Capacity 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Capacity

4.5

(14)

Pricing

Starting at $25,000.00 per year

About Capacity

Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.

With Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate workflows for any sort of tasks from customer service support to new hire on-boarding.

Capacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platfor...

Capacity Screenshots

Capacity Pricing and Plans

Starting price: $25,000.00 per year

Free Trial

Free Version

Basic

$25,000.00

per year

No plan information available

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Capacity Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Capacity
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Notifications
Analytics
API
Approval Process Control
Attended Automation
Autoresponders
Business Process Automation
Business Process Control
Calendar Management
Catalog Management
Chatbot
Chat/Messaging
CMDB
Code-free Development
Communication Management
Complaint Monitoring
Content Management
Contextual Guidance
CRM
Customer Engagement
Customer Segmentation
Customer Support
Customizable Branding
Customizable Dashboard
Dashboard
Data Storage Management
Data Visualization
Decision Support
Document Management
Document Storage
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
For Developers
For eCommerce
Forms Management
For Sales Teams/Organizations
Full Text Search
Graphical Workflow Editor
Health Score
Incident Management
Integration into Third Party Applications
Intent Recognition
Interaction Tracking
IT Asset Management
Knowledge Base Management
Knowledge Management
Live Chat
Machine Learning
Mobile Access
Mobile App
Multi-Channel Data Collection
Natural Language Processing
Negative Feedback Management
No-Code
Onboarding
Optical Character Recognition
Performance Metrics
Pre-Configured Bot
Predictive Analytics
Process Builder
Process Change Tracking
Process Modeling & Designing
Process/Workflow Automation
Projections
Project Workflow
Queue Management
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Role-Based Permissions
Search/Filter
Secure Data Storage
Sentiment Analysis
Speech Recognition
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Text Analysis
Text Editing
Third-Party Integrations
Ticket Management
Unattended Automation
Usage Tracking/Analytics
Virtual Personal Assistant (VPA)
Visual Analytics
Workflow Configuration

Capacity Integrations

HubSpot Marketing Hub

OneDrive

Jira

Google Drive

Microsoft Outlook

Zendesk Suite

See all 26 integrations

Capacity User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

21%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.6

Functionality

4.1

Sherea D.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Capacity’s Knowledge Management Solution

We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.

Cons:

We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.

Vendor Response

Thank you so much for the kind words. We are happy to hear that your team is successfully using Capacity and providing support to your customers 24/7. We appreciate the suggestion to offer live chat. Our team will be rolling out this feature soon, and we can't wait for you to add it to your site. Thank you for being a valued customer.

Replied November 2019

Alyssa H.

Verified reviewer

Real Estate

10000+ employees

Used weekly for less than 6 months

Review source

Reviewed November 2019

Valuable Time Saver

Fantastic and quick which is just the way I like to operate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue. 2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly. 3) The price point for this product is extremely fair. 4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!

Cons:

1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.

Reasons for switching to Capacity

I don't want to have to remember the file path. The efficiency Capacity offers was clear this was the right product over any.

Vendor Response

Thank you so much for the kind words! It's amazing how effective simple access to knowledge can be when you're used to having to hunt to the ends of the earth for simple things! We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Replied November 2019

Kirsten K.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Great concept but needed more work before release

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.

Cons:

We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.

Vendor Response

Thank you so much for your feedback. We're working hard to make Capacity better every day and we're glad you find it simple to use. Our product is constantly evolving, and we appreciate your suggestions on new features. We'll continue to reach out for additional feedback from your team as we plan our product roadmap.

Replied May 2020

Verified

Reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 6 months

Review source

Reviewed April 2023

Capacity: An AI-powered team collaboration software with intuitive features

Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success.

Cons:

Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed.

Jake D.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

You'll never have to answer a question twice. Use Capacity - a great AI platform

With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.

Cons:

Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.

Reasons for switching to Capacity

The Capacity system is more customizable and has natural language processing.

Vendor Response

Thank you so much for the kind words! We are happy to hear that your team is reaping the benefits of Capacity. We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Replied November 2019

Alyssa H.

Verified reviewer

Staffing and Recruiting

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed May 2020

Great concept - Wonderful staff

Our overall experience has been great! Great team to work with and they really helped set us up or configure our platform with any updates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Capacity is easy to use and to set up. The customer support at Capacity is also amazing and they are incredibly helpful. If we ever have questions or issues they respond extremely fast. The integration through our internal messaging system, Slack, has also been great!

Cons:

I do feel that reliability could be improved. There have been times where, when asked a question, the bot will just not respond or will connect with an unapplicable answer. While this doesn't happen often, it would improve reliability if it didn't happen at all. It would also be nice if you could set up a new user on your side rather than having to email Capacity and ask them to set up a new user.

Reasons for choosing Capacity

N/A

Vendor Response

Thank you so much for your feedback! We're working hard to make Capacity better every day. We're happy to hear that Capacity was easy to implement and simple to use. We will share your positive feedback with our Customer Support team. We are continually improving our product, and we appreciate your feedback and suggestions for future features.

Replied May 2020

Jelle D.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

Powerful software

My overall experience is simply great

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The UI of Capacity is one of my favourites, their customer service is very friendly and has responded quickly to my teams needs. It's easy to get started with too, including new users.

Cons:

I can't think of anything that I dislike about Capacity, it might not be the best match for you if you want to use it for a big company. I'm looking forward to having more functionalities!

Vendor Response

Thanks Jelle! We're always adding to the product and look forward to providing everything you and your team need to automate support for customers and teams!

Replied June 2022

Santino M.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Capacity Review

Ratings Breakdown

Ease of use

Functionality

Pros:

A highly customizable chatbot, its intuitiveness allows for reduced times when answering repetitive questions. Very easy to use and integrate into websites. The customer support team is very knowledgeable and aided greatly with the few queries that came up.

Cons:

No major issues were experienced with Capacity to this point.

Jeremy G.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed March 2020

LeaderOne Co-pilot review

I have enjoyed working with Capacity so far. The people have been very informative and helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is simple to use on the back end. It has integrated well to this point and hopefully will continue to do so in the future. I like that they are continuously working on features such as guided conversations to make front end usage easier.

Cons:

I wish the software would offer a tool to click through the questions within a folder. Some folders have 100+ questions and to move on to the next one in the folder, I have to go back to the folder and scroll all the way down to the next question to edit it. It would be nice if there was a way to toggle through the questions without having to dig through the whole folder repeatedly.

Vendor Response

Thank you so much for your feedback! We're working hard to make Capacity better every day and we're glad you find it simple to use.

Replied March 2020

Nicole A.

Verified reviewer

Financial Services

201-500 employees

Used other for less than 12 months

Review source

Reviewed May 2020

Great tool for the new decade!

[SENSITIVE CONTENT HIDDEN] and the Capacity team has been great and VERY patient with us as we went through some transitions during our onboarding. They're always available to help and answer our questions and great to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We're in the process of ironing out the last few kinks before launching but I know that it will cut back the amount of emails I receive daily with redundant questions that sometimes take up hours of my day/week just answering. Looking forward to having a go-to "point person" per-se for people to quickly ask their questions to.

Cons:

I don't have any negatives to say right now - just hope that everything runs smoothly after we officially launch to the company :)

Vendor Response

We appreciate your feedback! We are confident that you will be very pleased with the results once you officially launch our platform. As always, please reach out to our Customer Success team if you need anything at all throughout the process.

Replied May 2020

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