Shop-Ware 2026: Benefits, Features & Pricing

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Shop-Ware

4.8

(162)

Pricing

Starting at $249.00 per month

About Shop-Ware

Shop-Ware is an all-in-one, cloud-based auto shop management platform designed to streamline workflows, increase profitability, and elevate customer satisfaction. Purpose-built for automotive repair professionals, it empowers shops to work smarter with features like online service scheduling, two-way customer communication, payment processing, and a mobile tech app. Improve operations by eliminating redundant tasks, enabling your team to focus on what matters most—fixing cars faster. With Shop-Ware, you can prepare and share accurate repair estimates in seconds, supported by real-time photos, videos, and chat for a customer experience that drives trust and loyalty. Shops utilizing Shop-Ware report an impressive 89% work approval rate and collectively generate $1.50B+ in annual repair order revenue. Try the SMS that equips you with everything you need to maximize efficiency, grow profits, and keep your customers coming back.

Shop-Ware Screenshots

Shop-Ware Pricing and Plans

Starting price: $249.00 per month

Free Trial

Free Version

Startup

$249.00

flat rate, per month

Plan includes:

AI Parts
Matrix Maintenance Builder
Limited Two-Way Texting
Shop-Ware Payments

Pro

$379.00

flat rate, per month

Plan includes:

Unlimited Two-Way Texting
MOTOR Labor Guide
Native Parts Catalog
OE Specs
API Connections

Master

$499.00

flat rate, per month

Plan includes:

Business Analytics Suite
Monthly Inventory Value & Gross Profit Tracking
Coaching Dashboards for Leading Coaching Groups

Ultimate

$799.00

flat rate, per month

Plan includes:

High Performance Website
Search Engine Optimization
Pay-Per-Click Advertising
Call Tracking

Shop-Ware Features

Popular features found in Auto Repair
Accounting
Appointment Scheduling
Communication Management
CRM
Employee Scheduling
Estimating
Inspection Management
Labor Rates
Maintenance Scheduling
Point of Sale (POS)
Service History
VIN Lookup
More features of Shop-Ware
Alerts/Notifications
Appointment Management
Billing & Invoicing
Customer Database
Customer History
Data Import/Export
Inventory Management
Job Tracking
Labor Cost Reporting
Multi-Location
Order Management
Progress Tracking
Purchase Order Management
Quotes/Estimates
Reporting & Statistics
Third-Party Integrations
Workflow Management
Work Order Management

Shop-Ware Integrations

QuickBooks Online

QuickBooks Online Advanced

PartsTech

Autoflow

Demandforce

Broadly

See all 14 integrations

Shop-Ware User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

16%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.5

Annie L.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Very good automotive shop program.

Previously 5

It is still easy to use, a few features that seem necessary to our shop and have been sent off to programming? or design? have never been addressed. Although, customer service is still fast and friendly to work with & they do help our whenever they can. It's very nice the program is cloud based so accessing shop info can be done off-site.

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Functionality

Pros:

The program is easy to learn and easy to use for technicians and service writers, as well as bookkeepers. The programs helps us communicate with transparency and efficiently with our customers.

Cons:

There are many days of lagging and the program not working, many many more days lately than when we signed on a few years ago

Reasons for choosing Shop-Ware

Mitchell does not work well with all the European cars we work on.

micah S.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Awesome complete shop management system

The customer interaction with the program is great and customers love it. We even have customers who will view their repair order and authorize repairs in the evenings or mornings when we are not open.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We had different shop management system for 14 years I wanted to add the DVI but I didn't want to buy a separate program so we switched to shop-ware. It's cloud-based so it would work for a multi shop location, It has improved productivity and customer satisfaction because of the capability to share information with the customer. Service writers and the tech's love it because of its simplicity and the learning curve is very quick. Customer service is absolutely amazing. If there is an issue they will return an email or phone call quickly compared to previous experiences with other software. They will take the time to listen to an issue and explain how it works or if there needs to be an improvement, it will be addressed.

Cons:

I am struggling to come up with cons. There are little things that I feel could be improved but it does not interfere with the programs capability.

Reasons for choosing Shop-Ware

Its ability to connect with today's technology and customers.

Reasons for switching to Shop-Ware

We wanted a program that had digital inspections built in, not one that had to be added through a third party

Brandon P.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Shop-ware review

Great customer service. Slow to grow and adapt compared to industry competitors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.

Cons:

No two way communication with customer Labor guide is almost always wrong Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together. When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services. Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.

Reasons for choosing Shop-Ware

To be honest, not if the sms systems were where I wanted / needed them to be. However, SW seemed like they would get to their faster and were better suited to become an industry leader.

Reasons for switching to Shop-Ware

Alldata manage online was not what we needed.

brad t.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

These guys are going to be an amazing software in the coming years. Get in now!

They truly care. Again, this is a software company that cares. You need to find partners to ensure success in your business. Shop-ware is a partner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires. The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it. Overall they will work with you to get a product you want to use.

Cons:

Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards. The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software.

Reasons for choosing Shop-Ware

The staff at Shop-Ware truly won us over. They worked with us for a long time to get prepared to switch. I also felt their user-interface is by far the BEST! The software is not perfect, but they have a good team behind them.

Reasons for switching to Shop-Ware

Pace could not keep up with the times and implement technology.

William L.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

Cloud Based

Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection.

Cons:

As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill.

Reasons for choosing Shop-Ware

Across the board the product offerings are very similar. The digital inspections are great, the digital bias of the software, and the support are good, but one of the biggest factors was being a Bosch Service Center.

Reasons for switching to Shop-Ware

The catalyst was that we are a Bosch Service Center, but the driving force is how archaic RO Writer is. Shop-Ware met all of the criteria we were looking for in a shop management system including great analytics.

Pam D.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Shop - Ware

Once the system was in use, everyday all day, the system became very easy to navigate through. Even the technicians are able to perform the functions without problems. I am very pleased that we were able to obtain this management system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After using the system for a short while, it has proven to increase sales as we set up invoicing that parts have to be billed out and received prior to closing an invoice. No more parts going out the door without being billed.

Cons:

It was confusing as first as the terminology is different then what I was used to. Also the preset canned jobs were difficult to modify.

Reasons for choosing Shop-Ware

Was included with another package we were involved with. When that deal closed, we continued with the shop-ware management system.

Reasons for switching to Shop-Ware

Was included in with another package deal with Castrol/Bosch.

Kenny H.

Verified reviewer

Automotive

Self-Employed

Used daily for less than 12 months

Review source

Reviewed October 2020

Top Shop Software

Has been excellent, always willing to help when problems arise. They own up to their mistakes when they make them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the way we can share the estimates with the customer via email and text. Inspections are easy to set up and are 100% customizable. Right now I’m a new start up and running my shop with the help of my wife. Being able to share with customers gives us 15 minutes to set up our game plan for what’s coming in next. The digital inspections gives the customers more info to make an educated decision and most of the time they have approved repairs before we ever get that call into them in that 15 minute window. Hands down the best program I’ve ever used!

Cons:

There’s really not much I can say. A lot of the things I disliked about this program have been fixed or upgraded. I would love to see the ability to add more than on canned job to the ticket at a time, and be able to apply payments to accounts receivable for fleet customers easier.

Reasons for choosing Shop-Ware

We had our World Pac rep ask some of his other customers were using. Shop Ware came back from 2 of his top accounts as the best thing they had ever used. Also they demo with you one on one not like other companies that set up multiple clients at the same time. Facebook group is a huge help.

Reasons for switching to Shop-Ware

Customer support was horrible, no upgrades ever and problems were never resolved

Matt C.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Game Changer

They initial switch over to Shop-Ware was the most difficult part. But once everyone was trained and use to using it on a daily basis is has made work flow easier and productivity smoother all around. We've never looked back!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software allows for best transparency and communication between or staff and the customers. A lot of our new customer complement on how convenient the program is to use on there end, and how it makes the transaction of getting information about their vehicle to them much easier than other shops they haveused in the past.

Cons:

The software is being updated with new features on a regular basis, which is also good. But the updates can sometimes cause bugs or glitches when they are released, Which cause confusion during regular use.

Reasons for switching to Shop-Ware

The program was not able for much of any customization and did not offer web-based communication or for graphic interface between staff and customers.

Daniel G.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2021

Just make the change

Best we've had and/or seen. Nothing better is available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-AVG RO increase of 30%-actual and real ROI -Service Advisor efficiency is second to none with Shop-Ware -Customers love the transparency

Cons:

Michigan specific State Invoice requirements

Reasons for switching to Shop-Ware

Lack of support, lack digital customer interaction, DVI. A huge motivator for the change was the terrible service from others vs. excellent service from Shop-Ware team.

Pat S.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Excellent Shop Management System

Our overall experience with Shop-Ware has been wonderful. From the sales side, to the implementation and transition, to the support side - we are very happy. We fully believe that to be successful in our business we need the best people and the best tools available, and Shop-Ware has proven to be just that. It has helped us grow our business!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer review of work order including technician's notes, photos and videos is wonderful. Puts the customer at ease and allows full control of their decisions. Parts integration is wonderful; 6 vendors at the touch of one button rather than individual phone calls, websites and passwords. Digital Vehicle Inspections is also great.

Cons:

Reporting is a little on the light side; data can be found and manipulated with a little effort.

Reasons for choosing Shop-Ware

Best value for the money, and seamless integration of digital inspections

Reasons for switching to Shop-Ware

Shop-Ware is part of the "next generation" of shop management systems; fully cloud based and viewable on any size platform. It brought us into the 21st century for capability and performance.

Showing 1 - 10 of 162 Reviews

See All Reviews