BrightGauge 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BrightGauge

4.7

(45)

Pricing

Starting at $316.00 per month

About BrightGauge

BrightGauge is a business intelligence solution that enables enterprises to gain visibility into key performance indicators (KPIs) using dashboards, manage goals, build reports and more. It facilitates integration with multiple third-party solutions such as ConnectWise, QuickBooks, Xero, ServiceNow, QuoteWerks and more.

BrightGauge allows various customer support, sales, marketing and leadership teams monitor specific business metrics using custom dashboards. It lets managers assign KPIs to team members and track progress as they proceed through pipelines, improving accountability across the organization. Additionally, it helps users create customizable reports using templates and set schedules to send reports across clients or teams.

BrightGauge enables enterprises to calculate various metrics such as time, performance, support ticket resolution rates, billable hours and more. The solution is available on annual and monthly subscriptions and support is extended via documentation and other online measures.

BrightGauge Screenshots

BrightGauge Pricing and Plans

Starting price: $316.00 per month

Free Trial

Free Version

Standard

$316.00

per month

Plan includes:

Unlimited Dashboards
Unlimited Reports
2 Datasources
2 Admins
Unlimited Viewers

Enterprise

$436.00

per month

Plan includes:

Unlimited Dashboards
Unlimited Reports
Unlimited Viewers
2 Datasources
2 Admins
Calculated Metrics
25 Snapshot Gauges
Datasource Mashup
Public Gauges & Dashboards
30 Proactive Notifications Workflows

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BrightGauge Features

Popular features found in Business Intelligence
Ad hoc Reporting
Benchmarking
Collaboration Tools
Data Connectors
Data Visualization
Key Performance Indicators
Multiple Data Sources
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend/Problem Indicators
More features of BrightGauge
Access Controls/Permissions
Alerts/Notifications
Charting
Customizable Branding
Customizable Dashboard
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Drag & Drop
Goal Setting/Tracking
Historical Reporting
Natural Language Search
Reporting/Analytics
Scorecards
Search/Filter
Self Service Data Preparation
Third-Party Integrations
User Management
Visual Analytics

BrightGauge Integrations

Kaseya BMS

Simplesat

Datto RMM

ConnectWise RMM

OneDrive

PostgreSQL

See all 25 integrations

BrightGauge User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.6

Functionality

4.3

Kavindu Githsara K.

Verified reviewer

E-Learning

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed March 2023

Gauge Your Business Performance with BrightGauge

Overall, BrightGauge is an excellent tool for businesses that need to track and manage KPIs in real-time. Its user-friendly interface and extensive integrations make it easy to set up and use, while the real-time data updates ensure that users are always informed about changes in their data. While the pricing structure may be a bit confusing, the benefits of using BrightGauge for data visualization and analysis make it a worthwhile investment for many businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a user of BrightGauge software in my company, I have found it to be a highly useful and intuitive tool for managing and visualizing key performance indicators (KPIs) in real-time. BrightGauge offers a wide range of integrations with popular data sources, such as QuickBooks, ConnectWise, and Microsoft Excel, which makes it easy to consolidate and analyze data from various sources in a single platform.One of the major pros of BrightGauge is its user-friendly interface. Setting up dashboards and reports is a breeze, with customizable widgets that can be easily dragged and dropped onto the screen. The platform offers a wide range of pre-built templates for different industries and KPIs, so users can get started quickly and easily. The dashboards are highly visual, with charts, gauges, and tables that make it easy to identify trends and patterns in the data.Another major advantage of BrightGauge is its real-time data updates. The platform is designed to provide users with up-to-date information on key metrics, which is critical for making informed business decisions. The software offers a wide range of notification options, including email, SMS, and mobile alerts, which ensures that users stay informed about changes in their data.

Cons:

However, there are also a few cons to using BrightGauge. The pricing structure can be a bit confusing, with different plans and add-ons that can quickly add up. Additionally, the platform does not offer a lot of advanced analytics and reporting features, which may be a drawback for some users.

Elias P.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Powerful Product, Concerns About Support

Overall, the product is powerful and helpful, but support could be improved. Unfortunately, all products owned by ConnectWise has seen a decrease in support effectiveness since the company was sold.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BrightGauge allows us to fairly easy create gauges and dashboards that help our team be aware of any issues that need addressed. There are a impressive amount of gauges supplied out of the box.

