Blackbaud Altru 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Blackbaud Altru

4.0

(41)

Pricing

Pricing available upon request

About Blackbaud Altru

Blackbaud Altru is a cloud-based membership management solution that includes tools to manage ticketing and admissions, cultivate a membership database, convert ticket buyers and visitors, run merchandise, and much more. Designed specifically for cultural organizations to include general admission organizations, museums, zoos, aquariums, gardens, and science centers, Blackbaud Altru provides a 360-degree view of your visitors, members and donors to better identify behaviors and increase revenue.

Blackbaud Altru’s dashboard provides users with a comprehensive overview of their supporters, members and donors and provides data on attendance, membership activity, donations, and more. Users can track activities such as membership renewals, upgraded memberships, dropped memberships, and more using graphical reports. The cloud-based platform facilitates online, mobile, and in-person membership and ticket sales and also allows users to sell merchandise and track inventory.

Blackbaud Altru Screenshots

Blackbaud Altru Pricing and Plans

Starting price: $399.00

Free Trial

Free Version

Basic

$399.00

per feature

No plan information available

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Blackbaud Altru Features

Popular features found in Zoo
Animal Database
Animal Monitoring
Breeding Management
Inventory Management
Medical Records
Ticketing
More features of Blackbaud Altru
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Attendance Management
Attendance Tracking
Campaign Management
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Donor Management
Dues Management
Electronic Payments
Email Management
Email Reminders
Event Calendar
Event Management
Event Scheduling
Forms Management
For Museums
For Nonprofits
Fundraising Management
Gift Shop POS
Member Database
Membership Management
Mobile Access
Online Ticketing
Payment Processing
Point of Sale (POS)
Real-Time Analytics
Real-Time Reporting
Receipt Management
Recurring/Subscription Billing
Registration Management
Reminders
Reporting/Analytics
Reporting & Statistics
Reserved Seating
Sales Reports
Season Tickets
Third-Party Integrations
Ticket Brokering
Ticket Reservations
Volunteer Management
Website Integration

Blackbaud Altru Integrations

Cuseum

Blackbaud Altru User Reviews

Overall Rating

4.0

Ratings Breakdown

37%

41%

15%

Secondary Ratings

Ease of Use

3.5

Value for money

3.9

Customer support

4.3

Functionality

3.7

Adam C.

Verified reviewer

Museums and Institutions

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

A complete non-profit fundraising and ticketing tool

Initially, we saved tens of thousands of dollars migrating our POS, CRM, and online ticketing platforms to the single Altru platform. We've never regretted it. That was about seven years ago, and we're still happily using it. Altru generally does everything we want it to do. It's great for admissions and event ticketing but not a great tool for email marketing or running a gift shop, though it does send bulk emails and allows you to sell merchandise. If you have an email marketing tool or gift shop software, keep it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All our donor, patron, and visitor information is in one place, secure in the cloud. We rely on Altru to keep all our sales, donor, and member records together so we can see all the ways our constituents connect with us. This also makes reporting much easier, having all earned and contributed revenue recorded in one database. This also makes training easier, as there's only one system that many of our staff need to learn and interact with, everyone from ticket sellers to fundraisers. Finally, using one cloud-based system requires fewer administrators and no server hardware, streamlining staff and IT costs.

Cons:

The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions. A general ledger must be set up, fiscal years created, transactions mapped, payment types created, payment methods created, etc. It can be daunting without a background in accounting or bookkeeping. You will need a trained financial professional to help oversee the financial configuration. Blackbaud will help you set this up initially, but you will need someone knowledgeable to oversee those parts.

Reasons for choosing Blackbaud Altru

We talked to museums using Tessitura, and they were frustrated by their need to constantly customize it.

Breanne L.

Verified reviewer

Museums and Institutions

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

That 360 Degree View

While there are several things that I would like to see improved in Altru, I still believe it is still the best product out there for non-seated venues that need a ticketing solution. Our reporting has gotten so much better because we *can* see what members, donors, volunteers, etc have done with our institution. I find the support and ongoing education webinars that Blackbaud offers to be lacking and they need to improve their discovery process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The absolute best part of Altru is that it offers a 360 degree view of our constituents. We can query on many different types of engagement with our institution to see who our donors are or how likely a member is to renew. For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software!

Cons:

Group sales and group sales reporting are woefully underdeveloped (I will never understand why the entire group sales sales method was just left out of the Program Revenue report). Refunds and exchanges are also really terrible in the system. There is no room for human error and trying to offer customer service to our constituents often results in our institution looking bad because the system just won't let us help them in a timely/efficient manner.

Reasons for choosing Blackbaud Altru

It was the best product to fit our many needs (admissions, education, fundraising, membership, summer camp, etc).

Reasons for switching to Blackbaud Altru

We switched because Patron Edge was a terrible product from the start, but also it was sunsetting and we needed a new product. Raiser's Edge has more fundraising capabilities that we wish had been included in Altru, but we do love the well-rounded product.

