Shop-Ware 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Shop-Ware

4.8

(162)

Pricing

Starting at $249.00 per month

About Shop-Ware

Shop-Ware is an all-in-one, cloud-based auto shop management platform designed to streamline workflows, increase profitability, and elevate customer satisfaction. Purpose-built for automotive repair professionals, it empowers shops to work smarter with features like online service scheduling, two-way customer communication, payment processing, and a mobile tech app. Improve operations by eliminating redundant tasks, enabling your team to focus on what matters most—fixing cars faster. With Shop-Ware, you can prepare and share accurate repair estimates in seconds, supported by real-time photos, videos, and chat for a customer experience that drives trust and loyalty. Shops utilizing Shop-Ware report an impressive 89% work approval rate and collectively generate $1.50B+ in annual repair order revenue. Try the SMS that equips you with everything you need to maximize efficiency, grow profits, and keep your customers coming back.

Shop-Ware Screenshots

Shop-Ware Pricing and Plans

Starting price: $249.00 per month

Free Trial

Free Version

Startup

$249.00

flat rate, per month

Plan includes:

AI Parts
Matrix Maintenance Builder
Limited Two-Way Texting
Shop-Ware Payments

Pro

$379.00

flat rate, per month

Plan includes:

Unlimited Two-Way Texting
MOTOR Labor Guide
Native Parts Catalog
OE Specs
API Connections

Master

$499.00

flat rate, per month

Plan includes:

Business Analytics Suite
Monthly Inventory Value & Gross Profit Tracking
Coaching Dashboards for Leading Coaching Groups

Ultimate

$799.00

flat rate, per month

Plan includes:

High Performance Website
Search Engine Optimization
Pay-Per-Click Advertising
Call Tracking

Shop-Ware Features

Popular features found in Auto Repair
Accounting
Appointment Scheduling
Communication Management
CRM
Employee Scheduling
Estimating
Inspection Management
Labor Rates
Maintenance Scheduling
Point of Sale (POS)
Service History
VIN Lookup
More features of Shop-Ware
Alerts/Notifications
Appointment Management
Billing & Invoicing
Customer Database
Customer History
Data Import/Export
Inventory Management
Job Tracking
Labor Cost Reporting
Multi-Location
Order Management
Progress Tracking
Purchase Order Management
Quotes/Estimates
Reporting & Statistics
Third-Party Integrations
Workflow Management
Work Order Management

Shop-Ware Integrations

QuickBooks Online

QuickBooks Online Advanced

PartsTech

Autoflow

Demandforce

Broadly

See all 14 integrations

Shop-Ware User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

16%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.5

Christopher P.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Great tools

Fairly easy to use. Communicating with customers is super easy getting repair orders approved is amazing.Tech Support is on point.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that this was designed by a shop owner. The tracking system inside of it is amazing and can’t be tampered with.

Cons:

I can’t get my own card processor to integrate because Shop-ware won’t let them. It is web based and doesn’t have everything I want but it’s a great tool for my shop. It does beat tech-metric.

Reasons for switching to Shop-Ware

I wanted more comprehensive communication with my customers.

Kristie W.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Best Automotive Software on the Market

Customer Service is the best part of this product. No matter what the question, I always get a response right away or directed to the proper person. This is what sets them apart from the competition.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration of our business processes was so easy, efficient and fluent. This product is so easy to use that even senior staff that don't welcome change have been very pleasantly surprised by the ease of use.

Cons:

When you go to open balances in an account, it shows the notes when I really need the R.O. total instead. I made this suggestion, but haven't heard anything back. Also, I feel the label of the R.O. is irrelevant when viewing balances.

Reasons for choosing Shop-Ware

Reading other consumer reviews made the choice clear this was the right decision.

Reasons for switching to Shop-Ware

We had just converted all systems over to Andreoli after paying nearly 30k for over a year and a half before going live. When we experienced a catastrophic event, they moved our "support" to accelerated status, but refused to send someone in person even though they were in the same state. Needless to say, Andreoli is anything but user friendly and their customer service is horrible.

Annie L.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Very good automotive shop program.

Previously 5

It is still easy to use, a few features that seem necessary to our shop and have been sent off to programming? or design? have never been addressed. Although, customer service is still fast and friendly to work with & they do help our whenever they can. It's very nice the program is cloud based so accessing shop info can be done off-site.

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Functionality

Pros:

The program is easy to learn and easy to use for technicians and service writers, as well as bookkeepers. The programs helps us communicate with transparency and efficiently with our customers.

Cons:

There are many days of lagging and the program not working, many many more days lately than when we signed on a few years ago

Reasons for choosing Shop-Ware

Mitchell does not work well with all the European cars we work on.

Vern N.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Vern's Review

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease.

Cons:

I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate.

Reasons for choosing Shop-Ware

Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us.

Reasons for switching to Shop-Ware

Omnique was very cryptic with its features. When reporting problems to their support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions. The program was very difficult to estimate with.

