Botsplash 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Botsplash

4.5

(55)

Pricing

Pricing available upon request

About Botsplash

Botsplash is a live chat solution designed to help businesses in the mortgage, real estate, automotive, insurance, and solar industries engage with customers through various digital channels. Live and automated conversations can be had via web chat, SMS, Facebook Messenger and more. Administrators can create custom reports, route workflows, analyze client data and receive notifications about incoming leads.

Key features of Botsplash include team management, visitor identification, co-browsing, scheduled send, canned messages, and multi-agent chat. Agents can create campaigns to nurture leads, track visitors' locations, share screens with customers and view conversations on a centralized dashboard. Additionally, supervisors can customize the chat widget by adding colors, branding, automation and other elements according to website requirements.

Botsplash facilitates integration with various third-party systems such as Salesforce, WordPress, Twilio, BombBomb, Zendesk, HubSpot and more. Pricing is available on request and support is extended via phone, email, FAQs, documentation and other online measures.

Botsplash Screenshots

Botsplash Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Botsplash Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Botsplash
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Automated Responses
Autoresponders
Campaign Management
Campaign Planning
Campaign Scheduling
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Collaboration Tools
Configurable Workflow
Contact Management
CRM
Customer Database
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Drag & Drop
Engagement Tracking
Event Triggered Actions
File Sharing
Gamification
Geotargeting
Intent Recognition
Interaction Tracking
Knowledge Base Management
Lead Capture
Mass Texting
Message Personalization
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Management
Multi-Language
Natural Language Processing
Natural Language Search
Offline Form
Performance Metrics
Pre-Configured Bot
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Scheduled Messaging
Screen Sharing
Search/Filter
Sentiment Analysis
Shortcodes
Single Sign On
SMS Messaging
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Widgets
Workflow Management

Botsplash Integrations

Freshdesk

Microsoft Azure

Velocify

Five9

Follow Up Boss

Google Ads

See all 16 integrations

Botsplash User Reviews

Overall Rating

4.5

Ratings Breakdown

71%

16%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.8

Functionality

4.3

Muhammad Adil M.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Botsplash

Overall integration is seamless and very helpful support team makes it a must have customer interaction software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.

Cons:

Not much to say about anything unusual about it. They are adding continues features and their support is always there.

Brian J.

Verified reviewer

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Why I Love Botsplash

In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use in gaining new business

Cons:

I have no complaints about botsplash. None

Reasons for switching to Botsplash

Completely out of my control. But I'm so happy we did.

Vendor Response

Brian, we appreciate your support! Thank you for taking the time to leave us a review.

Replied January 2024

Mac W.

Financial Services

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed January 2019

Botsplash review

Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.

Ratings Breakdown

Ease of use

Functionality

Pros:

Being able to have an instant message feature with clients. The layout of the app is easy to follow.

Cons:

Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.

Vendor Response

Mac, thank you for taking the time to write this review. One of our large initiatives for 2019 is multi-agent chat. Regarding texting from direct line(personal mobile), you will require to setup your mobile number in profile section. Once the setup is complete, messages from Botsplash will be delivered to your phone when you are not on the platform. Feel free to schedule an appointment with us if you have any questions - https://calendly.com/botsplash Sorry to hear about the "freezing" problem. We will work with your admin to understand and resolve the same.

Replied January 2019

Todd F.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Botsplash is best in class

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook

Cons:

No complaints at this time. We are always coming up with ideas and [SENSITIVE CONTENT] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions.

Reasons for choosing Botsplash

They had the most robust features, a great mobile app, and were willing to build out a robust velocify integration. It was a no brainer

Reasons for switching to Botsplash

We needed better reporting to track deliverability as well as a mobile app for our sales and ops teams.

Vendor Response

Todd, We appreciate the thorough review! It's great to hear that your outlook on Botsplash is so positive and we truly enjoy working with you. Please don't hesitate to reach out to us if you ever need anything!

Replied February 2022

Christopher R.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Botsplash

10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication.

Cons:

Haven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize

Reasons for switching to Botsplash

Texts were always getting blocked and flagged as spam

Vendor Response

Christopher, We appreciate you taking the time to leave us a review. It's great to hear that your SMS strategy has improved since adopting Botsplash. Please let us know if you need anything!

Replied February 2022

Lindsay J.

Verified reviewer

Banking

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Game Changer

Ratings Breakdown

Ease of use

Functionality

Pros:

Implementing Botsplash into our daily communication with borrowers has been an absolute game changer. It is so easy to use and allows us to be so much more productive!

Cons:

There is not much I do not like about Botsplash, thank you!

Vendor Response

Lindsay, we're thrilled to hear that Botsplash has been a game-changer for your engagement strategy. Thank you for taking the time to leave us a review!

Replied January 2024

Joseph D.

Verified reviewer

Banking

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Couldn't be happier

Great experience! Great customer engagement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer engagement, automated texts are great

Cons:

There is nothing I do not like about his product

Vendor Response

Thank you for taking the time to leave us a review! We are thrilled to hear that our solutions are heping your day-to-day customer engagement efforts.

Replied January 2024

Nicholas T.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Botsplash and you

Botsplash is easy to learn and makes communicating with clients a breeze.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless.

Cons:

There are no major items I dislike. It is a quick texting program that works exactly as you'd expect.

Vendor Response

Nicholas, We're excited to hear that you have found Botsplash to be helpful and easy to use! Thank you for taking the time to leave this review. If you need anything, we're here for you.

Replied February 2022

Marc N.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Great software to use!

Overall this software is fantastic & is a reliable/critical tool in my daily work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, options available, features including dialogue history

Cons:

If I lock out of my computer & log back on I "sometimes" have to close out & reopen it. Not really an issue though

Vendor Response

Marc, Thank you for taking the time to leave this review! Please don't hesitate to reach out to us if you ever need anything.

Replied February 2022

Kellie R.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Highly Recommend Bot Splash

Easy to use and allows us to provide a strong customer service presence

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All us to keep history of the conversations and have the ability to have instant connection with the borrowers

Cons:

There has not been any negative takeaways

Vendor Response

Kellie, Thank you for taking the time to leave us a review! We appreciate you using Botsplash. Please don't hesitate to reach out to us with any questions.

Replied February 2022

Showing 1 - 10 of 55 Reviews

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