Cons:

Since the product was acquired by ConnectWise, we have seen a decrease in the level of support that we receive. Previous to the acquisition, I was always very impressed by the level of support that I received. Now, support is less helpful and responsive.

Reasons for switching to BrightGauge

BrightGauge is a much more powerful product that works in a web browser, not a standalone installation.

Warren L.

Verified reviewer

Computer & Network Security

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed December 2022

Bright Gauge - Not as beefy as PowerBI

BrightGauge is decent enough to use, but doesn't pack a punch like PowerBI does. It lacks many features and is not as easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The CPU demand is very low for Bright Gauge, which will attract a lot of people, as it's rivals can be more demanding on that front.

Cons:

It doesn't feel fluid to use. I enjoy using PowerBI as it feels like a reliable environment. BrightGauge just doesn't feel like a finished product. It's almost like it's trying to get there, but it's missing some fundamentals, like ease of use.

Reasons for choosing BrightGauge

It was purely because we were given a license to use with the software.

Reasons for switching to BrightGauge

We were given a BrightGauge license with our ConnectWise RMM package.

khaled f.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

Reporting and Metrics

We run very tight metrics on our service tickets in CWmanage. time to acknowledgement of a ticket through time to resolution. We also perform weekly ticket load as well as use these metrics to award monthly bonuses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part of the software is it's compatibility with CW Manage and Automate. We run many reports and metrics for our services and sales team and find the ease of ouse very helpful.

Cons:

It has become very annoying to see features added and then we have to pay more for them. We have to pay more to simply perform calculations? or to charge us simply to setup a new user? both are a bit ridiculous.

Reasons for switching to BrightGauge

We actually did not switch, but are using both BG and Klipfolio together

Eileen W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Great Tool To Visualize Your Data

Being able to visualize data easily and drill into that data easily has been great for us and our clients to make better business decisions in all areas of the business, especially service and finance

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The data visualization of important metrics and the ase of getting those

Cons:

Not much, maybe more datapoints if I had to nit pick

Cassie K.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed January 2025

So easy to create custom reports and dashboards!

I've been able to create a ton of helpful reports and dashboards for myself and other BrightGauge partners.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find that it is very intuitive and easy to use to create custom reports and dashboards

Cons:

I wish you had access to more data, in terms of how far back it goes. It can also be a slow interface at times.

Shaun G.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Great Reporting and Dashboards for ConnectiWise

Brightgauge has been an relatively easy way to greatly improve visibility one both the work we do and the environments we support.

Ratings Breakdown

Ease of use

Functionality

Pros:

The product is very easy to use and setup, it includes a number of built in reports and dataset that should be useful right out of the box.

Cons:

You won't always get all the data you'd expect, as what's available pulls from it's datasets instead of directly from your databases, and while this does present advantage from a performance standpoint it also imposes some limits on the data that may be available and how current it is.

David G.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

An incredibly powerful BI tool - Great for MSP's

I love it, it is incredibly powerful and has enabled me to get a much better view of what is actually happening in our business, not just what I thought was happening.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is really simple to create reports, dashboards, and gauges using drag and drop. Support from Brightgauge is really good, always responsive and friendly. Regular new feature releases keeps the product improving

Cons:

You need some SQL knowledge to set up the datasets yourself. That said, Support have always created them for me when I have asked. It is definitely aimed at SMB's, so if you are looking for an enterprise-grade BI tool, this isn't going to work in my opinion.

Jeffrey P.

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

The best dashboarding software I have ever worked with.

This product has helped us to bring visibility to our operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Exceptionally easy to use. Lots of out of the box examples. Constant improvements that add functionality without cluttering the product or forcing a trade-off of other core functionality. Support is amazing. They truly listen to the customer community when it comes to functionality improvements. Attractive pricing structure.

Cons:

I would like a way to do a rotating carousel of some of the dashboards. Would love to see BrightGauge sponsor a raspberry pi distribution that specifically was meant to quickly deploy signage.

Nathan H.

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

BrightGauge has provided an easy way to design dashboards, reports and scorecards.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use - it is very simple to create dashboards, reports and scorecards. Presentation - the appearance of the dashboards and reports is modern.

Cons:

There is a Filter option that allows you to create a dashboard and then filter it. For example, we have dashboards that have a filter allow us to look at the same dashboard client by client. Unfortunately, the "filter" option can only be used by users with an "Editor" license. This makes the feature almost useless since we have so many "Viewer" users.

Showing 1 - 10 of 45 Reviews

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