CCC ONE 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

CCC ONE

4.2

(38)

Pricing

Pricing available upon request

About CCC ONE

CCC ONE is a cloud-based auto shop management software that lets shops choose which package and product add-ons meet the company's unique business needs. With connections to multiple insurers, shops can receive more assignments through participation in a DRP or through CCC Open Shop. CCC ONE also enables a shop to list its business on Carwise.com. To help manage increased repair volumes, CCC ONE utilizes cutting-edge AI technology to provide users with a predicted repair cost based on vehicle damage photos, enabling drivers to decide whether to file a claim or even get the vehicle repaired.

For repairs, estimators can use CCC Estimating available as a mobile application. This feature helps users pre-populate estimate lines and give hints for more complete estimates. Parts can quickly be ordered from the CCC ONE shopping cart (from multiple vendors), saving handoff time from the estimator to the parts manager. Estimators can also be configured to prompt to include diagnostic operations on the preliminary estimate.

Other CCC ONE features include the ability to create customized repair plans that match the shop’s footprint and vehicle flow. Technicians can build and access digital...

CCC ONE Screenshots

CCC ONE Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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CCC ONE Features

Popular features found in Auto Body
Billing & Invoicing
Customer Database
Labor Rates
Parts Management
Quotes/Estimates
VIN Decoder
More features of CCC ONE
Activity Dashboard
API
Appointment Management
CRM
Inspection Management
Inventory Control
Inventory Management
Job Costing
Maintenance Scheduling
Order Management
Performance Metrics
Progress Tracking
Purchase Order Management
Repair Tracking
Scheduling
Third-Party Integrations
Transaction History
Vehicle Tracking
VIN Lookup
Work Order Management

CCC ONE User Reviews

Overall Rating

4.2

Ratings Breakdown

63%

18%

11%

Secondary Ratings

Ease of Use

4.2

Value for money

3.8

Customer support

4.0

Functionality

4.3

Stefanie F.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

CCC ONE There is no comparing WANT TO GROW WANT TO HAVE EVERYTHING IN ONE PLACE?

I love it. One of the best programs I have worked with in any industry. Maybe , if you did one thing….and yes I am about to sound like a girl: personalization of colors and screen in some way?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a true all in one for the industry. The only thing I don’t use it for is payroll, You. And see images, all interactions of parts and notes. Any communications with insurance and customer…..even your insurance payments! If you can afford it, there is no comparison. And it is worth every penny. It is highly sophisticated and I cannot stress this enough a true All in One .

Cons:

The only issue I ever have is employees not utilizing correctly. Logging in and leaving names under a different person or not getting delivery page uploaded. But that’s a on the house side, training issue.

Megan G.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

CCC review

CCC ONE is listening to their customers and seem to be developing and improving products.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices.

Cons:

Production schedule needs to improvement to assist high production facilities.Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error.

Reasons for choosing CCC ONE

CCC ONE has more partners.

Greg C.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Poor support

Very poor support after purchase

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I the system could be great. The problem is the support! CCC rep will be at your shop every month trying to sell you the system showing you how well it works. Once you sign up, is where the problems start. Training is where they fail. You get some online training and couple of days in house. After that forget it, You will never see anyone again. Unless you pay for it. All of my other management system there reps come by 3 to 4 times per year to try and help us with problems. CCC answer call teech help line spend 20 min on phone and then they tell you its your problem you did something worng, or system is set up wrong.

Cons:

You must go to three differnt views to get all the information you need to get thinks done

Jeff O.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Top system on the market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use is high especially when training new team mates. Access to most information needed

Cons:

Need to make reports more adaptable. Cannot customize enough.

Reasons for choosing CCC ONE

Ease of use

Jerry D.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

CCC is great for managing collision shop

They are very easy to get a hold of if you run into issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All in one ease of use for total collision shop managment

Cons:

Scheduling needs to be better. Being able to properly put sales tax on jobs that insurance companies wrote has been a problem that has never been corrected.

Arthur M.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

CCC without [sensitive content hidden] is not CCC

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] has been able to help the team here @ A & E Auto Body Inc use CCC to its full potential. From accounting, to estimating, parts management, production; we would be lost without CCC.

Cons:

Not much do dislike besides deleting lines simultaneously.

Reasons for switching to CCC ONE

was told CCC's management system is top tier

Carlos M.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Ccc one is the greatest

Ccc its part of my work life. I love to keep learning it. I feel like an expert but there is so much more to learn.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impactful is the production managing as we use to run our morning meetings and helps everyone know wherr everything is.

Cons:

I wish the app lets you do a little more.

Sheryl D.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Great Software Company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CCC One does a great job keeping up with today's changing technology, offering segments to their software to create a digital experience for our customers.

Cons:

My preference is for CCC One to also include an accounting segment to reduce the administrative burden of exporting to a different accounting system.

Sean G.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

CCC One