BrightGauge 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

BrightGauge

4.7

(45)

Pricing

Starting at $316.00 per month

About BrightGauge

BrightGauge is a business intelligence solution that enables enterprises to gain visibility into key performance indicators (KPIs) using dashboards, manage goals, build reports and more. It facilitates integration with multiple third-party solutions such as ConnectWise, QuickBooks, Xero, ServiceNow, QuoteWerks and more.

BrightGauge allows various customer support, sales, marketing and leadership teams monitor specific business metrics using custom dashboards. It lets managers assign KPIs to team members and track progress as they proceed through pipelines, improving accountability across the organization. Additionally, it helps users create customizable reports using templates and set schedules to send reports across clients or teams.

BrightGauge enables enterprises to calculate various metrics such as time, performance, support ticket resolution rates, billable hours and more. The solution is available on annual and monthly subscriptions and support is extended via documentation and other online measures.

BrightGauge Screenshots

BrightGauge Pricing and Plans

Starting price: $316.00 per month

Free Trial

Free Version

Standard

$316.00

per month

Plan includes:

Unlimited Dashboards
Unlimited Reports
2 Datasources
2 Admins
Unlimited Viewers

Enterprise

$436.00

per month

Plan includes:

Unlimited Dashboards
Unlimited Reports
Unlimited Viewers
2 Datasources
2 Admins
Calculated Metrics
25 Snapshot Gauges
Datasource Mashup
Public Gauges & Dashboards
30 Proactive Notifications Workflows

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BrightGauge Features

Popular features found in Business Intelligence
Ad hoc Reporting
Benchmarking
Collaboration Tools
Data Connectors
Data Visualization
Key Performance Indicators
Multiple Data Sources
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend/Problem Indicators
More features of BrightGauge
Access Controls/Permissions
Alerts/Notifications
Charting
Customizable Branding
Customizable Dashboard
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Drag & Drop
Goal Setting/Tracking
Historical Reporting
Natural Language Search
Reporting/Analytics
Scorecards
Search/Filter
Self Service Data Preparation
Third-Party Integrations
User Management
Visual Analytics

BrightGauge Integrations

Kaseya BMS

Simplesat

Datto RMM

ConnectWise RMM

OneDrive

PostgreSQL

See all 25 integrations

BrightGauge User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.6

Functionality

4.3

Keith A.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed August 2019

Great Reporting

I typically have used BrightGauge to keep track of my daily and monthly stats. Our service desk has set up reports so we can track our success and progress towards monthly and daily goals. The reports aren't perfect, but being an end user, it's hard for me to know if that's because of the way the report was built, a plugin, or any number of other things that could cause the issues. Overall, it's been a helpful tool for me. We do also use a few dashboards that are client facing to allow them to have an insight to issues specifically facing them.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love the ability to view live reports that change as the data changes. It's also nice to be able to cycle through different dashboards automatically.

Cons:

The reporting isn't always perfect, though that may be because of plugins or the way the reports were built.

Manon S.

Verified reviewer

Computer Software

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Comprehensive Business Analytics Made Easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can instantly see my team's performance metrics on customizable dashboards.

Cons:

Configuring all the necessary integrations and custom dashboards takes a lot of time and effort.

Ken K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Great Support

We use BG to manage our daily, weekly meeting, client reports and on demand reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, once its setup. Support is exceptional.

Cons:

Can be hard to setup and I would like to see Wizards to get tasks done. Additional integrations are expensive.

Reasons for choosing BrightGauge

As a Connectwise Partner, we had comfort in knowing it would work well.

Rob M.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Great platform, but still needs additional features

This software is great for pulling in data from multiple product sources. It allows you to define gauges, and put those gauges on dashboards or reports. We initially bought it for monthly client reporting, so that we could include data on their reports from multiple sources. However, we quickly found that creating dashboards for different things (service, techs, sales, opportunities) we could reduce internal emails flying around, and help drive staff towards the items that need attention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the ability to create customer reports from multiple product sources! We also love the dashboards we can make. It's helped reduce errors from missed email notifications, and instead we can work the dashboards to "manage towards green". The dashboards have really transformed the way we keep track of everything in our organization.

