Convin vs Playvox: Which is best for you?

I enjoy how simple it is to make my own scorecards on the basis of my daily conversations and weights to accurately represent the significance of each need in respect to the training task.

Having clustered call tags makes it difficult to select the right ones since we have multiple lines of businesses and we have the call tags collectively.

I believe the most helpful feature of Playvox is that our Quality team is able leave comments to each of our evaluations and are able to provide us information such as the details of the ticket/case we have handled.

The only thing I do not like about Playbox is that when you have it in a window and you want to open it in another one it does not let you while doing evaluations.