Centercode 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Centercode

4.2

(77)

Pricing

Pricing available upon request

About Centercode

The Centercode Platform transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology like plug-and-play project planning, engagement automation, and smart reporting to produce rapid results with minimal time investment. Imagine continuous, up-to-the-minute customer insights ahead of every release.

Feedback scoring module of Centercode enables enterprises to automatically display reviews with the highest impact and prioritize as well as categorize them for improving product quality. Its dashboard helps management and executive teams to display information in a centralized platform and keep all stakeholders informed about the latest updates across pipelines. Additionally, users can generate custom reports based on relevant data using engaging visualizations and automate scheduled reports for sharing them with team members.

Centercode comes with an application programming interface (API), which allows integration with various third-party applications and existing systems, ensuring workflow automation and customer satisfaction. Pricing is available on request and support is extended via documentation, phone, email, and on...

Centercode Screenshots

Centercode Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Centercode Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Centercode
Action Management
Activity Dashboard
API
Bug Tracking
Collaboration Tools
Complaint Monitoring
Customizable Questions
Customizable Reports
Data Analysis Tools
Data Import/Export
Email Marketing
Feedback Management
Idea Management
Issue Management
Issue Tracking
Knowledge Management
Milestone Tracking
Mobile Survey
Multi-Channel Data Collection
Parameterized Testing
Performance Metrics
Predictive Analytics
Prioritization
Progress Tracking
Project Management
Project Planning
Prototype Creation
Question Branching
Question Library
Real-Time Analytics
Real-Time Reporting
Reporting & Statistics
Requirements-Based Testing
Response Quotas
Response Validation
Scoring
Self Service Portal
Skip Logic
Status Tracking
Support Audio/Images/Video
Surveys & Feedback
Task Management
Usability Testing

Centercode User Reviews

Overall Rating

4.2

Ratings Breakdown

43%

10%

Secondary Ratings

Ease of Use

3.4

Value for money

4.1

Customer support

4.5

Functionality

4.0

T Ryan A.

Verified reviewer

Construction

201-500 employees

Used daily for more than 2 years

Reviewed September 2019

Product Review

Overall I am very happy with Centercode and would recommend them to any customer research group looking to conduct Alpha, Beta, or Field testing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Centercode is an excellent tool that helps Bluebeam organize test participants and run multiple simultaneous customer validation projects. Being able to use data science to turn the "voice of the customer" into actionable business intelligence has made our products better and helped foster a sense of cooperation and trust between Bluebeam and our Customers.

Cons:

The administrative interface takes a while to get used to. I was a DBA for several years so the "data model" and filtering make sense to me, but for some of our design and product users the ability to review feedback has been a struggle.

Reasons for choosing Centercode

I was not involved in this decision as I was not a stake holder at that time.

Reasons for switching to Centercode

there was no way to report an analyze the data. centercode makes communication, agreement management, and build distribution very easy.

Jocelyn P.

Verified reviewer

Computer Software

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed October 2021

Initial pilot feedback

The Centercode team was great to work with and I believe we have started to create a great foundation for our partnership moving forward. The program we piloted was challenging and we ran into some unforeseen challenges but the team remained positive, creative and committed to getting the best possible results.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and ability to quickly communicate to testing community to encourage engagement and gather feedback.

Cons:

For our purposes, the weekly reports seemed like a little bit of overkill but I can see where the level of detailed information would be valuable in a more 'typical' program. It would be nice if the output could be more tailored based on the program but that may be because we purchased the 'off the shelf' program initially.

Reasons for choosing Centercode

Felt it was a more comprehensive product/program with team available to ensure success. Centercode is a market leader and has great customers so this made us feel confident with our decision.

Tillmann R.

Verified reviewer

Music

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed March 2020

Music technology is a long-term experience

Centercode is an one-stop-solution for private beta testing. There are great things about it and things that could be improved. At any time the Centercode Team will be there for you, to train or explain to you how things work. So overall it's a pretty good experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Centercode helps with getting long-term feedback from a dedicated community of (private) beta participants. It's an all encompassing tool supporting our needs for: - hosting and communicating with our UR & QA communities - collecting unsolicited feedback (forums, suggestions) - collecting focused, solicited feedback (surveys, emails)

Cons:

Workflows are abstract and usually there is one, abstract way to setting something up. The IA is mostly centered around artefacts not workflows, which doesn't help. If you don't use or set up workflows all the time, you need to constantly relearn a lot. This can lead to fewer users (internal users, like designers or developers) engaging with the software. The whole user experience definitely leads to a bias in external user participation, only technically inclined people will participate actively on this platform.

Reasons for switching to Centercode

This was a while ago. IIRC it had to do with the limitations with distributing beta releases.

Kathy D.

