Novocall 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Novocall

4.8

(109)

Pricing

Starting at $25.00 per month

About Novocall

Novocall is a cloud-based marketing solution that enables businesses to streamline processes related to customer communications, lead generation, conversation tracking, client follow-ups and more. Customers can utilize the platform to send messages and schedule return calls in case of agents' unavailability.

Novocall allows organizations to track interactions with website visitors and capture callers' details such as name or contact information. Administrators can use the dashboard to monitor changes and gain visibility into the call or message type across communication channels. Additionally, it lets users send pre/post-call messages or emails to clients and set up triggers to engage with interested website visitors.

Novocall facilitates integration with various third-party applications such as Salesforce, Google Analytics, Hubspot, Microsoft Outlook and more. The product is available on annual and monthly subscriptions and support is extended via phone, FAQs, documentation and other online measures.

Novocall Screenshots

Novocall Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Starter

$25.00

per user, per month

Plan includes:

Admin & Security
Call Distribution
Call Forwarding
Call Recording
Calls
Facebook Pixel
Flock
Google Analytics
Inbound Call Automation (Contact Form)
Inbound Call Automation (Website Widget)

Pro

$49.00

per user, per month

Plan includes:

Admin & Security
Call Distribution
Call Distribution to Teams
Call Forwarding
Call Recording
Calls
Facebook Pixel
Flock
Google Analytics
Hubspot

Enterprise

Pricing available upon request

Plan includes:

Admin & Security
Call Distribution
Call Distribution to Teams
Call Forwarding
Call Recording
Calls
Facebook Pixel
Flock
Google Analytics
Hubspot

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Novocall Features

Popular features found in Inside Sales
Auto-Dialer
Call List Management
Call Recording
CRM
Email Management
Interaction Tracking
Lead Capture
Multi-Channel Communication
Performance Management
Reporting & Statistics
Sales Pipeline Management
More features of Novocall
Activity Dashboard
API
Automatic Call Distribution
Calendar Management
Call Monitoring
Call Reporting
Call Routing
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Campaign Management
Chat/Messaging
Conversion Tracking
Dashboard
Data Import/Export
Keyword Tracking
Lead Distribution
Lead Generation
Lead Management
Live Chat
Performance Metrics
Recording
Reminders
Third-Party Integrations

Novocall Integrations

Google Analytics 360

Microsoft Outlook

Flock

Google Calendar

Microsoft Teams

Google Ads

See all 11 integrations

Novocall User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.6

Mat K.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Designed with conversation in mind

The first day that we installed Novocall on our website, which was really easy by the way, we had people scheduled calls with us. From those calls we actually had someone purchased tickets to our event that brought in over $1000 of revenue. I would highly recommend this tool to everyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like best about Novocall Is the ability for my website visitors to schedule a call back with me. When we aren’t available we still have the opportunity to connect with people who are considering our services.

Cons:

I can’t think of anything that I don’t like about this product. It truly was designed with conversations in mind.

Alan T.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Dealing with wrong entry of phone number

Overall experience is great so far!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use of the system to allow people to connect to us easily and fast. Its a really cost effective solution for business that wants quick answer.

Cons:

I have experience people having typo error and in the end the call was connected to someone who did not submit the info through the form. This can cause unwanted nunisance to receiver. Worst case scenario is, someone purposely submit false number to request for call and not only make our company a spam but caused us to get into trouble with the law for spam.

Gourav M.

Verified reviewer

Human Resources

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed March 2019

Saves lot's of time from email follow-ups and chatting

We're quite happy and it's really good for B2B clients as saving our time, efforts and money. Sometimes the clients got afraid of getting a call from an international number.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's really a good tool which converts visitors in lead or callers. Chances of increasing the prospect are really quite high.

Cons:

I wish if we can set the duration of call from 5 mins to 10min as who on earth has time to talk for 20 mins? Secondly, they need to increase the number of countries from 42 to at least 80.

Martyn L.

Verified reviewer

Internet

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Paid for itself on day 1

Great product, great support and development.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Adding the software to my website was simple and took around 15 minutes. The very next day, I received a call directly from the website and turned the caller into a customer. It doesn't matter what industry you are in, even eCommerce, some customers like to speak with someone and Novocall makes it so simple for them.

Cons:

I know they are developing this feature, but it needs to integrate with my diary or else a call could be scheduled when I am not available

Graham L.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Brilliant!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This widget was so easy to install on our site. It looks great and works flawlessly. This feature pays for itself with just one extra sale per month but we know we're getting much more than that! I just love how it turns passive visitors into actual hot leads so easily.

Cons:

Nothing really not to like. I guess the only thing I can suggest for future development would be to also have the option of live chat. That way a 2nd widget wouldn't be necessary

Jamie S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Great tool, works just like callpage

Overall I loved it. Hoping to come back to it one day but in the meantime I will keep recomneding friends to it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked how easy it was to get setup and begin running on my website.

Cons:

For us, it just didnt seem to generate any extra calls. Ive seen these tools work great in the past. The other issue was the intergration asepect and being able to book calls into my calander was a big feature I wish they had.

Sumeet M.

Verified reviewer

Media Production

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

A significant tool to connect with clients

We're quite impressed by this tool and it's certainly a must have tool for all the companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really liked this tool as it's giving us an opportunity to connect with our clients as per their availability. Good call quality and no need of internet to get connected.

Cons:

I wish we could set the call duration or can decrease to 10 mins as standard call duration.

Jeremy G.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

A rocket ship for leads and sales

The gap between inquisitive customers and personal service is always a challenge. Overall, Novocall has enabled us to close this gap significantly.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Straight to the point contact option for website visitors. Phone calls are the #1 way we close sales in our company.

Cons:

Interface could be a bit more streamlined - would like to see custom styling options.

Rohit S.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Great Team

I have had chance to interact with the Novocall team and they are very responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Team is fast to implement update / makes fixes. 2. The software is easily to implement on your site. 3. Big list of country you can get calls from.

Cons:

1. Some features still need enhancement. 2. Integrations have to added to the platform.