Convoso vs TCN: Which is best for you?

I liked the powerful dialer, real-time reporting, and how it boosted agent productivity and contact rates.

There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day.

I must once again commend the team's proactive engagement and accessibility, which is evidenced by the continuous and robust platform improvements.

Regarding historical data, the current requirement to manually generate a report for each individual month is an outdated approach that does not align with current market demands or operational speed.