Crew 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Crew

4.6

(47)

Pricing

Starting at $30.00 per month

About Crew

Crew is a comprehensive team management solution that connects team members on the frontline, creates meaningful employee interactions, and drive real-time business results. Crew helps organizations align and manage front-line team member goals and communication to improve success across the board. Features include team communication, scheduling and shift coverage, employee recognition, document and task management, employee surveys, and enterprise management tools.

With Crew, team members can message other team members without the need for emails or phone numbers using Crew's instant messaging feature. Leadership can streamline communication to frontline employees using broadcasts and announcements, improving information visibility. Managers can add and update employee schedules by filling shifts with shift coverage features and by syncing Crew with third-party scheduling and WFM solutions. Additionally, managers can customize recognition rewards and recognize top-performing team members.

Crew is available for mobile devices via iOS and Android apps.

Crew Screenshots

Crew Pricing and Plans

Starting price: $30.00 per month

Free Trial

Free Version

Basic

$30.00

per month

No plan information available

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Crew Features

Popular features found in Employee Recognition
Awards Management
Chat/Messaging
Goal Management
Leaderboards
Manager-to-Employee Recognition
Nominations
Peer-to-Peer Recognition
Reporting/Analytics
Rewards Catalog
More features of Crew
Absence Management
Access Controls/Permissions
Activity/News Feed
Alerts/Notifications
Audio Calls
Automated Scheduling
Availability Management
Benchmarking
Booking Management
Calendar Management
Communication Management
Compliance Tracking
Discussions/Forums
Employee Database
Employee Management
Employee Portal
Employee Recognition
Employee Reward Programs
Employee Scheduling
Facility Scheduling
File Sharing
Group Scheduling
Messaging
Mobile Access
Multi-Location
Negative Feedback Management
Online Booking
Online Time Clock
Performance Management
Pulse Surveys
Real-Time Chat
Real-Time Notifications
Real-time Scheduling
Recognition Tracking
Reminders
Role-Based Permissions
Schedule Distribution
Scheduling
Search/Filter
Self Service Portal
Shift Swapping
Social Recognition
Surveys & Feedback
Task Management
Task Scheduling
Third-Party Integrations
Time & Attendance
Time Off Management
Time Off Requests
Timesheet Management
Vacation/Leave Tracking
Variable Workforce

Crew User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

21%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.4

Have you used Crew and would like to share your experience with others?

Marcus S.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Worked great for what was needed

The experience was well. People enjoyed getting stars and having the communication in one place on their phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Crew helped communication in one place, and for groups to be made within the organization. Employees enjoyed the stars given and things as well.

Cons:

It changed from a free service to a paid service. I used it because it was free and it having a cost caused me to cancel

MARJORIE B.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Crew is great for a basic communication tool amongst teams

For a basic communication platform, it was very useful and easy to use. It was also functional across different phone types. The gold star rewards were loved by my employees, although the fact that these had to be purchased beyond a few starter stars was frustrating

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to communicate with all of my team members, regardless of the phone type that they had. We also really liked the ability to provide gold star rewards and track those.

Cons:

Minimal things you could utilize it for beyond communication. Also didn't like that I had to buy the stars or my team had to buy stars to provide rewards/recognition for others

Reasons for switching to Crew

The chat/text messaging was not working well across different phone types, and we needed a communication platform. This was recommended by another small business owner

Kari D.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Highly recommend!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My company has used Crew for a long time now. It’s great to have all of our company communications in one place. Highly useful tool.

Cons:

I’d like more support from customer service in how to fully optimize the software.

Kay M.

Verified reviewer

Architecture & Planning

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed May 2025

Great, Multi-Faceted Workplace Option

I loved using this app, and the customer support was awesome. Worked incredibly well for scheduled a staff of 80+ individuals and was super useful for mass communications as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The set up and onboarding was relatively quick and easy, and the countless amounts of customizable features made it a favorite of my staff when we used it.

Cons:

Glitches with clocking in/out were common, and certain permissions (like, security permissions) were difficult to adjust at first.

Reasons for choosing Crew

Worked better for our needs in terms of available features and pricing.

Verified

Reviewer

Insurance

Self-Employed

Used daily for less than 2 years

Review source

Reviewed January 2021

Crew is a great platform for our team!

My partner company started with crew, then left to a competitor product that turned out to be awful for our needs. We are now back on Crew and you can immediately see the difference in participation, communication, and productivity.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use and add members. Lots of space for file storage and sharing. Immediate responses and notifications when someone needs help.

Cons:

Nothing that I have found. When we left I was hopeful but really disliked the new app. I am so glad we are back on Crew!

Reasons for switching to Crew

Crew was much easier to use, has more storage, unlimited adds of coworkers... a much better app overall.

Stephanie G.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Residential Program Administrative Manager

I appreciate the ease and simplicity of crew especially in comparison to other scheduling apps on the market right now. I love how once you knew how to use it, you could almost wake up middle of the night to a call off and move things around and make updates with your eyes closed lol. I loved that for staff who weren't as tech savvy this app was so user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciated the ease of use. I loved that everything was accessible through an app, making changing schedules and communicating a breeze. I loved that staff could operate with the same ease, posting and picking up shifts as well as communicating in a central place, making team collaboration enhanced

Cons:

There were instances where changes in schedules weren't showing up for everyone, or when as an admin a change was made but then it didn't reflect. Additionally some shifts would show up or be repeated having us run into instances where there were too many people scheduled showing up and having to select someone to go home. There were many times that staff would have to uninstall and reinstall the app for it to function properly.

Corissa W.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Crew Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Ease of app, ease of scheduling, shift swapping, shift coverage. It was easy to request time off as well

Cons:

When app changed it did not offer features we used before. To continue using it, it was an additional cost

Terry M.

Verified reviewer

Consumer Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed April 2025

Crew review

I used it as part of my job as a staff member to communicate with other staff in my department. We could post messages to all staff or just message individual staff to request coverage for a shift.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Communication with staff members on the app was quick.

Cons:

It was not possible to post staff schedules.

Nadia M.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2022

Love this app for work!

I've enjoyed using the Crew app as a form of communication with my coworkers/for work purposes. We're able to share important updates and announcements with all staff, calendars and schedules, files and important docs, all in the app. It's nice to have a way to communicate without having to text everyone with my personal phone.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to navigate the app. I like being able to use this app to communicate with coworkers instead of reaching out with my cell phone/personal number. We used to have multiple Facebook groups to communicate information between staff but not everyone has Facebook. With the Crew app, everyone has access to it, unless they're younger and don't have a cell phone then their parent is on the app. I also like that I'm able to turn off notifications for threads if I don't want to be bothered.

Cons:

Lately, there's nothing to report that I like least about this app.

Reasons for switching to Crew

Easier to use to communicate with all staff. Not everyone has Facebook/uses social media.

Kelly S.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed January 2018

Crew is an amazing addition to our team communication

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is so easy to use. If you have questions, all you have to do is contact them or get answers on the app itself. My crew loves the ability to mass message when needed. They love the fact that we can post a schedule

Showing 1 - 10 of 47 Reviews

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