SugarSync 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if SugarSync is right for your organization?

Our File Sync Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SugarSync

4.2

(51)

Pricing

Starting at $7.49 per month

About SugarSync

SugarSync is file sharing and backup management software that helps businesses of all sizes securely store, view, edit and manage documents, images and audio/video files. The platform includes a centralized dashboard, which lets managers add users, track account activities and manage storage or access rights.

SugarSync’s backup management functionality, allows administrators to schedule automated backups on a daily, monthly, quarterly or annual basis and restore data to a specific date. It offers a host of features such as online editing, remote device wipe, disaster recovery and more. Additionally, organizations can share files and folders by posting links on Facebook, Twitter, IM and blogs or collaborate on projects by providing role-based permissions to view or edit documents.

SugarSync uses AES 256-bit encryption to ensure secure financial transactions and upload or download of data. Pricing includes monthly/annual subscriptions and support is extended via email, FAQs and other online measures.

SugarSync Screenshots

SugarSync Pricing and Plans

Starting price: $7.49 per month

Free Trial

Free Version

Personal 100 GB Plan

$7.49

flat rate, per month

Plan includes:

Account Protection
Automatic Video Uploads
Banking Level Security
iOS and Android apps
Manage Shared Content
Multiple Devices
Online and Phone Support
Online Editing and Collaboration
Remote Device Wipe
Restore Data

Personal 250 GB Plan

$9.99

flat rate, per month

Plan includes:

Account Protection
Automatic Video Uploads
Banking Level Security
iOS and Android apps
Manage Shared Content
Multiple Devices
Online and Phone Support
Online Editing and Collaboration
Remote Device Wipe
Restore Data

Personal 500 GB Plan

$18.95

flat rate, per month

Plan includes:

Account Protection
Automatic Video Uploads
Banking Level Security
iOS and Android apps
Manage Shared Content
Multiple Devices
Online and Phone Support
Online Editing and Collaboration
Remote Device Wipe
Restore Data

Business plan

$55.00

flat rate, per month

Plan includes:

Account Protection
Automatic Video Uploads
Banking Level Security
iOS and Android apps
Manage Shared Content
Multiple Devices
Online and Phone Support
Online Editing and Collaboration
Remote Device Wipe
Restore Data

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

SugarSync Features

Popular features found in File Sync
Backup and Recovery
Conflict Tracking
Real Time Synchronization
Remote Synchronization
Synchronization Scheduling
Two-Way Synchronization
More features of SugarSync
Cloud Backup
Collaboration Tools
Compression
Content Library
Data Synchronization
Disaster Recovery
Document Management
Encryption
File Sharing
Mobile Access

SugarSync Integrations

Google Drive

Evernote Teams

Dropbox Business

Fuze

SugarSync User Reviews

Overall Rating

4.2

Ratings Breakdown

47%

29%

20%

Secondary Ratings

Ease of Use

4.4

Value for money

3.7

Customer support

3.9

Functionality

4.2

Have you used SugarSync and would like to share your experience with others?

Verified

Reviewer

Internet

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

This Software Has Stopped Working with the Latest MacOS

Previously 4

It had served me well for a long time, although things always seemed a little on the verge of breaking down. Usually it didn't. Now it doesn't work at all. The customer support team are trying and are nice, but they are just being fed lines from their developers and can't offer any information about when an update will be available. What they are relaying indicates that the problem was on the verge of being fixed, but that line has continued to be served up.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Previously 4

Functionality

Previously 4

Pros:

I liked that you can select the folders that you want to sync, back when the software used to work. It used to be a decent product and serve a role in the syncing world that other software didn't.

Cons:

It occasionally would get buggy and there would be a need a few times a year to get on the phone with customer service and resolve new issues. But most of all, it is completely useless to me now because it no longer works with the latest MacOS. Mac pushes their users to update frequently to the latest, safest OS. There is no way anyone should not upgrade because they want to keep using SugarSync.

Kathryn R.