Cons:

I would like to see more information available from the different datasources. I would also like to see a greater understanding on the developer's part of the different datasources. Sometimes there are issues they just don't understand (How can a ConnectWise opportunity not have a start date?). I would also like to see better ways for mixing different types of data from the datasource. Sometimes the capabilities of the gauges can feel very rigid, and you might want to look at the data in a different way, but can't. We would love features that allow us to use the data in the way that we wish. For example, I would like to be able to look at ConnectWise activities, filter by type, and then know how long they have been in certain stages. Same thing for tickets, or opportunities. BrightGauge should give us the ability to log, and know know how long an object has been in a particular state. That would be a very powerful feature for us. One other thing that is major annoyance is there is no way to sort reports by the company they were created for. It would be such an easy thing to fix but 1.5 years later and we still can't sort on this column. This means when you are doing overhauls or audits, it's extremely difficult to know which customers have been addressed, and which haven't. Huge pain in the rear, and such an easy fix. Sometimes your PDF reports don't generate for really no reason. That is also annoying.

Alastair S.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed September 2022

A useful tool with room for improvement

Generally BrightGauge is a great platform. It allows us to analyse, visualise and share data on service metrics in a way that we couldn't do before. As with all products there are frustrations but we genuinely think it is a good addition to our toolbox.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Being able to analyse data from several sources but primarily our PSA in a graphical form is brilliant. The built in reporting tools in Manage are awkward and ugly. BrightGauge allows us to manipulate that data and display it to customers in a clear and meaningful way. Gauges are generally fairly easy to make and there is a lot of scope and depth built into the platform to create highly complex gauges.

Cons:

The lack of a simple OR query in gauges causes no end of frustration. Having to create layers for each query followed by a calculated metric often doesn't create exactly what we're after. It is by far the biggest drawback of this product. It would be wonderful if there were more direct integrations available with out other sources - the dropbox/Onedrive solution helps get around it but it's a bit clunky. Lastly, the formatting tools for reporting are woeful. The experience of building and formatting a report is painful.

Matthew D.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

BrightGauge is a game-changer

We are able to visualise many KPI's, quantities of inventories, turn-around time on tasks and many more which we use daily to make important business decisions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BrightGauge has been a game-changer for visualising data from multiple sources into one portal which can be used internally and also shared with clients at no addiitonal cost

Cons:

The gauges are quite customisable for known sources but the list of sources is slightly limited and we'd like to see more sources being added more regularly

Ivan M.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2017

Excellent Dashboard for MSPs, Great Support from Customer Service to Onboard

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Beautiful, colorful dashboard, client reports that are customizable and auto-send, and easy access to customer service staff at Brightgauge when we have an issue.

Cons:

Because BrightGauge works with the databases of Connectwise and Labtech, it makes the gauge configuration a bit difficult to understand.

Tharini D.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed August 2019

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easily create templates and reports.This software can directly access Autotask- think they have done the mapping -therefore the reporting is very easy.

Cons:

For different functionalities you have to pay a different price.Costly to add new data sources

Hannah W.

Verified reviewer

Used other for less than 12 months

Review source

Reviewed July 2018

Can do a lot of cool stuff; great integration and customization. Takes some learning.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that this integrates well with ConnectWise. It seems like there are a lot of things you can do and create beautiful metrics for. I love the customization of the dashboards; it's attractive and dynamic.

Cons:

It's a little difficult to build the metrics at first, but I think with more practice it becomes easier. Sometimes we would notice that metrics on our dashboards wouldn't match up with our metrics from Connectwise.

Verified

Reviewer

Outsourcing/ Offshoring

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed November 2018

Great Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lots of integration (currently use with ConnectWise and Customer Thermometer) This is a company that knows how to onboard. Lot's of MSPs could learn from them.

Cons:

It doesn't do a 1 year review on dashboards.

Showing 1 - 10 of 45 Reviews

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