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8x8 Contact Center vs HoduCC: Which is best for you?
Pricing available upon request
per month
and Demo
Features
- The customizable interface is fairly powerful and relatively easy to search, if not the most beautiful ui.
- Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface.
- My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks.
- For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging.
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Recommendations