Verified reviewer

Education Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Great for small teams!

Use it daily as our main storage and share system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy and intuitive. There was no learning curve. It stores files as if you share a desktop folder. There’s no active downloading needed to share.

Cons:

There’s no indication that someone else has a file open. It saves both versions, but we are frequently running file compare to make sure everything is up to date.

Reasons for choosing SugarSync

Price, ease, space

Reasons for switching to SugarSync

Space, price, ease

Janine R.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Customer support is NON EXISTANT

I am a customer for 13 years. The service was always decent except for the last two years wherein you can get no assistance. There is no one manning the ship. I am going to a competitor due to such poor service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It backs up your files, like it is supposed to most of the time. BUT, when there is a problem you can not get anyone on the phone nor will they call you back no matter how many messages or email s you send, even though you are paying for this service annually. You cant even get anyone in billing to answer the phone.

Cons:

files or photos won't upload properly and will not sync so they get stuck in limbo and you can not get it to resolve.

Scott F.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

SugarSync has by-far been the most reliable file-sync program I have used to date.

SugarSync allows me to easily syncronize files between all of my computers without having to move them from their original locations into a central folder.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The biggest feature of this program, and the one I admire the most, is the ability to sync files and folders anywhere on the computer without having to move them to a specific folder. All the other systems require you to move your data into a specific folder they create, but SugarSync allows you to right click on any file/folder on your computer (including network drives and external drives) and choose to sync the right where they stand. I also like their new backup copy feature that maintains an extra copy of whatever folders you want for safety and versioning changes.

Cons:

The price is the worst part of this program - it is far more expensive than any other program like it that I have ever used, and each year I am forced to think hard on whether or not I want to renew them or not. They are at least 5 times more expensive than their closest competitor, and the only justification is syncing files/folder where they sit.

Rebecca T.

Verified reviewer

Utilities

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Easy to use with comparable price point

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

App was easy to use and teach employees to use, implementation was smooth transition from previous app. Integration with other apps worked better than other apps used by company.

Cons:

Pricing for small business use is a bit too high.

Reasons for switching to SugarSync

Integration with other applications

Marisa E.

Verified reviewer

Management Consulting

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Not great for teams

We were trying to use it to share files among our remote team but it created way more headache than anything else. It was also a pain to get our accounts cancelled. We moved to G-Suite and have never been happier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that there was a backup online as well as on your machine was nice. Being able to share folders theoretically seems great.

Cons:

The fact that we couldn't have a team based folder. Maybe it was just based on how we used the product but for us, my boss had access to the main folder and he had to share permission with people to get access to it. But he wasn't always available so we'd have to download the file and send it to the person who needed it. Over time, this became really hard to manage as well as a version control issue. Plus having all of the files on every single person's computer was causing a space issue too.

Verified

Reviewer

Insurance

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

SugarSync Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our team loves the flexibility that SugarSync gives us to quickly and easily share documents with each other.

Cons:

Occasionally, we run into syncing issues, even when all of us have the desktop app open and the SugarSync icon is green.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Great Tool To Store Company Documents

Overall the experience has been good using this tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can use this either as a web app, native app, or sync it with your computer. It is easy to use for anyone.

Cons:

Sometimes the syncing between the different ways to use this tool can create issues by not keeping everything updated together.

Verified

Reviewer

Hospital & Health Care

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed July 2022

Decent cloud storage app

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It allows for simultaneous backup of multiple devices in real time

Cons:

There can be a small delay when downloading files

Carlos R.

Verified reviewer

Used other for less than 2 years

Review source

Reviewed March 2018

Use SugarSync for a year only because the sync client not work anymore in my PC.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Make posible sync in easy form different files and folders in identical form that these seen in your PC, permit sync in multiples plataform (desktop, cloud, smartphone)

Cons:

In my opinion, pay all month for this services is too expensive. Exist many other software that offer better conditions an are free.

Showing 1 - 10 of 51 Reviews

Load More Reviews