All WaitWell Reviews
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WaitWell Reviews
Reviews Summary
Overall Rating
4.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.9
Customer Support
4.8
Value for money
4.8
Functionality
4.8
Pros
"WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both. "
"We use it mostly for managing walk in customers, but it works well for appointments."
"The customer service team has been exceptional, consistently responsive, helpful, and always willing to provide last-minute adjustments or cost-saving recommendations."
Cons
"Sometimes there are connectivity issues where people are texting in and it's not placing them in the que."
"I could see how certain customers might misuse the system to skip ahead in the queue or otherwise disrupt the waiting process."
"The cost is expensive and may not be covered by insurance."
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