Botsplash 2026: Benefits, Features & Pricing

Wondering if Botsplash is right for your organization?

Our Customer Engagement Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews

Overview

Botsplash

4.5

(55)

Pricing

Pricing available upon request

About Botsplash

Botsplash is a live chat solution designed to help businesses in the mortgage, real estate, automotive, insurance, and solar industries engage with customers through various digital channels. Live and automated conversations can be had via web chat, SMS, Facebook Messenger and more. Administrators can create custom reports, route workflows, analyze client data and receive notifications about incoming leads.

Key features of Botsplash include team management, visitor identification, co-browsing, scheduled send, canned messages, and multi-agent chat. Agents can create campaigns to nurture leads, track visitors' locations, share screens with customers and view conversations on a centralized dashboard. Additionally, supervisors can customize the chat widget by adding colors, branding, automation and other elements according to website requirements.

Botsplash facilitates integration with various third-party systems such as Salesforce, WordPress, Twilio, BombBomb, Zendesk, HubSpot and more. Pricing is available on request and support is extended via phone, email, FAQs, documentation and other online measures.

Botsplash Screenshots

Botsplash Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Botsplash Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Botsplash
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Automated Responses
Autoresponders
Campaign Management
Campaign Planning
Campaign Scheduling
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Collaboration Tools
Configurable Workflow
Contact Management
CRM
Customer Database
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Drag & Drop
Engagement Tracking
Event Triggered Actions
File Sharing
Gamification
Geotargeting
Intent Recognition
Interaction Tracking
Knowledge Base Management
Lead Capture
Mass Texting
Message Personalization
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Management
Multi-Language
Natural Language Processing
Natural Language Search
Offline Form
Performance Metrics
Pre-Configured Bot
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Scheduled Messaging
Screen Sharing
Search/Filter
Sentiment Analysis
Shortcodes
Single Sign On
SMS Messaging
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Widgets
Workflow Management

Botsplash Integrations

Freshdesk

Microsoft Azure

Velocify

Five9

Follow Up Boss

Google Ads

See all 16 integrations

Botsplash User Reviews

Overall Rating

4.5

Ratings Breakdown

71%

16%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.8

Functionality

4.3

Brian "Bronco" M.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Botsplash improvement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to communicate with clients/buyers/prospects.

Cons:

doesn't automatically bring contact into my queue... several more steps for me to secure this lead before other loan officers can grab it..

John V.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed October 2022

How Botsplash helps our business

I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business.

Cons:

I wish it would allow you to use more words when you are having a conversation with a new potential client...

Vendor Response

John, Thank you for taking the time to leave a review! We are glad to hear that our product is enhancing your consumer engagement process. Please let us know if you ever need anything.

Replied October 2022

Michael C.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Botsplash Review

Great!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is really easy to use, and it is multifuctional. It is a perfect platform for Amerisave

Cons:

It bugs out or freezes. I have to continue refreshing or logging in and out to make it work. Both edge and IE do this.

Steven W.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Great Texting Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature I like most about Botsplash is how user friendly it is. Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product.

Cons:

I do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution.

Paul M.

Verified reviewer

Financial Services

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed March 2020

Always improving and invaluable support

Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. [SENSITIVE CONTENT HIDDEN] are the best kind of partners you want to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Botsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future.

Cons:

Initially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this.

Brian G.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Botsplash SMS

I use it everyday and it makes me more efficient in my daily routine. The app on my phone works just as well when I'm on the go. Great great product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Very effective and a great time saver.

Cons:

I really can't think of any cons with this program.

Vendor Response

Brian, We appreciate you taking the time to leave your feedback! It's great to hear that Botsplash has increased the efficiency of your daily routine. As always, we're here for you if you need anything!

Replied February 2022

Eric S.

Verified reviewer

Banking

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Crucial for business

Botsplash has definitely increased my new business and communication with current and past clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The scheduled texts feature is extremely helpful and saves time.

Cons:

Haven't had issues and software helps in many business aspects.

Vendor Response

Eric, We appreciate the kind words. It's great to hear that Botsplash is making client communication more efficient for you. Please let us know if you ever need anything!

Replied February 2022

William J.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Love Botsplash!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and how much it helps in all departments

Cons:

Have not found any cons yet. Botsplash is a great company and works with us to customize items that make it even more helpful.

Vendor Response

William, Thank you for taking the time to leave this review and for using Botsplash! Please let us know if you need anything, we're here to help.

Replied February 2022

Michael P.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Excellent Software for Chat & SMS

We decided to implement Botsplash because we wanted to bring on web chat onto our various channels. After implementation, we quickly saw the potential of this product and have sense expanded it to use their text features. The support from Aru and her team has been excellent and I would highly recommend this product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Easy to setup and monitor chats - Reporting - Implementation team was phenomenal - Customer Service

Cons:

- I don't have any complaints at this time

Shawn M.

Verified reviewer

Banking