Springbrook Suite 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Springbrook Suite

4.5

(12)

Pricing

Pricing available upon request

About Springbrook Suite

Springbrook Software develops ERP solutions for local government agencies, water agencies, special, sewer & fire districts seeking to increase performance by at least 25% & improve citizen experiences. Springbrook Software's Cirrus delivers secure, modern & intuitive cloud based ERP financial solutions specifically for local governments, with industry leading finance, payroll, utility billing, cashless payments, cash receipting, asset management, tax and municipal fee collection solutions are in use by over 1100 agencies nationwide.

Springbrook Suite Screenshots

Springbrook Suite Pricing and Plans

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Springbrook Suite Features

Popular features found in Billing and Invoicing
Billing Portal
Contact Database
Customizable Invoices
Invoice Processing
Mobile Payments
Multi-Currency
Payment Processing
Quotes/Estimates
Reporting & Statistics
Tax Calculation
Time & Expense Tracking
More features of Springbrook Suite
Accounting
Accounting Integration
ACH Payment Processing
Activity Dashboard
Alerts/Notifications
API
Automatic Backup
Billing & Invoicing
Budgeting/Forecasting
Compliance Management
Contract/License Management
Credit Card Processing
Customer Management
Customizable Reports
Customizable Templates
Data Visualization
Document Management
Electronic Payments
Fixed Asset Management
For Water
General Ledger
Historical Reporting
Inventory Management
Meter Data Management
Metered Billing
Mobile Access
Non-Metered Billing
Online Payments
Payment Collection
Performance Metrics
Projections
Purchasing & Receiving
Rate Management
Real-Time Data
Real-Time Reporting
Real-Time Updates
Records Management
Recurring/Subscription Billing
Reminders
Self Service Portal
Task Management
Taxation & Assessment
Third-Party Integrations
Transaction History
Usage Tracking/Analytics
User Management
Utility Billing
Workflow Management
Work Order Management

Springbrook Suite User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.2

Functionality

4.1

Jenny P.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed November 2021

Springbrook User Since 2015

The biggest benefit to using Springbrook has been the flow of information. Having Payroll, Utilitiy Billing, Accounts Payable and Cash Receipts all in the same software has made my job so much easier by eliminating the need for multiple journal entries each month. The support has greatly improved in recent months and issues that I call about are resolved fairly quickly.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The integration process from our 2 legacy systems to Springbrook was very smooth. This was in no small part due to the Representatives who came onsite to train us. While alot different than the previous AP and UB systems I was using, Springbrook was fairly easy to learn. The nice thing is that all the processes are very similar making it easier to go from AP to UP. The other really nice feature that I did not have before was that when a utility bill is generated or an invoice is paid, the transactions go straight to the General Ledger. In our legacy systems, a journal entry had to be done to enter water billing, payroll and invoices to the correct GL Accounts. This makes year end balancing so much easier.

Cons:

Having to import and export the meter readings each month is very time consuming. It would be so much easier if there was a simpler way to input monthly readings. We use several different water rates based on the amount of water consumed. Once the usage reaches the allowed amount, the rate changes. Its very cumbersome to have to go into the actual rate and change the consumption and then have to go back after the billing is done and adjust the consumption. This has caused billing issues when the user forgets to go back in and re-adjusted the consumption. When doing billing, uncommitted payments do not show on the bill and there is no option to include them. This results in customers calling with concerns that their payments were not received. We bill in Acre Feet and the billing shows the gallons consumption on meters that read in cubic feet or gallons. (For Acre Foot meters, the use shows correctly on the billing.) Customers don't always know how to convert the use to AF; it would be beneficial to have the consumption on the billing reflect how the charge is calculated. We have to invoice customers outside of Springbrook. Being able to create and invoice within the software would eliminate the process of having to do an additional journal entry to put it in the General Ledger.

Reasons for switching to Springbrook Suite

The biggest reason was the one mentioned previously. Having everything in one system eliminates the need for multiple journal entries and makes the year end process much more streamlined

Jan K.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Reviewed November 2021

Excellent Choice for Mid-Size Local Governments

Overall experience is outstanding. This is an essential tool for our Finance Department and all of our Department Heads

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly, the thing I like the most is the responsiveness of customer support. We don't have too many issues with the software, but we always get a prompt response when we run into a problem.

