PhoneWagon 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

PhoneWagon

4.7

(42)

Pricing

Starting at $45.00 per month

About PhoneWagon

PhoneWagon is a cloud-based business communication solution that enables small enterprises to manage marketing campaigns and track return on investment (ROI). The platform also allows users to track customer behavior, progress and more.

Primary features of PhoneWagon include call recording, greeting/whisper messages, custom-call tagging, email summaries, call alerts, visitor and keyword-level tracking and automated text replies. Its call tracking functionality enables users to gain insight into multiple marketing campaigns (e.g. cost per lead, ad spends, revenue and conversion rate details).

PhoneWagon includes a real-time reporting module that allows users to view call activity, for example, caller name, recordings, call tags and lead segmentation. Plus, the platform integrates with various third-party applications such as Google Adwords, HubSpot, Salesforce, Slack and Google Analytics. It is available on a per month subscription pricing and support is extended via phone, email, documentation and online helpdesk.

PhoneWagon Screenshots

PhoneWagon Pricing and Plans

Starting price: $45.00 per month

Free Trial

Free Version

Call Tracking

$45.00

flat rate, per month

No plan information available

Conversation Analytics

$95.00

flat rate, per month

No plan information available

Marketing Analytics

$95.00

flat rate, per month

No plan information available

Analytics Suite

$145.00

per month

No plan information available

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PhoneWagon Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of PhoneWagon
Alerts/Notifications
API
Archiving & Retention
Caller ID
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Analytics
Conversion Tracking
CRM
Customizable Reports
Data Import/Export
Keyword Tracking
Lead Qualification
Monitoring
Multi-Campaign
On-Demand Recording
ROI Tracking
Scheduled Recording

PhoneWagon Integrations

Google Ads

HubSpot CRM

Google Analytics 360

PhoneWagon User Reviews

Overall Rating

4.7

Ratings Breakdown

90%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.7

Functionality

4.6

Have you used PhoneWagon and would like to share your experience with others?

Diane K.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Fantastic Software

We are able to track all calls that come in from our advertising efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The implementation was very simple and the user interface is easy to use. The software is awesome!

Cons:

I do not have anything bad to say about this software.

Reasons for choosing PhoneWagon

The customer service is great and PhoneWagon is very reasonably priced.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Best Call Tracking Value

We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation.

Cons:

We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.

Fabricio F.

Verified reviewer

Marketing and Advertising

2-10 employees

Used other for less than 6 months

Review source

Reviewed November 2020

WEAK SERVICE AND BAD SUPPORT

At the demo meeting, the "MANAGER" of the phonewagon was clear in saying his system was mobile responsible (mobile version). Still, after two days, the [SENSITIVE CONTENT HIDDEN] calls me to apologize for the missing feature promised by his employer. since then, I'm trying to port out my numbers. After that, phonewagon charges illegally on my credit card for 3x times after the [SENSITIVE CONTENT HIDDEN] call me and recognize the issue. Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation. BAD SUPPORT AND BAD SERVICE.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER

Cons:

NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE

Reasons for switching to PhoneWagon

BEST SUPPORT

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

The Best Service Around

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none.

Cons:

The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!

Verified

Reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2018

Excellent all around - usability, price and customer service

I did months of research and speaking to several companies offering the same service and in the end, PhoneWagon was my choice. They offered the best price, their user interface was simple and straightforward, easy to learn and teach others how to use, and their customer service is top notch. Simply chat your support team anytime and they will solve your problem within a few minutes. Can't say enough positive about the PhoneWagon product and team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Usability, data is presented in a straightforward, easy to digest manner.

Cons:

I have no complaints so far about PhoneWagon's software.

Verified

Reviewer

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed May 2018

Best call tracking software, easy setup, unlimited minutes

This lets my clients see insights on what marketing campaigns are working for them. The UI is better than any other call tracking software I've used in the past, and setup was incredibly easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super simple to set up, very clean UI, outstanding customer support. I've messaged their helpdesk way outside of business hours and gotten a response within minutes. I also like their pricing model, I'm using the unlimited package and it's been great to help me understand what advertising sources are working for my clients. I love that I don't have to pay per minute. I started on the free trial and was ready to convert over after my first week. Very happy with my decision.

Cons:

So far, so good. I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients.

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed September 2018

From CallRail To PhoneWagon...

As an agency, call tracking is a critical component for our campaigns and as such, we subscribed to CallRail. Now CallRail is a good platform, however, it was super complex. It was difficult navigating within one account and that much more when as an agency you manage 20-30 accounts. CallRails pricing was also a deciding factor and a major reason why we decided to try out PhoneWagon. We signed up for an account and wow what a difference! Much easier to use and much more aggresive pricing. And don't think that because the price is awesome that PhoneWagon skimps on the service...They service is just as good!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of the navigation and dashboard makes using the platform very easy. The ability to toggle between client accounts with a simple drop down is huge.

Cons:

I wonder if there is a global view of all companies on 1 dashboard. This allows you to see all of the accounts at a high-level and then maybe have the ability to drill down into the account. Maybe it's already and I missed it.

Verified

Reviewer

Financial Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2018

Great Trial Experience

Am looking for a way to track and analyze marketing calls without spending too much.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely easy to set up. I was using my free trial within 15 minutes of deciding to try it out. I liked the reporting options.

Cons:

There was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use.

Verified

Reviewer

Building Materials

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2018

phone wagon is a must for tele sales!

increased sales!!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Some of the great features is local numbers , automatic text responses, Google Adwords integration. Tracking on successful phone campaigns cuts down on lost time. .

Cons:

What I like least is that people are now getting leery of the local number . We are getting more no answers and hang ups .

Cindy S.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed March 2018

Mind blown. Excellent product and stellar service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First time set up was simple. They provide easy instructions with video. Being able to track calls at an affordable price point is just what we needed. The customer service team is very responsive and helpful. They seem to really care about their customers.

Showing 1 - 10 of 42 Reviews

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