PetDesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

PetDesk

4.7

(180)

Pricing

Starting at $249.00 per month

About PetDesk

PetDesk transforms how your practice engages with clients by automating the administrative busywork that's draining your team while delivering the engagement and communication options clients demand. Our veterinary-specific platform connects directly to your PIMS, simplifying everything you do today from appointment booking and reminders to communicating with clients and phone calls. Unlike general healthcare solutions or disconnected point products, PetDesk delivers a complete client engagement ecosystem designed specifically for veterinary workflows that flexibly grows with your practice.
The result? Your front desk spends less time on the phone. Your clients get the convenient digital experience they expect. Your team reclaims at least a day every week. And you get to focus on what actually matters—simplifying your clinic operations, supporting your team, and ensuring exceptional care to the pets that need your clinic.

PetDesk Screenshots

PetDesk Pricing and Plans

Starting price: $249.00 per month

Free Trial

Free Version

Basic

$249.00

per month

No plan information available

PetDesk Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of PetDesk
Activity Dashboard
Appointment Scheduling
Communication Management
Email Reminders
Patient Records Management
Reminders
Reporting & Statistics
Self Service Portal
SMS Messaging
Telemedicine
Third-Party Integrations

PetDesk Integrations

Covetrus Pulse

Hippo Manager

ASI-ware

PetDesk User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

24%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.5

Brittany R.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

PetDesk Review

Previously 4

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Previously 4

Functionality

Pros:

PetDesk was extremely easy to navigate, and provided clients with a portal for the pet's records.

Cons:

We had repeated issues with the reminder system, and eventually cancelled PetDesk all together.

Reasons for choosing PetDesk

Pricing and services provided.

Kathy H.

Verified reviewer

Veterinary

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Attractive appointment system

New user as a result of vetstoria merger

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly app, sort by ratings, phone and desktop capabilities, able to customize to practice preferences

Cons:

Doesnt sync automatically with practice PIMS

Reasons for switching to PetDesk

Part of company merger, wasnt a choice to opt out

Michael S.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

10/10 Recommend PetDesk

PetDesk has helped our hospital differentiate ourselves from the others in a crowded market. We focus on a positive client experience, and PetDesk has helped us deliver on that focus. We have used PetDesk since we started Family Pet Health, and I believe we would not be as successful without them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use by both clients and team members makes PetDesk an integral part of our business. Clients' use of PetDesk decreases the amount on incoming calls that we experience, and that helps to lower the stress levels of our entire team.

Cons:

I wish that there was a better alert system when someone sends us a text or request for appointment. If we are using our PIMS, we can't tell that something new is happening on PetDesk. I also wish there was a mobile app for the hospital side of things rather than having to login on a web browser.

Candice C.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Convenient communication with our clients

So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc.

Cons:

The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything.

Reasons for switching to PetDesk

Better features with PetDesk. We did not have a very communicative relationship with our rep at the time and their software was not appealing or easy to navigate.

Kristen L.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2021

PetDesk has been a great addition to our hospital

Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls.

Cons:

There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability. I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend.

Reasons for choosing PetDesk

I did look into using Rapport that integrates with Avimark. I didn't like how they tried to push for us to allow clients to schedule online, PetDesk has this but doesn't push it. I liked PetDesk's interface as it was bright, easy to see, and user friendly. Rapport was not appealing to the eye when it comes to design. Even though PetDesk is still on the higher end of affordability for a small animal hospital it was cheaper than Rapport.

Reasons for switching to PetDesk

Vetstreet was not helping our clients stay in contact with us. The online portal was not cell phone friendly so a lot of our clients did not log in. We needed something that was user friendly so our clients would be more willing to log in.

Sharon A.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2021

PetDesk in Small Animal Practice

PetDesk has been a great asset to our veterinary practice. The staff time saved and postage/postcard expense saved in processing manual reminders alone is worth the cost of PetDesk. We have new and increased avenues to communicate with clients and they with us in our "phone/social media connected world. Customer service is also good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PetDesk has made a large impact on our daily functions with integration into Avimark, sending reminders and confirmation of appointments. Clients like the mobile app and it offers another level of client communication. Staff time on the telephone is reduced. The software is easy to use and train. Integration was very easy and successful.

Cons:

Handling new client requests via the PetDesk link on our Website can be challenging as a call or other forms of communication are needed to set up new clients.

Reasons for choosing PetDesk

Weave could not provide the Avimark integration required to send reminders and the overall Aviamark integration was not as progressive and easy to use.

Mary S.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

PetDesk ROCKS!

I think I already covered this above

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! [SENSITIVE CONTENT HIDDEN] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK! Mary

Cons:

There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it!

Reasons for switching to PetDesk

We were getting poor service. Especially customer service. And our reminders were a problem. We tried to work with them, but got nothing but frustration. PetDesk blew them out of the water in the first week.

Courtney K.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Great App for Clients

Petdesk has a great support team, whenever I had a issue they were very quick in getting it fixed for us. We would still be with Petdesk if we didn't come along the other software that we switched to.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature that we liked the most was that clients were able to have their pets medical records and had the capability to email their pet's vaccine record to their groomer or boarder.

Cons:

We just cancelled our services with PetDesk because we switched over to Vetstoria who can allow our clients to live schedule. With PetDesk there was a lot of phone/text tag trying to figure out which appt time worked best for them.

Reasons for choosing PetDesk

Petdesk had more to offer then AllyDVM plus all of the services that we wanted Petdesk had!

Julie L.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Review

CUSTOMER SERVICE. I had never done a website set up before, they had always been cookie cutter sites. I really enjoyed working with the staff and loved watching them make our ideas come out- Customer service follow-ups-I wish I had more time to spend with them to be able to take advantage of what there is to offer. (texting)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reminders, texting clients, mass messaging-during bad weather situations or power outages, I am able to access from home or my phone to contact clients. CUSTOMER SERVICE-Start to finish and continues to be the best thing about this company. (So don't go changing that)!

Cons:

I would say when scheduling an appointment from an owners request, lag time during their response, will cause them to lose that time. Without having to block times off, there is not really a good way to manage that. Having said that, I feel like there is not a great way to fix that either.

Reasons for choosing PetDesk

Customer service and follow ups.

Reasons for switching to PetDesk

Not enough services, customer service was terrible

Char T.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Love it! But needs some upgrades.

Overall, everything has been great! Customer service is exceptional as well as Tech Support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When we initially purchased this, we need a company that was ahead of what others were doing. It was easy to transition to and get our clients to use.

Cons:

We need the ability to accept payment through the app (other than CareCredit's link to their site). Televet offers this option. We also like the ability to send electronic forms. We'd like to be able to have separate logins or the ability to track who is texting with the client.

Reasons for choosing PetDesk

We considered VitusVet about a year ago. We stayed with PetDesk because it's geared equally between client and clinic use.

Reasons for switching to PetDesk

Cost and product offerings.

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