Purplepass 2026: Benefits, Features & Pricing

A+. I remember when I was looking for a new company and the one I chose wouldn't answer their phones-they told you to talk to the "group," the way G--gle does, rather than be of help. When I finally reached someone, she said she could help once only. I was a potential new customer, and she didn't care. Horrible experience. Purple Pass is the antithesis of this experience. The people are so knowledgeable and friendly, and it's obvious that comes from the attitude of the [sensitive content hidden], who has been fantastic throughout the experience. Can't say enough good things about this company. Then as a topper, we get paid within a few days of our event end. Amazing!

It's a most agreeable melding of accessibility and efficiency. I'm able to easily post new events, and also make changes as needed. Our patrons appreciate how much easier Purplepass makes their ticket-buying experience as compared to other systems. Purplepass is an excellent option for managing multiple facilities as we do at Pensacola State.

Overall I've had a great experience with Purplepass and their customer support team.

Great staff, good experience. Our representative walked us through the setup process was open to creating new options to meet our needs and unique setup.

Purplepass provides a comprehensive end to end ticketing platform for our non-profit's needs. The setup is easy. All options in ticketing like multiple categories, pricing options, coupon codes, sale open/close customization are provided. In addition, physical scanners and smartphone based scanners make it easy to checkin attendees on event day. The support from the staff has been excellent.

We’ve been using Purplepass for over three years now to manage ticketing for our dance showcases, which regularly draw close to 1,000 attendees—and we couldn’t be happier with the experience. From the very beginning, Purplepass has offered an incredibly streamlined and user-friendly ticketing system. Setting up events is intuitive and quick, and the platform offers great flexibility in customizing ticket types, pricing tiers, and event details to suit our unique needs. Our guests consistently tell us how easy and seamless it is to book tickets, whether they’re purchasing online or at the door. One of the standout features for us has been their ticket scanning device, which has made on-site check-ins much more efficient. With large crowds arriving in waves, speed and organization are critical—and Purplepass has absolutely delivered on that front. The scanners work smoothly and reliably, helping us keep lines moving and our guests happy. In terms of cost, Purplepass offers very reasonable service fees, which has been a major plus, especially for nonprofit or community-centered events like ours. We appreciate that they keep their pricing fair without compromising on features or support. Speaking of support, their customer service team is always prompt, professional, and genuinely helpful. Whether it’s a quick question or a last-minute need before showtime, their team has always been there to assist us. Overall, Purplepass has become an essential part of our event planning process. If you’re hosting events—big or small—and need a reliable, affordable, and efficient ticketing platform, we highly recommend Purplepass.

From the start, the staff have been professional and helpful. There is not a question too small that they won't help solve. If you make a suggestion to make a change to the software to make the system work better for you, they will always listen and send your thoughts up to the development team. A lot of times, you are not the only users who has a similar thought.

Overall, I would highly recommend Purplepass. Their system is incredibly easy to use, and our patrons are very happy with it as well.

Our university made the transition to PurplePass in December of 2022. It was a challenge to make the change from our previous, more familiar, ticketing system to a less familiar one, but the staff at PurplePass was available to answer each one of my questions. My needs were fairly complex, at least they were in my eyes as I had several categories of customers who needed to receive discounts at a variety of different rates. The PurplePass system allowed me to create a coupon code for each customer type and for each individual theatre patron. The PurplePass ticketing system is a robust one with many features. I find I am still learning about new features all the time. The PurplePass people send out newsletters regularly to help their clients familiarize themselves with new possibilities that can improve sales. Without the help of the team at PurplePass, I'm sure I would've been unable to meet my customers' needs in a timely fashion. The PurplePass team also provided ticket scanners and other pieces of equipment for our use. They have just upgraded our equipment and I am very pleased with the result. In addition, the PurplePass team has been especially helpful during a transition between ticket sales personnel, providing personalized training for my new ticket sales person. It's this level of customer service that has made my PurplePass experience such a positive one. The software itself allows me to create an attractive online event that is easy for my customers to navigate. The system provides the option for my customer to print a PDF copy of their ticket or to bring a QR code to the theater for scanning. Social media links, mass mailings, and robust data reporting are just a few of the services provided by the PurplePass platform. While no ticketing system is perfect, the PurplePass system, along with the technical support that they provide, has proven to be an invaluable asset to my Theatre program. I highly recommend PurplePass. Dr. R. Cliff Thompson Director of Theatre Freed-Hardeman University [sensitive content hidde]

ALL EXCELLENCE ALL THE TIME!! We switched from another ticket sales service to find a friendly, affordable, easy to use process. We have been delighted with the results of using PurplePass. I can set up events, I can clone events, I can customize events! Our attendees are able to use the site with very little assistance. It's been a good switch.