FluentStream 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FluentStream

4.6

(71)

Pricing

Starting at $20.00 per month

About FluentStream

FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business.

Key Features:

● Cloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration.
● Intuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface.
● Analytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity.
● Mobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS.
● Advanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing.

FluentStream Screenshots

FluentStream Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Essential

$20.00

per user, per month

Plan includes:

24/7 Technical Support
99.99% Service Uptime Guarantee
Browser Dialing
HD Video and Voice Quality
Internet Fax
Multiple Office Support
Personal Onboarding
Unlimited U.S. Calls

Advanced

$30.00

per user, per month

Plan includes:

24/7 Technical Support
99.99% Service Uptime Guarantee
Analytics
Auto-Attendant
Browser Dialing
HD Video and Voice Quality
Internet Fax
Multiple Office Support
Personal Onboarding
SMS / Text Messaging

Complete

$45.00

per user, per month

Plan includes:

1000 Free Toll-Free Minutes
24/7 Technical Support
99.99% Service Uptime Guarantee
Analytics
Auto-Attendant
Browser Dialing
CRM Integrations
HD Video and Voice Quality
Internet Fax
Multiple Office Support

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FluentStream Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of FluentStream
AI Copilot
Alerts/Escalation
Archiving & Retention
Automatic Call Distribution
Blended Call Center
By-Extension Reporting
Call Center Management
Call Duration
Call Queues
Call Tagging
Call Tracking Metrics
Call Transcription
Call Transfer
Call Volume
Campaign Management
Computer Telephony Integration
Conferencing
Customizable Reports
Inbound Call Center
Inbound Reporting
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
On-Demand Recording
Outbound Call Center
Outbound Reporting
Performance Metrics
Phone Key Input
Predictive Dialer
Presentation Streaming
Real-Time Analytics
Real-Time Monitoring
Recording
SMS Messaging
Support Ticket Management
Surveys & Feedback
Text to Speech
Unattended Call Management
Video Conferencing
Voice Mail
VoIP
VoIP Connection
Who Answered Log
Workflow Management

FluentStream Integrations

Microsoft Teams

FluentStream User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

20%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.8

Functionality

4.4

Cody B.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

THANK YOU

Outstanding. I've been so pleased with this company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FluentStream has phenomenal customer service. After dealing with the major phone companies for so long, it became very stressful and even costly for our business. However, Fluentstream is a company that seems to truly care.

Cons:

I wish that there were some better options for compatible hardware and even better guidance from the company in terms of finding appropriate hardware.

Russell V.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for more than 2 years

Reviewed March 2024

Good service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours.

Cons:

none; I find it super useful and easy to navigate.

Oliver L.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Over charged for 5 years, refused full refund!

At first good, at the end less than satisfactory, actually very disappointing. This not the company we contracted with in 2015.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At this time: none. There is nothing positive to add.

Cons:

This was a VOIP service which worked well at first. Over the last year service for technical problems was poor, especially with the call forwarding feature. In April of 2017 my wife was diagnosed with cancer. We also had to close a second office. Up to April 2017 we were using 6 lines. With the office closure of the second office, 2 lines were dropped and Fluentstream was notified of this. However, they continued to bill for 6 lines instead of 4. Then in July 2019 they upped the number of lines to 8. All told this amounted to $1799.00. When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor. This was probably a mistake. The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation. They knew we were changing vendors, but offered a credit on future bills of $899 or $354 in cash. We are very disappointed with the whole experience with this company.

Jay W.

Verified reviewer

Printing

2-10 employees

Used daily for more than 2 years

Reviewed March 2024

Excellent service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost and connectivity, very low cost and connectivity is excellent.

Cons:

No Cons

Verified

Reviewer

Legal Services

Used daily for more than 2 years

Review source

Reviewed December 2017

High quality VOIP phone service, very helpful customer service; so-so portable service.

High quality VOIP service, ability to make and receive calls when away from my office.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Cons:

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Customer service second to none!

I've never had an issue that there hasn't been someone right there to immediately help me get the issue resolved. And they're not just efficient - they're friendly and personable, too. It's always a pleasure to work with them!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's easy to use, which makes it great to be able to get new people up to speed.

Cons:

It's sometimes hard to configure a new device - HOWEVER, that's offset by the fact that there's ALWAYS someone at FluentStream who is ready and willing to help me get it done, and quickly.

Verified

Reviewer

Human Resources

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Excellent people to work with

We are able to log sales and customer care calls directly to Salesforce with ease, which helps our company be more efficient, and better organized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the customer support team. They are on top of any error you may come across which isn't frequent. Also, you talk to someone in the USA, another huge win. Not only have they had a great track record with regards to solving errors quickly, if they can improve on an area of the user portal they do, and constantly take suggestions for features.

Cons:

Some of the terms for describing features can blend together with regards to the setup.

Verified

Reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Easy way to migrate to VOIP

Have been using for years

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It just works like it should, with no real hassles.

Cons:

Would like easier online portal, with all extensions able to access a single online fax number

Christina E.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Very happy with FluentStream for VoIP

Wow! So...we have been with Fluentstream for approximately 6 weeks. I have to say, we have had the BEST CUSTOMER CARE experience. I went from land lines to voip and honestly did not know what I was doing. Its all new to me. I was pleased with the patience and the crew. We did something dumb and ordered yealink phones off eBay instead of the pre-fixed ones via Fluentstream. I spent hours trying to get them to work and the issue was the software was 6+ years out of date! I wasted time and energy but what was great was the reps at Fluentstream who were patient with me and worked with me until we got the old phones working. I have had a few issues since but they are phone related and Fluentstream answers their chat or emails RIGHT AWAY. We could not be happier. Bottom line: Go with Fluentstream and order their phones.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EXCELLENT CUSTOMER SERVICE and great quality lines - everyone can hear us!

Cons:

None so far. We have been pleased with Fluentstream.

Erik H.

Verified reviewer

Used unspecified for free trial

Review source

Reviewed April 2016

FluentStream - My goto Voip provider

I have now been a Fluent partner for some time. I only recommend services to my clients that I would use, and I do. In todays every growing internet world there are so many choices when it comes to vendors, more that you can imagine. Mainly all can get the job done, but we have to decided who are we most comfortable with, who we are giving are business to? Who do we want to work with in the challenging times? This is how I decide on who to work with and not just what technology I am buying. Fluent combines excellent technology and service, which results in authentic value. In todays world buying the "right" relationship is key.

Ratings Breakdown

Pros:

24/7 support - US based support. Custom configurations to meet your business needs. No monthly contracts.

Cons:

Bring your own internet. No routers or network equipment provided as a service.

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