Cons:

Our number one request is that it be accessible on a mobile phone. We use electronic workflows daily and some of the approvers are out of the office frequently, thus holding up the approval process. If they could approve on their phone, this would solve the problem.

Reasons for choosing Springbrook Suite

Overall Springbrook offered more of the options we were looking for at a reasonable price

Reasons for switching to Springbrook Suite

Cloud based option was not available at the time, customer support was not good, software was difficult to use

Tracey T.

Verified reviewer

Law Enforcement

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Springbrook Suite | An Okay Government Financial System

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Beth S.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Reviewed February 2023

Springbrook

We switched to Springbrook in 2015, I was not here when it occured. But started after and it was not hard to learn, again very user freindly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very user friendly. but when there is a problem, support is very helpful

Cons:

I really haven't found anything not to like about it

Reasons for choosing Springbrook Suite

I was not here at the time, so I can not say

Reasons for switching to Springbrook Suite

I was not here at the time, so I can not say

Vendor Response

Thank you for your continued support and trust in our products!

Replied February 2023

Romy S.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Reviewed March 2023

Meets our needs

I started using Springbrook about 2 little more than two years ago when I started this position. Overall, the experience has been positive. There are a few things I would change to make it a tad more user friendly, however to be honest; it does for the most part what we need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Springbrook provides the accounting, utility billing and payroll functionality we need for our municipality. In my opinion, it is easy to use. The customer support is very helpful.

Cons:

It could be modernized a tad, especially in the requisition to PO process.

Reasons for choosing Springbrook Suite

Amy K.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Reviewed December 2021

UB Billing Made Easy!

Easy to use and customer support is always very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are loving the new option for pay by phone that intergrates with our billing software. We have been using the webpayments and electronic billing for some time but just recently added the pay by phone option. We have many customers taking advantage of this and giving us time in the office for more detailed approach in watching for unusual water usage.

Cons:

Some of the software updates didn't allow for our meter project data to be dumped in. We had to hand key each new meter.

Reasons for choosing Springbrook Suite

Ease of use and support

Cheryl B.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Reviewed December 2021

The complete package all in one software.

Readily accessible information is the key benefit for me. Annual Audit process is much smoother.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Springbrook is a module based software. This allows you to pick and choose which modules your organization needs. You also have the ability to add modules later if needed. Everything is all in one place. Converting to Springbrook from a hodge-podge of custom, in-house, and can programs has been a welcome change.

Cons:

There are growing pains with any software conversion. Would I want to go through it again....no! But I am thankful everyday we persevered. It is so nice not to have to dig through boxes of paper to find the back up or support for transactions. They are scanned and attached as you do the work. We stopped using one module; we felt like we were having to make it fit our process and it was double work.

Lori E.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Reviewed December 2021

Springbrook Suite

Overall, the product is decent and serves it's purpose. You can tell that some of the coding was done by non-finance people and certain features are unavailable that used to be available in prior versions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is nice to have one source for all of our finance needs.

Cons:

The customizable reports are difficult to use/set up. The individual modules get expensive for a small municipality to afford.

Carma O.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Reviewed February 2023

Financial Software for Municipalities

Great customer support, great online help guides, weekly updates

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, help guides, fast and efficient

Cons:

I need to learn more about it- but there just isn't a lot of spare time. Sometimes there are things that happen (errors) and the help staff ar uncertain how it happens... It gets fixed, but sometimes it's a mystery....

Cheryl P.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed November 2021

Springbroook Software

We are happy we selected Springbrook to replace the software we were previously using.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With the help of Springbrook's friendly and knowledgeable implementation team, the implementation process went very smoothly. The training our staff received adequately prepared them to use the software. The software is fairly intuitive.

Cons:

The bank reconciliation process doesn't work as well as we'd like, so we perform the bank reconciliation outside of Springbrook.

Reasons for switching to Springbrook Suite

The developers of the custom software we were using were retiring/closing the business, and they did the research to find the best product for their customers -- they recommended Springbrook.

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