Studio Ninja 2026: Benefits, Features & Pricing

I wish I hadn't waited as long as I did to sign up. Its a total time saver and I am so much more organised now. After 11 years I have gone full time with my photography and wouldn't have been able to do that without SN. The SN team are fantastic they are so helpful. THANK YOU SN XO

Nothing. They are constantly making improvements so it just keeps getting better and better.

SN is amazing so much easier to use than my previous system Zoho and just does everything you want it to do without complicated bells and whistles you never need. There's always a wonderfully helpful support team that are as equally happy to help with the obvious as they are the trickiest problem. Using the system is a joy and it simplifies the process of getting stuff done and the clients think you're superhuman being so proactive. The truth is you're basically personalising the system out of the box. It's just amazing from day one.

None really, it's just simplicity straight from the first use.

It's seemingly easy to use, mostly because there aren't that many features to confuse first timers.

It is, at best, an immature product. The roadmap on their Facebook User page is regularly updated, but most of those features are just catching up to other established systems. The core functionality has a veneer of polish but once you use it for a few months cracks appear. For one thing, it is slow. If you check off two or three items quickly in the workflow it takes a second for the server to catch up, and it unclicks itself. You have to wait to make sure it is clicked before you move onto the next step. Automations make no sense, you can have it automatically send an email at a particular time but only in steps of hours and days -- so if you want to have an automation to send an email after something is filled in the soonest is "1 hour after" the event, there's no option for immediately. And the automation email only sends it to the client, there's no way to have a reminder email sent to any other address! So if you have multiple clients then the automation only sends it to one. There are tons of other issues just like this, making the overall experience incredibly frustrating. This is made worse by the fact that one of the staff who is active on the Facebook User page is rude, defensive, and prefers to reply with accusations and snide comments rather than to listen to issues their users have. His solution to a few of the common issues is for the business to change its workflow, not for the software to accommodate. Join the group to see for yourself.

We just joined Studio Ninja about a month ago and we are thrilled to be using this software. The onboarding was exceptional and the customer service is amazing.

We hope that the software will gain Square as a payment company for ease of use for USA customers.

The ear to create invoices in the go, follow up leads and manage close relationships with my new and current clients.

Very little... there are a few bumps here and there but nothing that impedes the awesomeness of this software!!

Ease-of-use and a second-to-none app interface. SN wins hands down at this bit compared to other photo studio management software I've tried.

Customer service is rock bottom. They promise data transfer from existing CRM but don't deliver after 2 months of promises and chasing. They then chase for payments after cancellation from bouncing email addresses, and generally need to sort the basics out. That along with the amount of down time of their server - where ALL you info is stored and inaccessible without - is the big negative.

After over a year of running my own photo business I went thru different "photo studio helper" software. I really like the idea of Studio Ninja, but for me it is not a good fit.

Right now, as doing business in different countries with different currencies - this single lack of feature is no go for me.

Expect snide responses and unhelpful replies from the developers when asking for relatively simple changes, that even basic workflow systems include and it's 'your clients fault' as a reply.I regret moving our system over to this product and now have to move it again.

Like the dashboard and ease of access to billing and scheduling purposes. Love how it lists all the clients, their email addresses and phone numbers, as well as attaching the quotes. love how it shows the workflow, pending jobs and approved jobs. Can use it somewhat for accounting purposes.

not very much negative to say about it. Customer service is only available during business hours. which most of the time im not sitting in front of my computer until after business hours and an issue can be delayed from being fixed for days.

Easy to use, Powerful, Reliable, Customer service is great, responsive in a timely fashion and helpful.

there is no mobile application. there should be a mobile app for a program like this for we can have more flexibility