Hope V.

Verified reviewer

Museums and Institutions

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

A good start but needs streamlining

I use Altru at work for creating events, inputting and checking memberships, checking orders, and checking numbers. I also often issue refunds or look things up for people.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like some features like copying events and being able to look up people/ orders/ information. It is also very easy to check the history of a person/ organization.

Cons:

It really isn’t user friendly. You have to click around constantly to find things and then manually pull some information. There should be some way to streamline it.

Lisa S.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Gotta have me some Altru

Once trained, employees are more likely to become more engaged with the product and will see the advantages of one CRM instead of bouncing from one CRM to another. Customers are happier when they don't have to wait. In fundraising, it is vital to be able to see what donors are also members or ticket buyers opening the door to the ask. Stewardship of donors is simplified with everything about the donor on the screen in front of you during a call or even on your phone on the way to a meeting. Many processes are automatic once set up correctly. And again, customer service and support are tremendous assets for Altru.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to have fundraising, ticketing, events, membership all in one CRM is amazing. It has increased employee production, made patrons and donors happier (less waiting, ease of use), increased fundraising ability by having the ability to see who hasn't donated yet attends/purchases abundantly and relationships between constituents. I absolutely LOVE this CRM and would only consider moving to another organization that uses the product! Training and support are amazing. Support is always available through knowledge base, community, videos and when really stumped, through online chat. And they CARE about helping you with find the answers you need.

Cons:

No CRM is perfect. The canned reports aren't always easy to manipulate when downloaded while the queries can be difficult for those not using them on a regular basis. The prospect management is not as flexible (would like the ability for one person to handle all the fundraiser's management) and can be redundant in places. There are small glitches here and there, and the email ability from Altru is poor, but they are constantly listening to their customers to make needed improvements.

Reasons for switching to Blackbaud Altru

Ticketing was needed and Altru made sense handling the various aspects of the organization.

Verified

Reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Blackbaud Altru PowerStream

Overall experience with Blackbaud Altru it provides great point of sale transaction that creates a sense of ease by all frontline staff. I was comfortable with this experience to be honest.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked about Blackbaud Altru is that it allows a business or educational institution to manage a variety of all in one cloud based activity. A company can manage ticketing for events, programs, membership management or attendance for a educational institution. It is all in one platform that can be used to manage multiple events depending on the organization they can integrate this platform to manage all of their business needs.

Cons:

The least I like about Blackbaud Altru is that it challenging to manage online group sales because it does not allow the organization to be very efficient in the area. It needs to be more simplistic.

sandy t.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used other for more than 2 years

Review source

Reviewed November 2020

Review of Blackbaud Altru

frustrating

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At the time we selected it there was little else available on the market that did so much, especially of rarts organizations

Cons:

Altru proved unruly to manage / non-intuitive / overly expensive, espoecially as new products came along, like Bloomerang

Reasons for switching to Blackbaud Altru

cost / efficiency / ease of data input / clarity and ease of creating reports / retention focus

Stephanie W.

Verified reviewer

Fund-Raising

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed November 2024

Great Solution for Fundraising Shops

I think it's a solid Blackbaud product that allows fundraisers to get the job done, but is a little behind the times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think Blackbaud Altru is a very powerful database, and I love that it has a component to integrate memberships/ticketing information with fundraising donations.

Cons:

There is a really high learning curve with this product, there are also many quirks to the system that don't allow for global changing.

Verified

Reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Endless possibilities

Teaching tools are wonderful. Possibilities feel endless. I enjoy the continuous challenge to use the program in a new way.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ability to creatively use the data base to accomplish analysis, ticketing, membership, fundraising and interdepartmental cohesion!

Cons:

This takes a long time to learn all the different features.

Reasons for switching to Blackbaud Altru

More integration

Lisa H.

Verified reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

My experience with Altru began about 2 years ago. It was easy to use and had many useful features.

Reporting and database management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really enjoy all the reporting and smart queries Altru can produce. It allows your job to be much easier and efficient. I also really am impressed and appreciate the customer support. Since I'm fairly new to Altru, I have a lot of questions. Knowing someone is there to assist means a lot to me.

Cons:

Some of the features are great but at times you have to do 5 other steps in order for something to work. If there was a SOP for everything in Altru already created...I'd be in heaven.

William (Bill) S.

Verified reviewer

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

After 8 years we have found the promised land!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support and the solution go hand in hand. We went "live" just over 12 months and we are learning more and more everyday on how we can leverage the solution. 100% integrated with our accounting. Blackbaud has setup a platform that is engaging and interactive for users to connect with others in the community as well as developers. The solution is improving and so are we.

Cons:

Sometimes we find development improvements that seem critical to our organization to take longer then we would like. But we live in a day of instant gratification and once recognized we can be patient.

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