Novocall 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Novocall

4.8

(109)

Pricing

Starting at $25.00 per month

About Novocall

Novocall is a cloud-based marketing solution that enables businesses to streamline processes related to customer communications, lead generation, conversation tracking, client follow-ups and more. Customers can utilize the platform to send messages and schedule return calls in case of agents' unavailability.

Novocall allows organizations to track interactions with website visitors and capture callers' details such as name or contact information. Administrators can use the dashboard to monitor changes and gain visibility into the call or message type across communication channels. Additionally, it lets users send pre/post-call messages or emails to clients and set up triggers to engage with interested website visitors.

Novocall facilitates integration with various third-party applications such as Salesforce, Google Analytics, Hubspot, Microsoft Outlook and more. The product is available on annual and monthly subscriptions and support is extended via phone, FAQs, documentation and other online measures.

Novocall Screenshots

Novocall Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Starter

$25.00

per user, per month

Plan includes:

Admin & Security
Call Distribution
Call Forwarding
Call Recording
Calls
Facebook Pixel
Flock
Google Analytics
Inbound Call Automation (Contact Form)
Inbound Call Automation (Website Widget)

Pro

$49.00

per user, per month

Plan includes:

Admin & Security
Call Distribution
Call Distribution to Teams
Call Forwarding
Call Recording
Calls
Facebook Pixel
Flock
Google Analytics
Hubspot

Enterprise

Pricing available upon request

Plan includes:

Admin & Security
Call Distribution
Call Distribution to Teams
Call Forwarding
Call Recording
Calls
Facebook Pixel
Flock
Google Analytics
Hubspot

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Novocall Features

Popular features found in Inside Sales
Auto-Dialer
Call List Management
Call Recording
CRM
Email Management
Interaction Tracking
Lead Capture
Multi-Channel Communication
Performance Management
Reporting & Statistics
Sales Pipeline Management
More features of Novocall
Activity Dashboard
API
Automatic Call Distribution
Calendar Management
Call Monitoring
Call Reporting
Call Routing
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Campaign Management
Chat/Messaging
Conversion Tracking
Dashboard
Data Import/Export
Keyword Tracking
Lead Distribution
Lead Generation
Lead Management
Live Chat
Performance Metrics
Recording
Reminders
Third-Party Integrations

Novocall Integrations

Google Analytics 360

Microsoft Outlook

Flock

Google Calendar

Microsoft Teams

Google Ads

See all 11 integrations

Novocall User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.6

Egor U.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2021

Helps to connect with potential customers

Novocall helps me a lot to get my phone ringing by pro-actively prompt the set visitors to contact me with their booking requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Novocvall puts a widget with the phone icon on it on the screen (bottom right for example) and clients can connect to an agent by entering their phone number and asking to Call them now or they can schedule a call later. They also can message from there instead. The best part is that you can set up this as a popup on scroll, or after a certain time, on idle. Therefore you proactively prompt your site visitors to connect with you.

Cons:

No voicemail Can not import and host your own numbers Call recording is only available on a Business plan Only works as a website widget. Can not be set up as a direct call dial to the agents' numbers Can no the used as a call tracking

Victor M.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

One of the best app investments I've ever made

I set up Novocall the very first day I got it. It was great. After using it for a couple days I started getting more customer to speak with and made more sales. I ended up upgrading because the proof was there and it worked. Using the Novocall app my sales have increased and in the first two months alone the amount of sales it brought in paid for the Novocall app 10x over. Thanks JJ and everyone at Novocall. Please keep improving and innovating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gives the ability for my online customers to easily get in touch with myself or my staff. We use FAQs and bots but when people shop online, they often have questions that need immediate personal one-on-one answers and Novocall gives an instant solution that FAQs or bots just can't do. On the back end, the ability to easily setup, customize, add other users was a great experience.

Cons:

I use another type of software similar to Novocall. It would be nice if after the call customers would receive a notification by sms, email or right through the app to leave a review for our business or just a rating for feedback of the call. But I'm sure they working on this. I use Shopify, and while installation was a fairly easy (just insert a line of code), it would be nice if there's a Shopify integration. But I think this is on Novocall's roadmap as are calendar integrations and more.

Verified

Reviewer

Utilities

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed October 2018

Good value prop

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the service offering and simplicity in implementation to our multiple website.

Cons:

It has technical issues when it comes to call routing (e.g. try disconnecting the call when you get)

David K.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

It works!! But....

See the information above about my customer service experience. I purchased this from App Sumo for a one time price--based on the customer service I have received thus far I am not sure that I would become a monthly subscriber.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the widget is easy to set up and configure. i like the idea that I can place a really big CALL TO ACTION (call us...literally) on my site.

