Toky 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Toky

4.2

(106)

Pricing

Starting at $25.00 per month

About Toky

Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applications for Android and iOS devices, which helps professionals make international calls, receive messages and manage voicemails, even from remote locations.

Key features of Toky include call history tracking, call encryption, audio greetings, call transfer, bulk SMS, call transcripts and access control. Managers can gain real-time visibility into agents' calls, utilize the whisper functionality to provide suggestions during ongoing calls and sort interactions using customizable tags. Additionally, it lets users communicate with customers via SMS, send/receive MMS messages and filter calls based on unavailability.

Toky facilitates integration with various third-party systems such as WhatsApp, Zapier, Intercom, PipeDrive and more. The product is available on monthly and annual subscriptions and support is extended via live chat, email and phone.

Toky Screenshots

Toky Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Enterpreneur

$25.00

per user, per month

Plan includes:

1 Local or Toll-Free Number Included With Your Subscription
Access to Standard Integrations
Access to Whatsapp Business
Basic Cloud Phone System Features
Email Support
SMS Messaging
Unlimited Inbound Calls

Business

$35.00

per user, per month

Plan includes:

Access to Toky Apis for Custom Integrations
All Entrepreneur Features + Access to Salesforce Integration
Early Access to New Toky Features
Email Support
Google Data Studio Templates
Unlimited Call Recordings

Enterprise

Pricing available upon request

Plan includes:

All Entrepreneur & Business Features + SIP Trunking Support
BYOC (Bring Your Own Carrier)
Dedicated Account Manager
Dialer Bot
Priority Support on All Channels
Tailored Pricing Plans Available

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Toky Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of Toky
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Notifications
API
Archiving & Retention
Automated Attendant
Automated Routing
Blended Call Center
Call Center Management
Call Logging
Call Reporting
Call Routing
Call Transcription
Call Transfer
Computer Telephony Integration
Contact Database
Contact Management
CRM
Employee Directory
File Transfer
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Mobile Access
Monitoring
On-Demand Recording
Outbound Call Center
PBX
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Recording
Reporting/Analytics
SMS Messaging
Text to Speech
Third-Party Integrations
Virtual Call Center
VoIP
VoIP Connection

Toky Integrations

Intercom

Google Data Studio

Pipedrive

Slack

Vtiger CRM

Zendesk Suite

See all 25 integrations

Toky User Reviews

Overall Rating

4.2

Ratings Breakdown

57%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.2

Customer support

4.4

Functionality

4.1

Vincent Po B.

Verified reviewer

Information Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Decent VOIP service for the price

Overall, we've been satisfied for our purposes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered. So far, not too bad. Support has always seemed to be quick to respond. I like the IVR telephone menu & call recording features.

Cons:

Call quality can vary and mobile app is pretty much non-existent. As someone else has mentioned, lack of integrations makes it a bit annoying (especially when it doesn't seem to even integrate through Zapier).

Vendor Response

Hi Vincent, Thanks for your feedback. Actually, we do have an integration with Zapier that enables you to connect many tools with Toky. You can contact our customer service team to help you enable the integration. Regards.

Replied February 2019

Giorgos T.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 12 months

Reviewed September 2020

Toky is the best choice out there!

As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky! The integration was smooth and had all the functionality I was looking for, the Support Team and especially [SENSITIVE CONTENT HIDDEN] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with Intercom is smooth The platform is easy to use Has many options for IVR and general settings

Cons:

There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem.

Reasons for choosing Toky

- Better prices - Was able to integrate with intercom the way I wanted - using leads instead of users

Verified

Reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird

The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats.

Cons:

However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service. The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird.

Vladislavs V.

Verified reviewer

Maritime

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Best option on the market for sales department

We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive.

Cons:

Currently it's not possible to set a separate Administrator account without it being a User (paid)

Reasons for choosing Toky

The first reason was that Toky offered the best tariffs to our most called countries and the price for the account was not expensive. Hubspot integration. Easy of use

Rik d.

Verified reviewer

Accounting

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Nice and easy to use! Good support

I can easily call with members and also with the feature "Power dialer" we can call quicker.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user.

Cons:

Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes

Reasons for choosing Toky

It was easy to test, and the support has a quick response.

Reasons for switching to Toky

The price, our team don't call the whole day, so if we need to pay a lot per user and they just use it a few minutes a week, it's very expansive.

Andrea B.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Service has significantly declined

Overall, it was a subpar service but we have been a long-time customer for the price, now the price has increased while the services and quality have remained the same but the customer support has significantly decreased and the price increased so there is no value in using this service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Toky, offers many features and has a nice interface that is easy to learn and navigate.

Cons:

Calls often drop and when calls do work it's very hard to hear the caller, horrible customer support. My team has been using Toky for years, calls often drop and many times it's also hard to hear incoming and outgoing calls.

Reasons for choosing Toky

cheapest

Reasons for switching to Toky

team growth, needed a more call center-based software

Angela M.

Verified reviewer

Law Practice

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

Not worth the trouble

Overall, it was profoundly negative. The promised InfusionSoft integration creates a new contact every time there is a new call, even if that number is already in the system. Calls have issues and the forwarding set up on the backend does not always work. I am in the process of trying to port out to another carrier at this point.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The backend is very easy to set up with no complicated IVR phone trees. Porting a number over is also very easy.

Cons:

Many quality issues. The customer support response time is typically hours after contacted, after which they ask you for more information then never respond. Calls dropping at random, echo and delay during calls, users unable to log in or use the application, etc. These issues are consistent regardless of location and internet connection speed.

Reasons for choosing Toky

Toky seemed more streamlined and had better reviews.

Reasons for switching to Toky

RingCentral was incredibly expensive for what we were using it for, and we didn't need a lot of the extra features it provided.

Katie M.

Verified reviewer

Events Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Reasonably easy to use product, but lacks stability and experienced many issues

Toky was a reliable, and cheap phone service that was effective when we were working from the office. However, when we had to switch from home, we experience so many issues with connectivity and stability, that we had to switch from Toky to another service that offered better connections.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were able to deploy Toky within a few days, and have reliable phone service for our customer department team. The dashboard is easy to use, and change setting on the fly. They have an app which is also useful for taking calls via mobile phone. The customer service is prompt and helpful, and the people who were at Toky and clearly passionate and useful!

Cons:

When we switching to Work From Home, we experienced many connectivity issues with Toky. Apparently the internet strength and bandwidth required for connectivity and stability is very high, and not a typical home-internet play suffices. We experienced 50% of calls dropping, and when asking the customer support team, they constantly told us it was the internet.

Pragati J.

Verified reviewer

Pharmaceuticals

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Good VOIP Solution with excellent CS support

Toky has been quite a good solution for mClinica. I have not only used it for my Indonesia operations but I have also expanded the product to be used for our Thailand operations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was able to set up Toky in less than a month and training my new team members have always been very easy and quick. Being in B2B space my own Customer Success team wanted a tool which would help us deliver the best support to our users hence I was looking for a VOIP solution and after comparing 10+ solutions, Toky definitely fit the bill! Features that I like - 1. Call Recording 2. Ease of adding and removing agents 3. Easy to set up international numbers if you have international teams 4. Zendesk integration 5. IVR

Cons:

I think sometimes the network can be patchy but such instances are rare and are quickly resolved by their support team.