Club dashboard has a quote limitation of 4+ LtL packages, anything over four packages requires a "custom quote" that takes half a day, sometime's longer to get back.

Reasons for switching to Freight Club

Shopify API limitations.

Alexandra H.

Verified reviewer

Furniture

2-10 employees

Used daily for less than 12 months

Reviewed February 2021

Great Options / Easy Software to Navigate

Very positive experience!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use FreightClub's software on a daily basis, often receiving several quotes per day. It takes less than 2 minutes to get a quote which is very convenient and translates well to our customers who want quick shipping quotes for our furniture products. The rates seem competitive and fair especially when seeking a white glove delivery option.

Cons:

The only real negative is that it can be difficult to get documents to the actual shipper in terms of delivery instructions or other important information to the shipper, as there is no option to upload documents directly to FreightClub (that I am aware of). Their customer service team is helpful when you can get ahold of them, but sometimes it can be a little tough to get someone to assist in a timely manner.

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