Cons:

I asked a customer service question during regular US Business hours and I was told they were off line. The question was "Can I set up more than one widget". The answer I got back, by email 8 hours later was YES. While that technically was the answer, I don't know how to do it. So, my bad for asking, maybe a poor question. But their bad for not anticipating my real need...the HOW to set up a second wdiget.

Vendor Response

Hi David, I'm sorry for the poor support reply. I've dropped you more information answering your question and let me reassure you that it should not happen again. Also, reviewing our support protocols and guidelines now. Thanks for telling us!

Replied October 2018

Mark H.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Experience the Joy of Novocall

Getting my customers to get in touch with me without them needing to dial a number or paying for the call is obviously what Novocall does. It does this very well. My experiences so far are only superb. Very excited about the upcoming features mentioned in the roadmap.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is incredibly easy to set up! I did have some minor question and they were quickly addressed by a real friendly support team. For a relatively new product, the feature set is amazing. Novall is very stable and I have not encountered any glitches in the system. Very excited to have a good alternative for CallPage, which unfortunately has let me down a couple of times. Now in the process of switching my whole setup to Novocall! Definitely recommend. Try it yourself.

Cons:

The roadmap is very ambitious. This is not a negative point really. I do expect that their team will roll out new functionality in a fashionable time without disrupting the quality of the service. But that is something only the future will tell.

Micka M.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Simple, clean & almost perfect

Overall it’s a simple yet highly effective tool that can take your website to the next level.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to install/add to your website, the directions provided by Novocall are fantastic. The instant call feature allows for a professional telecommunications image without requiring a landline or over advertising of a mobile number which we all knows leads to annoying marketing calls! I particularly enjoy the pop up option when a user starts to navigate away from your site or a certain page.

Cons:

The only limitation is the rigidness of options. It would be great to be able to deactivate certain features, or have a little more flexibility on pop up timing, widget location. But that’s all minor stuff. The only major limitation is lack of integration with your existing calendar, which means you could get a missed call when you are unavailable, making for a poor user experience.

Manuel C.

Verified reviewer

Photography

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

Bes and most affordable platform for callback requests

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app is really clean and customizable. The platform offers the flexibility to customize every aspect of the widget and you can create as many widgets as you want. You can also trigger the popup using different visitor's behaviors. You will be able to integrate it with slack and knows about the call even before the call comes in!

Cons:

You don't have the option to have unlimited calls, but, none of their competitors have that option either.

Raul F.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2018

Works great, gives good leads and builds trust on the brand

It has allowed me to close some sales that otherwise would be difficult to close. For example people from other countries that did not really trust a website from other continent, or people wish issues on the check out process.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I am a solo entrepreneur who runs a small ecommerce shop that sales internationally. While other online chat tools are great, many times I am not in front of the computer or paying attention to the chat window. Then Novocall comes handy, because customer can just get a free call from any country in the world, and I am alerted by phone of the call, so I can easyly noticed. Also it looks good to have in the website as the icon looks very professional, it shows the country flag to each sutomer (so states that we serve to that country) and it is highly customizable. Also has the option to send a written message, call me later option (schedule a call for when I will be available), or to contact via whatsapp.

Cons:

My overall impression is good. At the same time, I must say that I lack data of how people feel about that "call me option". Maybe I should run some AB test to be able to say. I do not get too much calls to tell the truth.

John S.

Verified reviewer

Furniture

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Close more sales and generate more leads the right way

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The signup process was very easy and the team replied straight away with any questions I had. Novocall is a solid and well coded platform and is perfect for my business and for customers all around the world who would like an instant call back. Novocall hits this out of the park. From defining my working hours, installing this on my site to testing the call quality, everyrhing was intuitive and painless to ser up. I can't recommend this product enough

Cons:

None that I can find at the moment. I guess if I was to be picky, I would maybe have a better price structure for the additional call credits. (Buy more and get extra) - it gives the user to spend more and buy in bulk.

Christopher D.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Comfortable way of converting visitors to leads

Ratings Breakdown

Ease of use

Functionality

Pros:

It's an easy to use tool that connects on one side the customer support/ sales team in an effective way with the visitor from the website. Quite convenient is the feature of implementing the daily working hours of the free person who can handle the calls. Very comfortable to implement to the website.

Cons:

I wish the tool gives the possibility to get the visitors name by asking for it in an additional pop up so the customer support knows with whom to speak before answering the call. Some features need upgrades to be unlocked - like the amount of calls per month.

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