Lafayette H.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed July 2019

Best way to communicate with customers

I also LOVE that I can track who has viewed the page. That way I can see if my customers are constantly moderating the work, and if they have seen a price quote, and are considering the job. It helps me know how to more efficiently sell work, and which customers I need to focus my energy on with the communication and sales side of my staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My customers love the transparency of my auto repair business as a result of Shop-Ware. The ability to add comments, upload photos, and communicate directly with my customers also keeps things organized. Instead of looking through texts, emails, and writing down notes from phone calls, all of the communication is kept neatly in the comment thread. Customers upload media as well, such as images of ROs of previous shops, or video of a car misbehaving that they were able to catch in the moment. My customers also love the constant updates, which keeps them from calling the shop. As much as I love talking to customers, I do not like to be disturbed while I am working on a car. The customer is able to log on to their online RO, and then see which items have been completed and which items are in the works.

Cons:

I am looking forward to a phone app, so that I do not have to open up my internet browser on my cell phone and log on every time. I think that's the only con I can think of at this point, and it's very minor.

Reasons for choosing Shop-Ware

Ease of use, familiarity, ability to communicate with customers and have the customer add notes and "participate" in the repair

Reasons for switching to Shop-Ware

Previous use of Shop-Ware at another auto repair shop, and frustrations with current software

Alan S.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Shop-ware

Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed above were taken care of. I keep hearing it's coming but it hasn't come...... I have honestly been looking at Techmetric because the above issues are not issues on their platform. I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to endure.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Digital work board. I can check in on the business or help out where ever I have internet service.

Cons:

1. I can not share an inspection with recommendations without sharing price at the same time. This has been a big concern of mine since day 1 and still not changed. Its frustrating because I am essentially not using the digital inspection to make any sales. I'm certain my ARO would increase with this feature. 2. I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket. It's just not accurate.

Reasons for choosing Shop-Ware

At the time (January 2019), it seemed that Shop-Ware was further along than TechMetric was. Now, I feel like TechMetric has come further as far as our shops needs. Again, I would really, really like to see those 2 issues above addressed. I've spoken to [SENSITIVE CONTENT HIDDEN] in tech support multiple time and to [SENSITIVE CONTENT HIDDEN] at our las mastermind meeting about this issues.

Reasons for switching to Shop-Ware

We were limited in our abilities with Mitchell and we are planning to open more stores so this was not going to meet our needs. The 100% digital aspect of Shop-Ware was most appealing part to me personally an owner.

Calvin S.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Shop-Ware is TONS better than Mitchell

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of pricing parts and ordering parts through Shop-Ware is TONS better than our previous software, Mitchell. Being able to pull up multiple vendors at one time compare exact parts instantly and then order from online has saved our shop countless hours of time as well as thousands of dollars in parts savings. On a side note, the software gets updated on a REGULAR basis which is a huge bonus and large help as they account for the fast changing auto repair industry.

Cons:

Labor times within Shop-Ware are not always accurate according to what recommended book time is as well as they do not have all repairs in the system. We have been working with the development team very closely on improving this issue though and have already seen changes.

Reasons for choosing Shop-Ware

The customer support and ease of use of Shop-Ware was much better than our original experience with Tekmetric. Our sales Rep [SENSITIVE CONTENT HIDDEN] was a huge part of this!

Reasons for switching to Shop-Ware

Mitchell was an outdated software that we had to pay per device for access. It did not allow digital inspections without a bolt on at a stupid expensive additional cost. It wouldn't allow for multiple parts vendor screens to be open. We wanted a cloud based software that was an all in one software. This has 90% of what we need, to do our jobs correctly.

Tara T.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

A Business Changer, A LIFE Changer

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are so many things I LOVE about this software that I probably couldn't even list them all. Not only do I love them, but our team loves Shop-Ware and our clients LOVE it as much as we do (maybe more). It is easy to use from anywhere. It integrates all of the components of our business into one package. Shop-Ware is easy to work with as a company and understands our needs. They are constantly upgrading and developing based on users' needs and wants. When you have a question or suggestion, they reach out, listen, and respond promptly.

Cons:

The only item I wish could be different is accessing other labor guides than MOTOR. That is honestly it.

Reasons for switching to Shop-Ware

To simplify the lives of our team and our clients.

Christopher S.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Robust Software Management Platform

I love it! You'd have to come up with something out of this world to change my mind that this isn't the best software out.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's versatile and works smoothly—both on my Windows Desktop and reliable on my iPhone.

Cons:

Honestly any issue I can think of get remediated quickly. The customer support is quick to respond and get the software updated monthly with new features.

Reasons for choosing Shop-Ware

Came highly recommended by other shop owners currently using the software.

Reasons for switching to Shop-Ware

Lack of software updates.

Ahmed I.

Verified reviewer

Automotive

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed March 2025

Very powerful tool for Auto Shop management

My experience with Shop-Ware has been really positive. It has made managing my dad's business super easy and stress free. Managing customer's communications and issues and orders is very easy and simple to do with Shop-ware

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shop ware's interface and automation makes managing orders and customer's communication really, REALLY easy. They also have real-time profitability tracker which helps you optimize your business' revenue.

Cons:

The cheapest tier is kind of expensive for startup businesses with low capital, valued at $250 per month

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