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8x8 Contact Center vs Five9: Which is best for you?
Pricing available upon request
per month
and Demo
Features
- The customizable interface is fairly powerful and relatively easy to search, if not the most beautiful ui.
- Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface.
- What i liked the most about Five9 is that as a busy business owner i can have peace of mind knowing that they will help with the front end of my work such as calls emails ect. and let me handle the work
- There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.
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Recommendations