Verified reviewer

Construction

10000+ employees

Used weekly for less than 6 months

Review source

Reviewed March 2020

Single Platform to Manage Alpha/Beta Programs

I think the positives definitely outweigh the negatives - so glad to have a single platform where I can manage, collect, and review alpha and beta feedback. Not sure how I lived without it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Centercode is a fantastic solution for any org wanting to run an efficient alpha or beta program - it allows you to manage the entire end-to-end process in one platform. Onboarding users is a breeze - the platform allows for surfacing of appropriate NDA's, the builds that you want the users to access, and all of the tasks that you want your users to tackle. We leverage the forums to encourage feedback and discussion from our testers, and to promote discussion between testers. Their online guides + educational materials available online a superb and super helpful.

Cons:

The overhead of setting up a project is not always intuitive - you sometimes end up digging through the various Project Tools to determine where things need to be setup. The way Centercode has determined you should gather feedback is okay 90% of the time - on the odd occasion that you need to run an alpha with a little less overhead for gathering feedback, it can be a little rigid.

Reasons for switching to Centercode

We used a combination of Gainsight, Slack, and Google Sheets to manage our alpha and beta releases previously. Not ideal having to use multiple tools - a single platform very much simplifies the process.

Joy T.

Verified reviewer

Consumer Goods

201-500 employees

Used daily for less than 2 years

Reviewed March 2021

Every Company Should Implement Customer Validation Testing

One stop shop for all my beta tests. Great platform that gets better over time. Customer support is outstanding. I've never had a poor experience using the platform for going on 2+ years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That I can be creative and create the exact test space needed dependent on the products / app I am testing and structure the surveys and feedback based on my teams deliverables (goals).

Cons:

Just minor things like having to replace survey links test over test (annoying when I am running multiple tests). My team also has to separate iOS and Android as individual test spaces, it'd be nice to be able to hold everything in the same test space but shield iOS vs. Android testers.

Rachel W.

Verified reviewer

Consumer Electronics

51-200 employees

Used daily for less than 6 months

Reviewed March 2021

Dense tool that requires training to utilize well; good for forums but not great surveys and reports

Overall, I am glad we are using Centercode but I think they have room to improve in making the tool more user friendly.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that it keeps our 200+ monthly Beta users organized for us in one place (before, we had to manually track who was in our Beta in Google Sheets. It makes it really easy to communicate with our users all at once and automatically give them ongoing surveys. I also like the forum elements like praise, ideas, and problems where users can add things and upvote others. This helps me with prioritization as a product manager.

Cons:

The survey report tool is so clunky and takes a long time to create a report with all the right filters etc. I have to re-add all the filters for every single chart or graph in my report, so the whole process just takes forever. It is a dense tool with lots of options and features so if you haven't gone through the training, the UX is not intutive.

Verified

Reviewer

Computer Software

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Easy to use, powerful tool for gathering Voice of Customer and BETA feedback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy for admins (like myself), team members, and external customers to use. The email integration and automatic update notifications is extremely powerful and useful.

Cons:

In some of the more powerful administrative functions the UI/UX is confusing, or lacking in clarity. Specifically, in the customer onboarding there are some non-intuitive functions that need to be updated. But once you know how they work, they are easy to do.

Conor M.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Reviewed August 2019

Essential for any validation professional

Centercode solves the problem of validating features at scale. Without a validation platform, validating a single feature is a full-time job. With Centercode, I can run several projects simultaneously and easily track my team's management of individual projects. Any questions or concerns I have with Centercode are addressed promptly; they're a pleasure to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a comprehensive feature validation solution. I can do almost anything within the scope of validation using Centercode and what I can't do is usually easy to work around. It allows me and my team to manage validation projects at scale.

Cons:

I'd like to see minor bugs and UX issues addressed more frequently than they are. It'd be nice to have more comprehensive documentation as well.

Julia P.

Verified reviewer

Computer Software

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Centercode SaaS Platform

Centercode is used for our Enterprise Software betas - I've been very pleased with the ability to provide a 24x7 support platform for our beta testers to find information, access code and request assistance. I'm also able to report on feedback items to ensure timely responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility, data capture and reporting

Cons:

Would like more included APIs to easily integrate with other systems

Reasons for choosing Centercode

We found the Centercode platform to be of high quality with many years in the beta business, met most features we were looking for and was cost effective

Jenna D.

Verified reviewer

Consumer Electronics

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

One-Stop Shop for Customer Validation

Centercode allows us to not only have a place to "house" and communicate with all of our testers, but a place for these testers to see tasks, submit bugs/suggestions, complete surveys, and contact us. Additionally, the reporting tool is a great way to get info to stakeholders.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

- All testers in one place - Many features (email, surveys, reporting) - 1-20+ projects - Customer support

Cons:

Many features = lots to set up/pay attention to (but a template helps!)

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