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Josh P.
Advisor, 7 years
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Updated January 29, 2026
Ultatel Cloud Business Phone System vs GoTo Connect: Which is best for you?
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Advice from pros
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$18.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
VoIP Connection
4.60
Mobile Access
4.58
Call Monitoring
4.56
See All
Call Recording
4.71
Call Center Management
4.64
Online Voice Transmission
4.60
See All
Integrations
See All
See All
Pros / Cons
- Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable.
- Has many reports but they are a bit difficult to understand and do not show the name of the caller (even though it is saved into our system ) just the number.
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- Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play.
- They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use.
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Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.4/ 5
Value for Money
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.4/ 5
Customer Support
Highest performing feature
in the comparison
4.9/ 5in the comparison
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
FrontRunners 2025
Advisor
Recommendations
Recommendations
11 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
