Email Meter Enterprise 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Email Meter Enterprise

4.8

(20)

Pricing

Starting at $19.00 per month

About Email Meter Enterprise

The best way to track and analyze email response times, SLAs, sentiment analysis, shared mailbox analytics, and overall team's email productivity.

Email Meter is an email analytics platform that provides custom analytics dashboards with metrics tailored to your needs, ensuring data quality to make data-driven decisions without changing the way you currently use email.

We support Google Workspace and Microsoft 365.

Schedule your demo today!

Thousands of users and hundreds of customers trust us, including Fortune 500 companies like Fujifilm and Avery Dennison.

Email Meter Enterprise Screenshots

Email Meter Enterprise Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Free

$0.00

Plan includes:

General Email Statistics
Monthly & Weekly Reports
10 Interactions
Data History
Single Sign-On (SSO)

Plus

$19.00

per user, per month

Plan includes:

Monitor Up To 15 Mailboxes
Team Performance Reports
Manager Access
Custom Metrics
Custom Date Ranges
CSV Export
Advanced Filters
Goals
Alerts
Multiple Inboxes

Custom Dashboard

Pricing available upon request

Plan includes:

Delegated Mailboxes
Customizable Dashboards
Custom Labels
Omnichannel Reporting
SLA Management
Domain-level Installation
Advanced Security Controls
Dedicated customer success manager
Personalized Onboarding
Custom roles and permissions

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Email Meter Enterprise Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of Email Meter Enterprise
Access Controls/Permissions
Account Alerts
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Calendar Management
Compliance Tracking
Customer History
Customizable Reports
Customization
Dashboard
Data Connectors
Data Import/Export
Data Visualization
Email Tracking
Employee Activity Monitoring
Employee Email Monitoring
Historical Reporting
Key Performance Indicators
Monitoring
Onboarding
Performance Management
Performance Metrics
Predictive Analytics
Productivity Analysis
Real-Time Analytics
Real-Time Monitoring
Real-Time Reporting
Remote Access/Control
Remote Monitoring & Management
Reporting/Analytics
Reporting & Statistics
Response Management
Role-Based Permissions
Routing
Scorecards
Secure Data Storage
Third-Party Integrations
Time Series Analysis
Trend Analysis
Trend/Problem Indicators
Visual Analytics

Email Meter Enterprise Integrations

Tableau

Google Data Studio

Microsoft Power BI

Looker

Google Workspace

Slack

See all 7 integrations

Email Meter Enterprise User Reviews

Overall Rating

4.8

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

5.0

Functionality

4.3

Have you used Email Meter Enterprise and would like to share your experience with others?

Natalia S.

Verified reviewer

Philanthropy

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed August 2020

Get useful data, easily

My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.

Cons:

The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.

Daniela T.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Reviewed August 2021

Good tool!

It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating.

Cons:

The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense!

Reasons for switching to Email Meter Enterprise

Invoicing problems - every month they'd cancel our DD and wipe our custom reports :')

Vendor Response

Hi Daniela, thank you for leaving a review! I'm glad to hear that you are happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports!

Replied September 2021

Chandler C.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed August 2020

Simple solution to monitor email activity

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.

Cons:

I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.

Brian C.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used weekly for less than 6 months

Reviewed August 2021

I'm so glad I found Emial Meter!

With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.

Cons:

Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.

Reasons for choosing Email Meter Enterprise

Mostly the great cost and that it really only did what I needed it to do which was to track my emails for me.

Bryce K.

Verified reviewer

Financial Services

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed December 2024

Great Idea for Certain Businesses

Pleasant and useful but mildly redundant

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface was strong, and the customer support was prompt.

Cons:

My team simply didn't find much use for it after a while.

Chris T.

Verified reviewer

Marketing and Advertising

201-500 employees

Used weekly for less than 12 months

Reviewed August 2021

Managers Love This Tool

When we went to remote work, we needed a tool that allowed a manager to see that emails were being sent and emails were being answered by our representatives. Using Email Meter allowed us to achieve oversight of this function of the job.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our managers really enjoy being able to monitor the volume if inbound and abound emails of shared inboxes as well as individual employee's inboxes. They also like seeing the response times of those emails. The tool really gives you insight into the workload of a particular employees inbox. Is one rep receiving 3 times the email volume than anohter rep? If so, there could be an issue. There are so many other features of this software that we have not used but know that they would add tremendous value.

Cons:

The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count. For example, you could have 50 outbound emails to one email in the day, and email meter would not say that it was to one unique email address but rather there were 50 outbounds emails. So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails. Basically, is there one customer that is eating up a representatives time, or is a rep inflating their outbound email numbers. You can however, get this data from the raw data Email Meter provides.

Vendor Response

Hi Chris, I'm so happy that you are enjoying using the product, and thanks for sharing those common use cases. Thank you for the feedback regarding the inbound and outbound volumes. It's great that you are utilizing the Raw Data Export to find what you're looking for, but I want to remind you that the Sent/Received page in your dashboard can show you the breakdown of where each of your emails is coming from/going to.

Replied September 2021

Zach D.

Verified reviewer

Mechanical or Industrial Engineering

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Efficient, Personable, and Invaluable

Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Before the software, I need to say that the people are the key here. They were able to learn about our entire business process and build solutions from the ground up. From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well. Not much to complain about abot at all.

Cons:

The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit.

Reasons for switching to Email Meter Enterprise

The Avaya email routing system would frequently crash and hinder our customer service agents from working.

Jessica C.

Verified reviewer

Real Estate

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed March 2022

Email Meter

User friendly, good support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration of email meter into our business was seamless and I have found it to be very user friendly. The data collected since having email meter has allowed us to set up staff KPI's around responses times etc and it works very well.

Cons:

I don't like that email meter cannot track emails sent from your phone as a lot of the emails I send I send on the road from my phone.

Nicole S.

Verified reviewer

Marketing and Advertising

51-200 employees

Used weekly for less than 12 months

Reviewed August 2021

Email Meter for Measuring Performance

Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Email Meter gives the insights needed to manager a client facing team and invaluable insights into customer behavior that helps shape our client experience.

Cons:

The filtering can be problematic and time consuming.

Reasons for choosing Email Meter Enterprise

reliability and speed

Reasons for switching to Email Meter Enterprise

reliability and speed

Vendor Response

Hi Nicole, Thanks for sharing why you and your team love Email Meter! The feedback about the filters is really valuable to us, as we're always looking for ways to improve the user experience and increase user-friendliness.

Replied September 2021

Benjamin M.

Verified reviewer

Food & Beverages

51-200 employees

Used weekly for less than 12 months

Reviewed August 2021

Review

Great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's really easy to use and I like it. ~

Cons:

It's a little slow. I understand it's pull large amounts of data though.

Vendor Response

Hi Ben, glad to hear that you're liking the platform! Sorry to hear that you're experiencing slow load times, which can be attributed to the large amount of metrics in the dashboard along with the 2 years of past data that we provide. Our Engineering team is always working to improve our load times!

Replied September 2021

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