Aspect Workforce vs CXone Mpower: Which is best for you?

It's scheduling and real-time analysis and reporting features are the best there is. While forecasting leaves a few things to be desired, it is a perfectly great little all-around WFM tool.

This product is not web for the administration

It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard.

Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined.